Cross-Docking: Bypassing Storage
Cross-docking reduces inventory carrying costs, transportation costs, and costs associated with order fulfillment and material handling. ...
How Well Are You Serving Your Customers?
initial customer order fill rate (ICOFR) rated best in measuring customer service....
The Software Corner
Ecometry Corp., a leading supplier of software for multichannel commerce, has expanded its partnership with Acquity Group to offer Ecometry’s order management and warehouse management functionality via Acquity’s Commerce OnDemand solution for multichannel merchants....
New Outsourcing Hot Spot: The Caribbean
Market growth in customer service outsourcing will benefit Caribbean countries....
Seven Common Flaws in Measuring Customer Satisfaction
Even the well-intentioned companies go astray, she said, because they measure in different ways than consumers....
Six Ways to "Replenish" Replenishment
Here are some tips to consider when reviewing your replenishment operation...
Ten Steps to Creating an Incentive Plan
incentive plans can be implemented in any fulfillment center...
Live from NCOF: Analyzing the Three Ps of Packaging
The Ps that Monk spoke about during his Tuesday session, "Analyzing Your Packaging: The Three Ps,” were paper, plastic, and peanuts. ...
Live from NCOF: Web Orders and Phone Orders in the Contact Center
Orlando, FL—Multichannel merchants are reporting that Internet sales account for as much as two-thirds of their overall business. Last year alone online consumer spending increased 24%, to $82.3 billion from $66.5 billion in 2004. This shift, while good for overall business, is putting pressure on contact centers, said Joseph "Tocky" Lawrence, vice president of Richmond, VA-based operations consultancy F. Curtis Barry and Co., during his Tuesday session, "Managing The Balancing Act: Internet Orders and Phone Orders in the Contact Center."...
Live from NCOF: Antidotes for High Contact Center Turnover
Orlando, FL— A certain amount of turnover is inevitable in your contact center. But when employees leave you can lose productivity, knowledge, and profitability, so developing strategies for keeping more of your employees is crucial, said Kathryn Jackson, associate of Response Design Corp., during her session "High Turnover Antidotes Employee Retention in the Contact Center" on Tuesday. ...
Live from NCOF: Online Procurement Changing LTL
Transportation is no longer a commodity but a strategic decision thanks to online procurement, said Brad Gregory, director of sales and software alliances for SMC, a consultancy on less-than-truckload (LTL) shipping, during his Tuesday session, “Current Trends in Less-Than-Truckload: Best Practices You Really Need to Know” ...
Live from NCOF: It’s a Jungle in Here
In “60 Ideas in 60 Minutes: Fulfillment ‘Survivor’ Style,” a session hosted by Catherine Cooper, president of consultancy Q4, Giangrande was one of six industry experts who had to present actionable tips; the attendees periodically “voted off” panelists until only the one they felt had provided the most useful advice remained....
Live from NCOF: Better Operations Through Communication
During his Monday afternoon session at the National Conference for Operations and Fulfillment, entitled “Breaking Down the Silos: Communicating Information to Achieve Better Results,” consultant George Mollo discussed the importance of cooperation and communication among departments....
Live from NCOF: 90 Seconds to Interpersonal Success
Orlando, FL--Upon the introduction to Monday morning’s opening general session, "How to Connect in Business in 90 Seconds or Less," author and motivational speaker Nicholas Boothman sprinted into the ballroom to the strains of David Bowie's “Let's Dance.” From the get-go you knew that Boothman wasn't just another speaker with a PowerPoint presentation....
Product Launches at NCOF
If it's a trade show, you can be sure the industry vendors are out in abundance with products and services. This year is no different. ...
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