A Look at Local Agencies for Seasonal Call Center Staffing
Catalog call centers use a number of tactics to find seasonal staffers. A common strategy is to work through a local staffing agency to find temporary full-time or part-time staff. ...
New DC For Fannie May
Fannie May Confections Brands, a subsidiary of multititle mailer 1-800-Flowers.com, has leased a distribution center in Maple Heights, OH....
Dr. Leonard's Leases New Call Center Space
Dr. Leonard’s Healthcare Corp., which sells home healthcare products for seniors, has leased 15,000 sq. ft. of space at an office in Edison, NJ. The office will house a call center for more than 50 people starting next month....
Lower Your DC Utility Bills
Most distribution center managers consider the costs of utilities to be fixed. ...
With Volume Down, Shipping Discounts Abound
If there’s an upside to the down economy, it’s that you can probably get lower prices for some services—including parcel delivery. ...
Survey Says More Call Centers Okay with Offshoring
Few call centers like to admit to offshoring, or outsourcing functions to a company based in another country. While the cost savings are there, many businesses—and consumers-have a negative perception of the practice....
Seasonal Staffing Alternatives for Your Contact Center
It’s summer and time to plan for your peak staffing needs for the busy holiday season. While your base staff will carry you throughout the summer, you’ll need to begin hiring in September to get new staff trained and ready to handle calls for the peak holiday season that begins in October. ...
How to Earn Customer Loyalty
There’s a saying in the business world: Customer acquisition is an investment, but profitability is built on customer retention. And with current state of the economy, you really need to hang onto the customers you have. ...
Shipping Options for Residential Deliveries
Despite the overall decline in air and ground volumes, one area continuing to grow is residential deliveries. Residential shipments now make up almost 33% of the total ground market. ...
Contact Center Productivity Measurements and Standards
When measuring contact center productivity, the goal is to have a vital few metrics that help you see the big picture without swamping you with unnecessary detail. ...
Using BI to Sharpen Your Competitive Edge
True multichannel success can only be achieved when the retailer has visibility into all channels separately and as a single, cohesive business. Retail-focused business intelligence (BI) and analytics can help. ...
Inside real-life carrier negotiations
“That’s the best pricing we can offer you. We’re basically making no margin here.” Really? If only I had a dollar for every time a carrier rep fed me that line ...
Calculating Contact Center Productivity
Once you have defined call center productivity, and developed the metric for measurement in your operation, everyone must then understands how it is to be calculated...
Keep an Eye on Warehouse Labor Costs
Your customers are finally buying again, and your warehouse is getting busier. But is it time to bring back all of the workers you had to lay off earlier in the year? ...
Shoes For Crews Steps Up Service
With the economy forcing too many merchants to do more with less, customer service standards tend to slide. Not at Shoes For Crews, however...
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