As LTL Rates Go Up, It’s Time to Revisit Your Contracts
Many less-than-truckload (LTL) shippers do not fully understand how much they are overspending. With the right tools and guidance, however, they could cut their LTL expenses by 10%-20%. ...
The FULFILLMENT DOCTOR Pays a House Call… to Diagnose Inventory Accuracy Issues
Q: If you were asked to choose the one operational area in the distribution center that could generate the greatest improvement in performance, which would it be?...
Live from NCOF: Tips for Effective Incentive Programs
Schaumburg, IL--The good news about incentive programs is that they work. According to Rick Blabolil, president of consultancy Marketing Innovators and a presenter at NCOF on Tuesday, an effectively structured incentive program can increase performance 44% in teams and 25% with individuals. ...
Live from NCOF: Developing and Applying Multichannel Contact Center Benchmarks
Schaumburg, IL--We all know the importance of benchmarking: It sets a standard by which to measure your performance and build a baseline from which you can improve. But with so many metrics in the multichannel contact center, which ones should you be measuring? ...
Live from NCOF: Supply Chain As Competitive Advantage
Schaumburg, IL—Customer service and customer satisfaction are not one and the same: The former is the perception of the provider, and the latter is the perception of the recipient. ...
Live from NCOF: Reverse Logistics Is Everyone's Challenge
Schaumburg, IL—More than 75% of all returned products are not defective, according to Gailen Vick, founder/president of the Reverse Logistics Association. Instead, the primary cause of returns is "misinformation at the time of purchase," ...
Live from NCOF: Brownie Throwing, "Survivor" Style
Schaumburg, IL--The way to an audience's heart is through their stomach. That may be why David Kravetz, cofounder of Phoenix-based marketer Fairytale Brownies, emerged victorious from the popular session "50 Ideas in 50 Minutes: Fulfillment 'Survivor' Style," ...
Live from NCOF: A "Murderers Row" of Ops Pros
Schaumburg, IL—The Monday afternoon Power Forum at the National Conference on Operations and Fulfillment featured operations executives from Disney Shopping, J. Jill, Lifeway Christian Resource, and Urban Outfitters—a "murderers row" of experts...
Live from NCOF: Don't Let Those Boomers Retire Just Yet
Schaumburg, IL—Full-time workers ages 55-70 outnumber those ages 18-24 by three to one. As an employer, that means you need to hold on to your baby-boomer employees and reevaluate your attitudes toward younger workers...
Live from NCOF: Adapting to Success
Schaumburg, IL—"If you're going to remember one thing about being successful today," said Peter Johnson, Ph.D., near the beginning of his keynote speech, "it comes down to this: Adaptability is king."...
A Few Thoughts on Process Improvement
A benchmark is a standard or point of reference used in measuring factors such as quality, productivity, service, or cost. Benchmarking, therefore, is the process of comparing an existing business process with internal or external benchmarks in order to ...
Quick Tip: Five Keys to Finding the Right People
Without the right people, your operation is doomed. But how can you ensure that you're getting the right people? According to Framingham, MA-based operations consultant Wayne Teres, you should ...
Five More Strategies for Operational Excellence
Order fulfillment is the most costly process in the distribution center. How can you increase throughput or reduce head count? First, map your current processes. Second, identify the methodology of your picking processes ...
Five Stratragies for Operational Excellence
Is operational excellence an illusive dream? I think not, but it is a definite commitment of time and talent every day. Below are five steps that will help you achieve this goal....
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