OMS Directory
| SOFTWARE | Total staff | Programmers | Support staff | Total supported installs | Total installs on current version | Number with fewer than 12 users | Number with 12-24 users | Number with 25-50 users | Number with 51-100 users | Number with more than 100 users | Avg. orders per day | Percentage of b-to-b users | Percentage of b-to-c users | Percentage that sell to both | Percentage doing at least 15% retail | Percentage that are primarily e-commerce | Avg. number IT staff on site | Hosted solution | Software installed less than $15K | Software installed $15K-$25K | Software installed $26K-$50K | Software installed $51K-$100K | Software installed $101K-$250K | Software installed more than $250K | Transaction-based fee pricing |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Abison CCS | 6 | 3 | 1 | 8 | 6 | 6 | --- | 1 | 1 | --- | 500 | 0% | 10% | 90% | 80% | 0 | 1-2 | O | 10% | 54% | --- | 36% | --- | --- | NA |
| AssistCommerce Suite | 19 | 7 | 7 | 60 | 2 | 2 | 6 | 28 | 12 | 7 | 2000 | 25 | 75 | 80-90 | 20 | 10 | 1 | O | 0 | 0 | 0 | 30% | 35% | 35% | NA |
| Avexxis | 20 | 15 | 8 | 66 | 21 | 3 | 9 | 17 | 34 | 3 | 500 | 0 | 90 | 10 | 10 | 0 | 1 | O | --- | --- | --- | AVG | --- | --- | NA |
| Celerant Command Retail | 65 | 18 | 25 | 245 | 195 | 80 | 35 | 34 | 93 | 3 | NA | 9000% | 5 | 5 | 100 | 3 | 0 | O | --- | --- | --- | AVG | --- | --- | NA |
| CIO Direct | 5 | 4 | 0 | 150+ | 150+ | 80 | 20 | --- | --- | --- | NA | 20 | 70 | 10 | 80 | 50 | 0 | Y | AVG | --- | --- | --- | --- | --- | 35˘-10˘ |
| Commerce Management System | 12 | 3 | 6 | 260 | 260 | 152 | 77 | 21 | 10 | 0 | 70-100 | 15 | 75 | 10 | 10 | 20 | 1 | N | 60% | 22% | 13% | 4% | 1% | --- | N/A |
| CORESense | 50 | 12 | 3 | 65 | 50 | 40 | 15 | 5 | 3 | 2 | 150-300 | 10 | 90 | 10 | 100 | 70 | 0-1 | Y | --- | 20% | 60% | 10% | 5% | 5% | 25˘ |
| CWDirect | 600 | 115 | 35 | 82 | 66 | NA | NA | NA | NA | NA | NA | 5% | 80% | 15% | 60% | 15% | 2-5 | O | 0 | 0 | 0 | 15% | 50% | 30% | 5% |
| CWSerenade | 600 | 115 | 35 | 11 | 11 | NA | NA | NA | 5 | 6 | 3,000 | 0% | 80% | 20% | 50% | 50% | 2-5 | O | --- | --- | --- | --- | AVG | --- | NA |
| Direct500 | 28 | 21 | 7 | 13 | 13 | NA | NA | NA | NA | NA | 500-2,500 | NA | NA | NA | NA | NA | 1 | N | --- | --- | --- | AVG | --- | --- | NA |
| Directions | 6 | 4 | 4 | 30 | 6 | 3 | 15 | 5 | 10 | --- | 50-500 | 30 | 70 | 25 | 10 | 50 |
| 0 | --- | --- | 30% | 50% | 20% | --- | NA |
| Ecometry Commerce Suite | 353 | 150 | 115 | 213 | 128 | 6 | 33 | 55 | 66 | 53 | 10,000 | 15% | 70% | 15% | 35 | 15% | 1-2 | N | --- | --- | --- | --- | AVG | --- | NA |
| InOrder | 17 | 7 | 6 | 33 | 33h | 10 | 10 | 12 | 2 | 0 | 1,000 | 43 | 35 | 22 | 57 | 51 | 0.2 | O | --- | --- | --- | --- | AVG | --- | NA |
| Junction Solutions | 200+ | 50 | 15 | 40 | 1 | 1 | 2 | 10 | 23 | 4 | 100-40K | 20 | 60 | 20 | 80 | 15 | 5 | O | --- | --- | --- | --- | --- | 100 | NA |
| MACH3 | 12 | 9 | 5 | 43 | 8 | 5 | 11 | 17 | 8 | 4 | 1,500 | 34 | 66 | 73 | 24 | 36 | 0.5 | N | 0% | 0% | 12% | 63% | 18% | 7% | 0% |
| Magstar Total Retail | 30 | 12 | 12 | 30 | 4 | 3 | 6 | 10 | 8 | 3 | NA | 0 | 70 | 30 | 90 | 5 | 5 | N | --- | --- | --- | AVG | --- | --- | NA |
