Shipping/Delivery ARCHIVE

Bonobos on Creating a Great Customer Experience  May 26, 2015 10:31 AM By Mike O'Brien

Bonobos’s CMO talks to Multichannel Merchant about how the company creates an overall great experience for its customers.

Shoppers Choose Cost Over Delivery Speed on Cross-border Purchases  May 20, 2015 12:19 PM By Tim Parry

The survey found that 76% of Canadian consumers who made an online purchase from a U.S.-based retailer within the last six months, as well as 63% of U.S. online shoppers, identified shipping costs as very important; while 44% and 32%, respectively, said it was the single most important factor.

The High Cost of Back Orders  May 20, 2015 8:02 AM By Curt Barry

While you may decide not to take back orders because of cost and hassle, consider what goes into those costs and how many sales you’re leaving on the table.

Walmart Undercuts Amazon on Price for Subscription Shipping Program  May 15, 2015 9:29 AM By Mike O'Brien

Walmart will test a $50 per year subscription ecommerce shipping service this summer, compared to Amazon Prime’s $99, that gets order to door in three days.

BCBG Max Azria Group on Fulfillment Excellence  May 11, 2015 9:18 AM By Mike O'Brien

Alex Golshan of BCBG Max Azria Group talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at shipping and delivery.

USPS Reports Q2 Net Loss of $1.5B but 14.4% Gain in Parcel Volume  May 08, 2015 3:15 PM By Mike O'Brien

The USPS reported a $1.5B net loss in Q2, but a 14.4% gain in shipping and parcel volume, nearly double the 7.3% bump in 2014, boosting operating revenue.

Merchants Address Fast Delivery Demands  May 07, 2015 5:00 PM By Mike O'Brien

Merchant panelists at Operations Summit 2015 said they’re doing all they can to decrease time-to-customer, but same-day delivery isn’t a high priority.

FAA Allows Drone Testing Beyond Line of Sight  May 06, 2015 5:34 PM By Mike O'Brien

The FAA said it will allow commercial testing of drones beyond pilot line-of-sight, making drone deliveries by Amazon and Google a bit closer to reality.

Pitney Bowes to Acquire Competitor Borderfree  May 05, 2015 5:30 PM By Mike O'Brien

Pitney Bowes Inc. said it has signed a definitive agreement to acquire competitor Borderfree.

Uber Lining Up Retailers for Same-Day Delivery Service  May 04, 2015 5:25 PM By Mike O'Brien

A roundup of news items covering retail operations, fulfillment and delivery.

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