Fine-tune Your Fulfillment
Multichannel marketers must delicately balance producing cash flow and generating profit--two activities that are often at odds with one another. When times are tough, you have to look over your profit-and-loss statement to see where you can improve....
Virtualization and Going Green in IT
How green is your IT? There are some information technology initiatives you might consider that can save you some money and help save the earth....
Logistics Systems Play Critical Role in Parts Management
The pressure on merchants to control cost has never been more intense. With the contraction of the credit market and the loss of consumer spending, excessive inventories are a critical factor....
IP Communications Boosts Bottom Line for U.S. Contact Centers
Is your call center still using copper infrastructure for phone communications? If so, you might want to consider finally making the jump to Internet Protocol....
SkyRoll Scores with Shipwire Fulfillment
Don Chernoff established his own e-commerce business, SkyRoll, in 2001. The business sells a special type of garment bag that rolls your clothes around a tube, keeping them flat and wrinkle-free while making them easier to transport....
Anthropologie Scoops Up International Shoppers Using E4X’s FiftyOne Platform
Opening up your Website to international shoppers is no small task....
Customer Service in the Internet Age
The Internet has raised consumer’s expectations for fast and reliable service. Today, merchants not only have to concentrate on carrying the products their customers want and need -- and at competitive prices -- they also have to offer superior customer service, including lightning fast order fulfillment....
Schedule Adherence: ‘Big Brother’ or ‘Big Picture?’
Schedule adherence in the contact center isn’t just about making sure your agents are clocking in and out at the proper times. It helps ensure that you have the correct number of agents working the phones in order to handle the predicted amount of volume for any given hour of any given day....
Lean Lessons in Supply Chain Management
Understanding the value of lean logistics is important -- but knowing how and where to eliminate waste and trim down costs is the true benchmark of successful supply chain management....
Sales Without Inventory
Sales without inventory—now there’s an oxymoron. Many of us who cut our teeth in the retail and catalog trade know that you have to own inventory to make sales. In fact, for many businesses it’s the largest balance sheet asset....
Henry Schein DC Gets the Green Light
Looking to reduce your carbon footprint, cut energy costs and make your warehouse employees happier all at the same time? Then you might want to follow the lead of medical, dental and veterinary products distributor Henry Schein, which recently added a new eco-friendly lighting system at its 176,000-sq.-ft. distribution center in Grapevine, TX. ...
Keeping Your Reps on Schedule
If you’re running a contact center, you know that every minute an agent is off the phone is money lost. That’s why schedule adherence is such an important topic for contact center managers....
Network Visibility Key to PCI Compliance
What is one of the most important and often misunderstood security compliance requirements? Why, tracking and monitoring access to network resources, of course. ...
IT Spending Priorities
When the economy is way down, catalog/Internet companies may be tempted to suspend all IT investments until business picks up again....
Online Data Theft: Know Your Enemy
The Department of Justice recently charged 11 people with the theft of millions of credit card accounts from the likes of TJ Maxx, Barnes & Noble, Dave & Busters and half a dozen other retailers. As details of the indictments surfaced, we learned that this group operated internationally and was comprised of American, Ukrainian, Chinese and Eastern European members. It’s estimated that their activities resulted in tens of millions of dollars stolen....
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