NCOF Preview: Seta COO on Breaking Fulfillment Rules
If you’re going to give advice on breaking the rules of fulfillment, it helps to be familiar with those rules--to be one of the people who helped to create the rules in the first place...
Hanover Direct Closes Another Call Center
Multititle cataloger Hanover Direct is shutting down its call center in Hanover, PA, come April, resulting in layoffs for 105 workers....
Are You a Candidate For Network Consolidation?
If you're considering consolidating your company's distribution network into a single central distribution center (DC) or just consolidating regional DCs into super regional DCs, you’ll quickly see that it's no small undertaking....
Getting Help From Hosted Contact Center Systems
Cutting costs and improving customer service are everlasting business goals in any economy. With capital expense budgets shrinking, however, more organizations are adding a third goal to the list: extending the life of their existing contact center infrastructure. In other words, companies want to deliver better service at lower costs using the software and hardware they already own....
Where to Warehouse: The Top 10 for 2009
Where’s the best location for a distribution center? That would be Henderson, KY, according to Chicago Consulting. The consultancy, which helps companies design and engineer their supply chains, has released its 12th annual 10 Best Warehouse Networks for 2009....
USPS Rate Hike Will Sock Small Parcel Shippers
While catalogers got off relatively lightly with the 2009 postal rates increases announced last week, small parcel shippers got hit hard....
Contact Center Outsourcing: Developing a Bid Assessment Model
So you’ve decided to proceed with outsourcing your contact center services. Now it’s time to actually find an outsourcer that’s the right fit for your company. Good luck because there are a lot of third parties out there to choose from -- and they all take different approaches to customer service...
Reducing Inventory Management Costs
Managing inventory is always a balancing act between overstocks and backorders. But there are steps you can take to improve the process, which can result in lower costs and higher service levels....
Operations & Fulfillment Movers and Shakers
Thomas M. Rouen Jr., former executive vice president of ParceLite Solutions, a division of TMSi Logistics, in January was named president/chief operating officer as of TMSi Logistics....
It's 2009: Do You Know Where Your Inventory Is?
Inventory management may not be as sexy as creating social media strategies or viral marketing campaigns, but it is a key component in your marketing strategy. How you manage your relationships with your vendors and stock levels has a direct affect on customer loyalty and profitability....
Contact Center Outsourcing: Setting the RFP Requirements
There are many practical reasons why merchants decide to outsource their contact center services....
UPS Partners with USPS on New Returns Service
United Parcel Service on Tuesday introduced a new returns service that allows consumers to return items shipped via UPS by placing them in their own mailboxes for pickup by the U.S. Postal Service (USPS)....
What’s Your Telemarketing Game Plan for Sept. 1?
The Federal Trade Commission (FTC) last year adopted an amended Telemarketer Sales Rule (TSR) citing consumer protection against unwanted marketing communications. As of Dec. 1, 2008, prerecorded sales calls must provide an easy opt-out feature....
Winners of Bubble Wrap Competition Announced
Protective packaging manufacturer Sealed Air Corp. has announced the winners of its third annual Bubble Wrap Competition For Young Inventors, a nationwide competition in which students in grades 5 through 8 design an invention that makes use of Bubble Wrap brand cushioning....
Survey Shows L.L. Bean is Tops in Customer Service
How does it feel to be the best in customer service? Just ask apparel merchant L.L. Bean. ...
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