Shipping/DeliveryDec 17, 2015 4:45 PM By Mike O'Brien
UPS’s on-time performance fell from Dec. 6-12 compared to 2014, and FedEx and UPS rose slightly according to ShipMatrix, as holiday ecommerce volume flowed.
Shipping/DeliveryDec 16, 2015 3:16 PM By Karthik Marudur
If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.
Shipping/DeliveryDec 16, 2015 9:42 AM By Will O'Shea
Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.
Shipping/DeliveryDec 14, 2015 4:26 PM By Mike O'Brien
Cyber Weekend, while a boon for retailers, hit UPS’ on-time performance, according to ShipMatrix. UPS says its network is operating as expected, most customers are getting packages on time, and it doesn’t put stock in ShipMatrix data. The company did say it experienced higher-than-expected volumes in some locations.
Shipping/DeliveryDec 10, 2015 10:46 AM By MCM Staff
Digital disruption is cutting across nearly every aspect of the global post and parcel industry, including the customer experience and last-mile delivery.
Shipping/DeliveryDec 10, 2015 10:27 AM By MCM Staff
December’s import cargo volume at major container ports will be the same as 2014 as stores bring in the last round of holiday merchandise, the NRF said.
Shipping/DeliveryDec 08, 2015 5:50 PM By Will O'Shea
Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.
Shipping/DeliveryDec 08, 2015 3:26 PM By Mike O'Brien
Shipping costs are continuing to rise for ecommerce and direct-to-customer merchants using the major carriers. What are they doing to address the issue?
Shipping/DeliveryDec 08, 2015 2:35 PM By MCM Staff
eBay Enterprise, an omnichannel commerce provider, announced Designer Shoe Warehouse , a footwear and accessory retailer, successfully implemented eBay Enterprise In-Store Pickup and Ship-to Store in 467 stores.
Shipping/DeliveryDec 08, 2015 10:59 AM By Curt Barry
What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.