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Shipping/Delivery ARCHIVE

SPLIT PERSONALITY  Jul 01, 2001 9:30 PM By MCM staff

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8

No Clue  Jul 01, 2001 9:30 PM By Lew Waddey

Total pricing for 3PF services is about 18% to 22% of gross sales Following the stock market, consumer confidence indices, and recent earnings reports

Nightmare on Main Street  Jul 01, 2001 9:30 PM By Curt Barry

Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research

OrderTrust Shuttered  Jun 27, 2001 9:30 PM By MCM staff

OrderTrust, a direct marketing services provider based in Lowell, MA, has ceased operations and terminated approximately 60 employees. A small staff remains

CUSTOM BLENDS  Jun 01, 2001 9:30 PM By Susan W. Capparelle

Get a bucket, shake, and pour. Blending your choice of new technologies can create a customized solution for your contact center

Talking Heads  Jun 01, 2001 9:30 PM By MCM staff

What are the top trends in warehousing for 2002?

Our First Time  Jun 01, 2001 9:30 PM By MCM staff

SHERRY CHIGER, EDITORIAL DIRECTOR The name of the catalog escapes me it was 20 years ago, after all, back when I was in college but I’d mailed away for

PRIME TIME  Jun 01, 2001 9:30 PM By MCM staff

Facing the clock is a constant in every employee’s life, but it doesn’t have to be the same clock face for everyone. Developing an optimum schedule ensures that a facility can operate at peak efficiency

Lip Service  Jun 01, 2001 9:30 PM By Rama Ramaswami

You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals

Systematic Thinking  Jun 01, 2001 9:30 PM By Jeff Kline

I have been actively involved in development and implementation of order management systems and warehouse management systems for over 20 years. I have






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