The Benefits of Simulation-Based Call Center Training
Using simulation technology to train customer contact agents can improve their productivity and effectiveness, according to a research study by the Georgia Institute of Technology...
Making disaster planning a priority
When it comes to creating and maintaining adequate business continuity/disaster recovery (BC/DR) plans and systems, multichannel merchants share the same core challenges as other types of companies...
Inventory to Support Flash Sales Environments
The new e-commerce model of flash sales—members-only websites offering exclusive deals on everything from luxury goods and fashion apparel to wine-as emerged into a multi-billion dollar business...
Develop a master disaster plan
Do you have an adequate business continuity/disaster recovery (BC/DR) plan and system in place? Most operations think they do, but it's often not the...
A Look at Omnica's Software Suite for the U.S.
Omnica is one of the U.K.-based multichannel order management and fulfillment software vendors making inroads in the U.S. market. (MNP is another whose system we reviewed last time)...
U.K. Software Provider MNP Invades U.S. Market
While it's not exactly a British invasion, in the past year two U.K.-based vendors of multichannel order management and fulfillment software, MNP and Omnica, have established beachheads in the U.S...
Customize Warehouse Equipment Safety Training for Your DC
There are times when companies adopt heavy equipment handling safety policies that go above and beyond what OSHA requires – or that are simply more individualized...
Survey Highlights Differences Between U.S. and U.K. Call Centers
When it comes to contact centers, U.S. companies are more technology-conscious compared to their counterparts in the U.K., according to a survey...
Orchard Brands to Close MA Warehouse; Move Jobs to Blair Facility
Multititle mailer Orchard Brands plans to move 75 to 100 jobs from its Beverly, MA-based distribution center to its Blair Corp. unit's fulfillment facility located in Irvine, PA...
Survey: Call Centers Now Profit Centers
Call centers are now seen as revenue generators rather than a place for people to answer customer questions or execute transaction requests...
Planning for Post-Holiday Service
Are you already anticipating the big sigh of relief you're planning to heave as soon as the shopping season ends...
The Web That Binds: Four Keys to Cross-Channel Engagement
For most branded manufacturers and retailers, the new age of retail is awash with possibility. Here, price is not the determining factor as to who gets the purchase. Nor even is it geographic proximity to a physical store. No, here it’s the power of the brand, the quality of the engagement pre- and postsale, and the quality of the fulfillment whether in-store or by mail. ...
Holiday Retail Inventory: Keep It Moving
With the holiday season in full swing, retailers are contenting with numerous inventory situations. You want to keep inventory moving off the shelves, of course...
Managing Holiday Attendance in Your Contact Center
With any luck, your phones are ringing off the hook with holiday orders. Are your telephone service reps there to answer...
Q&A: A Peek Under Cuddledown's Covers
With the holiday shopping season officially underway, the spotlight is turning to multichannel fulfillment. Multichannel Merchant senior writer Jim Tierney caught up with Pete Foster...
«Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 Next»