| Mailware | 18 | 3 | 8 | 2000+ | 500 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | N | AVG | --- | --- | --- | --- | --- | NA |
| MOM | 58 | 8 | 27 | 3,873 | 3,412 | 2,866 | 581 | 270 | 154 | 2 | 100 | 20 | 60 | 20 | 10 | 40 | 1 | N | AVG | --- | --- | --- | --- | --- | NA |
| MOSP | 35 | 5 | 6 | 95 | 24 | 15% | 30% | 25% | 20% | 10% | 500 | 15% | 80% | 5% | 30% | 0% | 0-1 | N | --- | --- | AVG | --- | --- | --- | NA |
| NaturalOrder | 12 | 5 | 5 | 32 | 26 | 5 | 8 | 11 | 4 | 4 | 3,000 | 50 | 20 | 30 | 2 | 5 | 1 | N | 0% | 0% | 0% | 30% | 60% | 10% | NA |
| Omnica MCR | 45 | 16 | 27 | 6 UK | 4 | 0 | 0 | 1 | 2 | 1 | 2,000 | 33 | 66 | 50 | 66 | 30 | 2 | N | --- | --- | --- | --- | 50% | 50% | NA |
| OMX (Order Motion) | 20 | 9 | 3 | 250 | 250 | 50 | 50 | 75 | 50 | 25 | 100-300 | 2% | 98% | 5% | 10% | 99% | 0-2 | Y | AVG | --- | --- | --- | --- | --- | % sales |
| OpenMCR | 4 | 2 | 3 | New | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | O | --- | --- | AVG | --- | --- | --- | NA |
| OrderPower! | 28 | 21 | 5 | 65 | 60 | 16 | 22 | 20 | 12 | 10 | 2,000 | 10 | 60 | 10 | 60 | 0 | 0 | O | --- | --- | --- | AVG | --- | --- | NA |
| ProfitCenter Software | 85 | 29 | 28 | NA | NA | 0% | 20% | 45% | 20% | 15% | 500 | 50% | 50% | 65% | 20% | 65% | 1 | O | --- | --- | --- | 15% | 60% | 25% | Per-user |
| Response | 4 | 2 | 2 | 625+ | 100+ | 73+ | 20+ | 14+ | 8 | 0 | 100-250+ | 10 | 90 | 40 | 10 | 25 | 0-1 | N | 72% | 16% | 19% | 3% | 0 | 0 | NA |
| SigmaCommerce | 100 | 65 | 15 | 68 | 10 | 15% | 40% | 30% | 10% | 5% | up to 40K | 10 | 60 | 30 | NA | 30% | 0-20 | Y | NA | NA | NA | NA | NA | NA | YES |
| Sterling | 2,692 | 670 | NA | 175 | 4 | NA | NA | NA | NA | NA | 100,000+ | 55% | 45% | NA | 75% | NA | NA | N | --- | --- | --- | --- | --- | AVG | NA |
| Stone Edge Order Manager | 16 | 5 | 8 | 2,000 | 1,000 | NA | NA | NA | NA | NA | 50-500 | 5% | 95% | NA | NA | 90% | 0-1 | N | AVG | --- | --- | --- | --- | --- | NA |
| TernoVelocity | 10 | 6 | 4 | 25 | 15 | 6 | 9 | 5 | 4 | 1 | 1-5K | 15% | 55% | 30% | 20% | 15% | 0.5-1 | N | --- | 17% | 33% | 33% | 17% | --- | NA |
| VuePoint | 15 | 4 | 4 | 6 | 6 | 0 | 1 | 3 | 2 | 0 | 4,000 | 20% | 80% | 10% | 20% | 60% | 2 | N | --- | --- | --- | AVG | --- | --- | NA |
ABBREVIATIONS
*Being implemented
R = Replicated database
X = See system summary
P = Supported through partners
F = Future
UK = Users in the UK
AW = Through APIs and Web services
S = some
C = Custom
AVG = Average
I* = Requires “Integrator” module
D = Depends on no. of S/C
PRT = Partial
L = Local delivery
O (P) = Optional (Preferred)
| SOFTWARE | Integrated shopping cart | Complete e-commerce module | Shared database for call center and Web | Support for real-time Web order import | Display all SKU sizes/colors in OE | Fulfillment functionality | Support single inventory in multiple warehouses | Integrated manifesting | Supports non-U.S. addresses | Supports multiple currencies | Integrated accounting module | % of users with few/minor modifications | % of users with major modifications | Formal PA-DSS compliance assessment | Applied to list of validated applications | Not formally assessed, but system is compliant | Intend to be compliant by what date: | Hosted solution: PCI-compliant | Order entry/customer service | E-commerce | Contact/campaign management | Warehouse management | Fulfillment | Merchandise planning/forecasting | Customer database management | Marketing database/analytics | Retail management/POS |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Abison CCS | Y | Y | R | Y | Y | Y | Y | N | Y | N | Y | 0% | 0% | Y | L | NA | NA | NA | A-1-1 | A-1-1 | B-2-1 | B-1-1 | B-2-1 | E | A-1-1 | A-2-1 | B-NA-5 |
