A New Look at the Contact Center's Top 20 Metrics
The evolution of a simple call center into a multichannel contact center doesn’t happen overnight. You may need to add or upgrade technologies, and certainly staff skills will need to expand ...
New Service for LCL Shipments from China
APL Logistics and Con-way Freight have launched OceanGuaranteedSM, a service providing less-than-container-load (LCL) shipments from China to the U.S. ...
Mallory Alexander Opens Illinois Facility
Mallory Alexander International Logistics has opened an office and warehouse facility in Bensenville, IL, ...
CIC's Distribution Center for Sale
The distribution center of Grafton, VT-based business-to-business cataloger CIC is for sale following CIC's sale to South Hackensack, NJ-based VCOM International Multimedia Corp...
The Software Corner
The Software Corner is a periodic feature of the O+F Advisor and is a round-up of the new and noteworthy from software industry guru Ernie Schell....
The DCs of Madison County
The best-selling novel The Bridges of Madison County may have put Madison County, Iowa, on the map, but Madison County, Illinois, is now gaining attention for being a hotbed for distribution centers....
Keeping Tabs on Carriers with Manifesting Software
Manifesting software is becoming more sophisticated with each passing year. The software pinpoints the most cost-effective carrier for each package, based on criteria the cataloger has configured into the software. The criteria typically include the physical dimensions of the box the item will be shipped in, the weight of the package, the destination, and the approved carriers. ...
The Promise of Service-Oriented Architecture
Service-oriented architecture (SOA) is generating a lot of buzz these days. In fact, according to a new AberdeenGroup benchmark report, “Enterprise Service Bus and SOA Middleware," nine of every 10 companies are adopting or have adopted service-oriented architectures. ...
Survey Reveals Changing Trends in Distribution Centers
Early manufacturers and retailers would barely recognize today's complex, fluid distribution centers. Although the basic functions remain the same--receiving and storing products; picking, packing, and shipping orders--distribution centers have evolved along with customer demands. ...
The Fulfillment Doctor Pays a House Call to....Exemplary Customer Service
Most companies strive for good customer service, but that doesn't seem to be enough any more. Customers seem to expect more, better, faster service. How do we put the wow factor back in service? ...
Proper Sizing in Practice
A company recently completed an analysis of its pick location sizes and estimated that it could dramatically cut its labor costs. ...
Why your material handling system may not be performing as expected
Integrated order fulfillment systems are the result of careful planning and countless hours of analysis and design. A major step in this process is understanding your universe of SKUs in terms of the frequency of hits and the associated cubic velocity. How often an item is picked and replenished is a key factor influencing the performance of your overall system. ...
How to Create the Most Effective Call Monitoring Program, Part 2
The first part of this article appeared in July issue of the O+F CONTACT CENTER ADVISOR, a sister e-newsletter published monthly. Part one focused on the call monitoring form. Here, we'll discuss the monitoring process itself....
IT and System Maintenance in the DC
Why is it important to maintain or even monitor our computer systems that operate inside a distribution center? If it’s not broke don’t fix it. I paid all that money so I don’t have to worry about it any more. Why go looking for a problem when there are plenty looking for me?...
Best Practices in Receiving
Receiving is an often-overlooked process in the distribution center. It is common for DC managers to focus on the picking and packing functions instead. Still, if receiving isn't done efficiently and accurately, it can have a direct and dramatic impact on your order selection efficiency. Product that is sitting on the dock or on a pallet in a remote corner of the warehouse is not available for picking. The result could be shortages or the need for excess labor to fill the requirement....
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