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Shipping/Delivery ARCHIVE

Talking Heads  Aug 01, 2001 9:30 PM By MCM staff

I believe the future of the catalog industry is straight up I think it will continue to grow. There is no question that the Web has enhanced the catalog

Outsourcing Customer Service Abroad Can Cut Costs  Jul 31, 2001 9:30 PM By MCM staff

New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter

Alloy Allies With CosmoGIRL  Jul 30, 2001 9:30 PM By MCM staff

New York

Alloy Acquires CASS Communications  Jul 11, 2001 9:30 PM By MCM staff

New York

HOW DOES YOUR CALL CENTER GROW?  Jul 01, 2001 9:30 PM By MCM staff

The rows of tomatoes you plant as seedlings in your back yard or the flowers you lay out every spring in geometric patterns to impress your neighbors

Talking Heads  Jul 01, 2001 9:30 PM By MCM staff

Has the current economic slowdown affected your business?

THE CUTTING EDGE  Jul 01, 2001 9:30 PM By MCM staff

If you were a doctor treating the human body, you would try, as far as possible, to save a diseased limb, not hack it off with abandon. But if you were

opinion & response  Jul 01, 2001 9:30 PM By MCM staff

Word on the Sheet In your April Backword (Sheets Fit Only for a King or Queen), I found your jab at cataloger Anthropologie for not stocking full- or

SPLIT PERSONALITY  Jul 01, 2001 9:30 PM By MCM staff

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8

No Clue  Jul 01, 2001 9:30 PM By Lew Waddey

Total pricing for 3PF services is about 18% to 22% of gross sales Following the stock market, consumer confidence indices, and recent earnings reports






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