| AssistCommerce Suite | Y | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | 60% | 40% | N | N | Y | Apr-13 | NA | A-1-1 | A-1-4 | A-1-1 | B-2-1 | A-1-1 | C-2-5 | A-2-1 | B-2-3 | D-3-5 |
| Avexxis | Y | Y | Y | Y | N | Y | Y | N | Y | N | Y | 30% | 70% | Y | N | N | Oct-13 | NA | A-1-1 | B-1-5 | D-3-5 | B-2-1 | A-2-1 | B-2-4 | C-3-3 | D-3-5 | C-2-4 |
| Celerant Command Retail | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 40% | 60% | Y | Y | NA | NA | NA | A-2-4 | A-1-4 | D-3-5 | A-1-5 | A-1-5 | B-2-5 | B-2-5 | B-2-5 | A-1-1 |
| CIO Direct | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | N | 100% | 0% | NA | NA | Y | NA | Y | A-1-1 | A-1-1 | C-3-1 | A-1-1 | A-1-1 | C-3-1 | B-2-1 | C-3-1 | E |
| Commerce Management System | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 90% | 10% | N | N | Y | Nov-13 | NA | A-1-1 | A-1-3 | A-1-1 | B-2-3 | A-1-1 | C-3-5 | A-2-2 | B-2-4 | B-2-4 |
| CORESense | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | N | 70% | 30% | Y | N | N | Aug-13 | NA | A-1-1 | A-1-1 | B-2-1 | B-2-1 | A-1-1 | C-3-1 | A-1-1 | B-2-1 | A-2-1 |
| CWDirect | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 10% | Y | N | NA | NA | NA | A-1-1 | A-1-1 | C-2-2 | B-2-1 | A-1-1 | C-3-2 | A-2-1 | A-2-1 | A-1-1 |
| CWSerenade | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 50% | 0% | Y | N | NA | NA | NA | A-1-1 | A-1-1 | C-2-2 | B-2-1 | A-1-1 | C-3-2 | A-2-1 | A-2-1 | A-1-1 |
| Direct500 | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | Y | 100% | 0% | N | N | N | 2010 | NA | A-1-NA | A-1-NA | A-1-NA | A-1-NA | B-2-NA | A-2-NA | B-2-NA | A-2-NA | C-2-NA |
| Directions | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 10% | 30% | N | N | Y | Jul-13 | NA | A-1-1 | A-1-3 | B-2-1 | A-2-1 | A-1-1 | B-2-2 | A-1-1 | B-2-2 | B-2-5 |
| Ecometry Commerce Suite | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 40% | 15% | Y | Y | NA | NA | NA | A-1-1 | A-1-2 | A-1-1 | A-2-1 | A-2-1 | B-2-2 | A-1-1 | B-2-2 | B-2-4 |
| InOrder | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 70% | 30% | N | N | Y | Oct-13 | NA | A-1-1 | A-2-2- | B-2-2 | A-1-1 | A-1-1 | A-1-1 | B-2-1 | B-2-3 | A-2-4 |
| Junction Solutions | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 70% | 30% | --- | --- | --- | --- | --- | A-1-1 | A-1-5 | A-2-1 | B-2-1 | A-2-1 | A-2-5 | B-2-1 | A-1-5 | A-1-5 |
| MACH3 | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 80% | 20% | N | N | Y | TBD | NA | A-1-1 | B-2-1 | B-2-2 | A-1-1 | A-1-1 | B-2-2 | A-1-1 | A-2-1 | A-2-4 |
| Magstar Total Retail | N | N | Y | Y | Y | Y | Y | Y | Y | Y | Y | 20% | 10% | NA | NA | NA | NA | NA | A-2-1 | C-2-5 | B-2-1 | A-1-1 | B-1-1 | B-1-1 | A-1-1 | A-1-1 | NA |
| Mailware | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | 80% | 20% | N | N | Y | Jun-13 | NA | A-1-1 | A-1-4 | A-1-2 | A-2-2 | A-1-1 | C-3-5 | A-2-1 | B-2-2 | C-3-5 |
