Shipping/Delivery ARCHIVE

Reinvent the Wheel  Sep 01, 2001 9:30 PM By Linda Formichelli

Merchants have been using customer relationship management since they first set up shop in clean, well-lit caves thousands of years ago. They knew, for

opinion & response  Sep 01, 2001 9:30 PM By MCM staff

Sour on Service I am a subscriber to Catalog Age and an inveterate catalog shopper. I was also the owner of a mail order fabric business, Jelhlor Fantasy

talking heads  Sep 01, 2001 9:30 PM By MCM staff

The emperor has no clothes! The is out in the open. The Internet is at a crossroads. It is readily apparent that there is very little future for e-commerce

At Your Service  Aug 01, 2001 9:30 PM By Liz Kislik

Organize your menus and prompts to be mutually exclusive Recently, I’ve been asked a half dozen or so questions repeatedly in seminars, phone calls, and

Talking Heads  Aug 01, 2001 9:30 PM By MCM staff

I believe the future of the catalog industry is straight up I think it will continue to grow. There is no question that the Web has enhanced the catalog

Siren Song  Aug 01, 2001 9:30 PM By D. Douglas Graham

In May of this year, The New York Times Magazine ran an article about the ruins of the New Economy. Titled The Day After, the story mourned the demise

Last Tangle in Paris  Aug 01, 2001 9:30 PM By Jeff Siegel

If you’re fulfilling orders from outside the U.S., you’re in for the trip of a lifetime. Pack this guide to dealing with the snarls of red tape, exorbitant

MIX MASTER  Aug 01, 2001 9:30 PM By MCM staff

In addition to its 970,000-sq.-ft. distribution center, the Cornerstone facility includes a 350-seat call center and a 65,000-sq.-ft. retail store By

opinion & response  Aug 01, 2001 9:30 PM By MCM staff

Consensus on Collage Covers Regarding your May article Creating Covers That Captivate, we actually thought about doing a cover a little more than a year

Outsourcing Customer Service Abroad Can Cut Costs  Jul 31, 2001 9:30 PM By MCM staff

New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter






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