Five Signs You Need an Order Management System
Is your business ready for an order management system?...
HomeDirectUSA Speeds Delivery with Direct Express Service
When it comes to the delivery of large consumer goods, faster is always better. That’s why HomeDirectUSA, a carrier of durable goods to consumers and businesses in the U.S. and Canada, launched its Direct Express service this past July. ...
Contact Center Outsourcing: How to Draft the RFP
Outsourcing your contact center services is one of the most critical business decisions you’ll ever make. It’s a jungle out there, and with so many third parties offering such a wide range of services and capabilities, it’s a common mistake to sign a contract with an outsourcer that’s a poor fit for your business. And once you’ve done that, it’s hard to back out – not to mention the damage that it can cause to your customer service....
Retail Pro, Page-Digital File for Bankruptcy
Retail merchandise management systems vendor Retail Pro (formerly Island Pacific) and its wholly owned subsidiaries, Page Digital, IP Retail Technologies International and Sabica Ventures, entered into Chapter 11 bankruptcy on Jan. 10....
Making the Right Call on Contact Center Outsourcing
Are you considering outsourcing your contact center services – either partially or entirely? If so, you had better proceed cautiously, because there are a lot of risks in going down this path, because of the myriad of factors that come into play....
Is a Rack-Supported Warehouse Right for Your Business?
Structural steel frame buildings are the most common construction style in use for today’s warehouses. Utilizing a “skeleton frame” of vertical steel columns and horizontal I-beams or trusses, the building is constructed in a rectangular grid to support the roof and walls, which are attached to the frame....
The 40 Days of Returns
It’s early. The doors roll open and stop, sending a crash calling out to everyone in the distribution center that the day has begun. As the crisp morning air rushes into the shipping and receiving area, packages move at a fevered pace. A quick glance at the calendar shows it is the 21st, just a few more days until peak season is over. ...
National Business Furniture Opens Three DCs
To shorten delivery times and provide better service to its customers, National Business Furniture opened three new distribution centers in Austell, GA, Reno, NV, and Cranbury, NJ, in early 2008....
J.C. Penney Closing Catalog Call Center
Due to a decline in catalog sales stemming from the shift to online shopping, J.C. Penny is shuttering its catalog call center in Carmichael, CA. The closing will result in layoffs for about 260 workers....
New Shape-based Rates Kick-in at Canada Post
Canada Post on Monday implemented new shape-based postage rates similar to those used by the U.S. Postal Service....
Finalists Announced for Bubble Wrap Competition
What can you make from used Bubble Wrap? Well, lots of things, depending on your level of ingenuity....
A Database Marketer’s Perspective on Free Shipping
Most of the promotions this past holiday season contained a common phrase: “Free Shipping." ...
Find Call Center Agents Before You Have Openings
While you might be happy with a call center agent answering your phone, statistics say he’ll be giving his notice soon enough....
Supply Chain Flexibility for Unpredictable Times
Fickle consumer spending in today’s unpredictable economy is forcing retailers and their suppliers into a game of inventory blackjack. And as accurate forecasting becomes more difficult to achieve, the burden falls to operations to become ever more flexible....
The Operations & Fulfillment Year in Review
2008 brought about some big changes in the world of operations and fulfillment....
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