O+F Advisor
O+F Advisor
The O+F Advisor provides the expert strategic advice and practical techniques that Operations professionals urgently need to improve efficiencies, productivity, cost savings, and customer service. The O+F Advisor covers the entire fulfillment process from the moment an order is entered to its delivery at the customer’s doorstep.
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Redefining the Call Center in a Web 2.0 World
Social media blurs the lines between marketing and customer care. The people using social platforms to network with each other want a seamless experience when they connect with companies...
Crutchfield Saves on Shipping Costs with StarchTech
Chris Groseclose recalls talking to a sales representative at a warehousing conference in 2006 about a new kind of environmentally friendly packing material that could save his company in fulfillment expenses...
Illuminating Facts On Warehouse Lighting
Energy efficient lighting in the form of T5 and T8 fluorescents has been around for a number of years now. These are better by far than even the T12 fluorescents that most of us have been accustomed to all of our lives. ...
Edible Arrangements Opens New Distribution Center
Food gifts merchant Edible Arrangements is thinking big. The Wallingford, CT-based company opened a new design and distribution center in April in Riverside, CA. ...
Liz Claiborne to Close Ohio Distribution Center
Apparel manufacturer/marketer Liz Claiborne is shrinking its operations. The company will close and sell its 900,000-sq.ft. distribution center in West Chester Township, OH, within the next year...
Document Automation In the DC
Document automation can improve your operations and fulfillment. Why?...
Put Yourself in the Call Center Seat
If you want to improve or eliminate the pain points for employees in your call centers, distribution centers and vendors, walk a mile in those workers’ shoes...
Disaster Planning for Your DC
You know you should have a plan in place should disaster strike your offices or distribution center, but too many companies are ill prepared. The flooding and tornados that swept parts of the country this spring should remind us all how vulnerable we are...
J.C. Penney To Streamline Supply Chain
After halting its Big Book in 2009, and then getting out of mail order catalogs altogether this year, J.C. Penney plans to streamline its supply chain operations...
Shoppers Liking Live Chat
Many online merchants have been slow to adopt live chat technology, but Web shoppers are warming to it. About 20% of shoppers prefer live chat, according to a recent survey conducted by Bold Software and consultancy The E-tailing Group...
Toys R Us Distribution Centers Going Solar
Fulfillment is getting greener this summer at Toys R Us as the retailer plans to flip the switch on solar energy systems at a pair of distribution centers...
Carter's Names New EVP Supply Chain
Children's apparel marketer Carter's announced that Christopher W. Rork became the company's executive vice president of supply chain on May 9...
PMG Donahoe: Postal Service May Not Prepay Retiree Health Benefits
The cash-strapped U.S. Postal Service may choose not to pay its $5.5 billion annual obligation to the Treasury Department this fall. That payment covers the healthcare benefits of retired employees...
Looking Into Domestic Outsourcing
Are you considering outsourcing your contact center? Shop around carefully, align your goals with the service provider, and don’t underestimate the importance of the outsourcing company’s culture....
Shipping Data Is Worth Dollars
You should care about the types of services you buy from a carrier, the relative size of that usage by service type, the distribution of your business by zone and the spread of the weights shipped within those zones. ...
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