Operations Summit 2016

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Shipping/Delivery ARCHIVE

Is Your Customer Service Performance Building Confidence and Loyalty?  Dec 08, 2015 10:59 AM By Curt Barry

What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.

Smaller Boxes, Bigger Rewards: How to Survive the Holidays in Ecommerce  Dec 04, 2015 3:38 PM By Ken Chrisman

To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.

Editor’s Notebook: Cyber Weekend BOPIS Went Smoothly… Kinda…  Dec 02, 2015 8:51 AM By Tim Parry

Buy online, pick up in store… Seems pretty easy from the customer point of view, and seems pretty complicated from a retailer’s perspective. And during the holiday season, omnichannel shopping should be nerve-racking for everyone. But truth be told, my BOPIS experience over Cyber Weekend 2015 went pretty well, for the most part. Any glitches […]

Tips for Avoiding the Island of Misfit Ecommerce Deliveries  Nov 30, 2015 10:55 AM By Will O'Shea

Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.

Millennials More Interested in Same-Day Delivery from Online Retailers  Nov 16, 2015 5:00 PM By MCM Staff

A survey by Bizrate Insights has found that Millennials are the most interested in same-day delivery, with nearly a third (30%) of them saying it is important, contrasted by only 5% of Seniors.

USPS Parcel Growth Continues, As Mail Volume Drops, Loss Declines  Nov 13, 2015 5:55 PM By MCM Staff

The USPS reported a 14.1% increase in package volume, and an 11.1% increase in shipping and package revenue in 2015, as mail volume continued to fall.

Most Shippers Not Prepared for Holiday Season Challenges  Nov 12, 2015 2:45 PM By Tim Parry

Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.

Deliv Acquires NYC Same-Day Provider Zipments  Nov 12, 2015 9:27 AM By Mike O'Brien

Same-day delivery provider Deliv is continuing its market expansion plan by acquiring New York same-day company Zipments, after acquiring WeDeliver in June.

Here Are The 2015 Holiday Shipping Deadlines for UPS, FedEx, and the USPS  Nov 10, 2015 2:07 PM By Tim Parry

A busy holiday season is a good thing for any ecommerce business. Orders flow in and revenues rise, but the holidays also pose a serious shipping challenge. Adhering to the major carriers’ holiday 2015 shipping deadlines will help you put a smile on your customers’ faces.

Free Trumps Speed for Holiday Shipping Policies  Nov 10, 2015 1:27 PM By MCM Staff

Free shipping is the top priority for shoppers when it comes to retail policies, with 72% of responding consumers planning to take full advantage, according to Deloitte’s 30th annual holiday survey of consumer spending intentions and trends.






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