9 Tips for Implementing Workforce Management in the Contact Center

Nov 12, 2013 3:23 PM  By

Tasks that must be performed repeatedly should be automated

automated

Repetitive tasks such as disseminating call volume forecasting, scheduling, and activity reports can account for 50-60% of supervisory time. These tasks can be performed with one-click execution through shortcut wizards. They can be scheduled to run automatically or linked in self-executing sequences.

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