| MOM | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | 15% | 5% | Y | N | NA | Aug-13 | NA | A-1-1 | A-1-4 | A-2-3 | B-2-3 | A-1-1 | B-2-3 | A-2-1 | B-1-2 | B-2-5 |
| MOSP | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 25% | N | N | Y | NA | NA | A-1-1 | A-2-3 | A-1-1 | A-2-1 | A-1-1 | B-2-1 | A-1-1 | B-2-1 | B-3-4 |
| NaturalOrder | Y | Y | N | Y | Y | Y | Y | Y | Y | Y | Y | 90% | 10% | Y | N | Y | TBD | NA | A-1-1 | B-2-5 | B-2-1 | A-2-1 | B-2-1 | C-2-2 | A-1-1 | A-1-1 | C-3-5 |
| Omnica MCR | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 80% | 20% | N | N | Y | Y | NA | A-1-1 | A-1-4 | A-2-2 | A-1-3 | A-1-3 | A-2-3 | B-2-1 | B-2-3 | B-2-5 |
| OMX (Order Motion) | N | N | Y | Y | Y | Y | N | N | Y | Y | N | 75% | 25% | Y | Y | NA | May-13 | NA | A-1-1 | A-2-1 | A-1-2 | B-2-2 | A-1-1 | A-1-2 | A-2-2 | B-2-3 | B-2-3 |
| OpenMCR | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | NA | NA | N | N | N | Oct-13 | NA | A-1-NA | B-2-NA | A-1-NA | A-1-NA | A-2-NA | B-2-NA | A-2-NA | A-1-NA | C-3-NA |
| OrderPower! | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 75% | 25% | N | N | Y | NA | NA | A-1-NA | A-1-NA | A-2-NA | A-2-NA | A-1-NA | B-2-NA | A-1-NA | B-2-NA | E |
| ProfitCenter Software | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 80% | 10% | Y | Y | Y | NA | Y | A-1-1 | A-1-1 | A-1-1 | A-2-2 | A-2-1 | B-2-5 | A-1-1 | B-2-1 | B-2-4 |
| Response | Y | N | N | Y | D | Y | Y | Y | Y | N | N | 40% | 60% | N | N | Y | Jul-14 | NA | A-1-1 | B-1-2 | A-1-5 | B-2-1 | A-2-1 | C-2-4 | A-1-1 | B-2-1 | C-2-5 |
| SigmaCommerce | Y | Y | Y | Y | N | Y | Y | Y | Y | N | Y | 95% | 5% | N | N | Y | May-13 | Jun-13 | A-1-1 | A-1-3 | A-2-4 | B-2-1 | A-2-1 | A-1-1 | B-2-1 | A-1-4 | B-3-3 |
| Sterling | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | NA | NA | N | N | Y | Jan-14 | NA | A-2-NA | A-1-NA | D-3-NA | A-1-NA | A-1-NA | E | D-3-NA | E-3-NA | B-2-NA |
| Stone Edge Order Manager | N | N | Y | N | N | Y | N | Y | N | N | N | 95% | 5% | N | N | N | Jan-14 | NA | A-2-1 | A-1-1 | D-NA-NA | D-3-4 | A-1-4 | D-3-5 | C-3-4 | E | B-1-5 |
| TernoVelocity | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 60% | 30% | N | N | Y | NA | NA | A-1-1 | A-1-3 | B-2-5 | B-2-3 | A-2-1 | B-2-3 | A-1-1 | A-1-2 | A-2-4 |
| VuePoint | Y | Y | Y | Y | N | Y | Y | N | Y | F | Y | 95% | 5% | Y | N | N | Oct-13 | NA | A-1-1 | B-1-5 | D-3-5 | B-2-1 | A-2-1 | B-2-4 | C-3-3 | D-3-5 | C-2-4 |
ABBREVIATIONS
AW = Through APIs and Web services
C = Can be customized
>F = Future
L = Local delivery
P = Supported through partners
PRT = Partial
R = Replicated database
S = Some
KEY: Grade - Rank - % user base
GRADE
A = This is a major strength of our application suite
B = Above average in functionality and feature set
C = We offer and support this in our application suite
D = This is a minor element in our application suite
E = We do not support this in our application suite
RANK
1 = We are a market leader here
2 = We are competitive
3 = Support basic functionality only
* Being implemented
1 = >90%
2 = 75%-89%
3 = 50%-74%
4 = 25%-49%
5 = <25%
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