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Shipping/Delivery ARCHIVE

Our First Time  Jun 01, 2001 9:30 PM By MCM staff

SHERRY CHIGER, EDITORIAL DIRECTOR The name of the catalog escapes me it was 20 years ago, after all, back when I was in college but I’d mailed away for

PRIME TIME  Jun 01, 2001 9:30 PM By MCM staff

Facing the clock is a constant in every employee’s life, but it doesn’t have to be the same clock face for everyone. Developing an optimum schedule ensures that a facility can operate at peak efficiency

Lip Service  Jun 01, 2001 9:30 PM By Rama Ramaswami

You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals

Alloy Teams with “Elle Girl”  May 22, 2001 9:30 PM By MCM staff

New York–Teen apparel and accessories cataloger Alloy Online and Hachette Filipacchi Magazines have partnered to develop editorial content and technology

THAT’S AN ORDER  May 01, 2001 9:30 PM By Ron Hounsell

Did you ever notice that the declaration It’s not your father’s Oldsmobile any more turned out to be false? It was your father’s Oldsmobile. No one believed

talking heads  May 01, 2001 9:30 PM By MCM staff

Everybody’s going to go wireless. Wires are expensive, and so are the infrastructure, the support personnel, and the office space. Wireless technology

Cool It  May 01, 2001 9:30 PM By David Pluviose

Before you rush out to snap up industrial real estate, some caution may be warranted, warns Robert VonAncken, executive managing director of the Landauer

PRIVATE EYES  May 01, 2001 9:30 PM By Jeff Siegel

When a supervisor at one of WearGuard-Crest’s two U.S. call centers asked an employee why she had been e-mailing computer games back and forth with several

*Hot Properties  May 01, 2001 9:30 PM By MCM staff

With a reasonably constructed ten-year lease, a fulfillment operation can expect to attain an equity-underwritten rate of three dollars a square foot

Crossing the Bar  May 01, 2001 9:30 PM By Timothy Van Mieghem

Inspect process, not production, with overseas suppliers Preparing for an international audience through an appreciation of their culture and methods






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