Top Five CRM Deployment Mistakes
As companies become more sophisticated about customer relationship management, we’re seeing fewer big mistakes being made with CRM deployments. “Fewer” isn’t the same as “none,” however: ...
Filling the Void, Part Two
This is the second in a series on how to pack and fill parcels before shipping them. ...
Don't Forget Yourself
When you are thinking about treating others as they would like to be treated, you should not forget about yourself. You also need to treat yourself the way you'd like to be treated. Here are some tips for making sure that you treat yourself well:...
Four Tips for Cutting Your Inbound Freight Costs
Inbound freight costs are generally hidden in your cost of goods but average between 2% and 4% of revenue. To reduce the bite to the bottom line, consider these suggestions...
Are You Ready for Security Breaches?
The most critical and fastest-growing customer service need is the ability to handle computer security breaches that have led to the exposure of individuals’ personal data that puts them at risk of identity theft...
Questions for Choosing the Right Home-Agent Provider, Part Two
The remote contact center model is predicated on furnishing highly skilled phone talent less expensively than staffing a brick-and-mortar contact center. In the first part of this two-part series, we looked at questions that companies selecting a home-agent provider must ask regarding recruiting, staffing, and data security. Here are additional questions to ask before selecting your outsourcing partner:...
Calculating the High Cost of Employee Turnover
What does it cost you every time you lose a valued employee? Have you considered all the factors (hard dollars, soft dollars, direct costs, indirect costs) you should include? If you haven't, then it will be very difficult to assess which retention strategies will be profitable for you....
Live from ACCM: The Importance of Empathy
Boston--Creating empathy for the customer is the cornerstone of establishing a true customer culture. That was the message driven home by David McQuillen during his ...
A Few Thoughts About Storage
Are you thinking about adding to your existing pallet storage? If you have large numbers of pallets for a single SKU, there are a number of alternatives to traditional selective pallet rack that you may want to consider...
9 Questions for Choosing the Right Home-Agent Provider, Part One
In evaluating providers of home-based agents, many organizations make the mistake of focusing on tangibles such as skill-based routing, digital recording, real-time reporting, e-mail and chat capabilities, and redundant system configurations. ...
Storage and Inventory Control Best Practices
Storage and inventory control processes include the activities related to holding material and the processes of counting and transacting the material as it moved through the warehouse. ...
DMA: Proper Packaging Protects Bottom Line, Environment
The Direct Marketing Association is pushing an eco-friendly initiative, and operations folks can help. Environmentally sound order fulfillment minimizes the amount of packaging materials ...
Live from ACCM: The Finer Points of Friendlier Forecasting
Boston--It doesn’t take a village to accurately forecast inventory, according to consultants Gina Valentino and George Mollo. Rather, it takes marketing and merchandising to all just get along...
Morgan Stanley Survey: Parcel Pricing Softening Over Next Year
Shippers expect parcel volume growth to moderate over the next three months. This is consistent with near-term economic concerns over a slower manufacturing sector and a consensus GDP growth estimate of only 1.7% for the second quarter of 2007....
There’s Glitches In Your System Implementation. Now What?
While this can be a frustrating and overwhelming situation, there are several things that you can do to address this situation and get to the root cause of the problem....
Filling the Void
Many different types of fill and void fill equipment have been introduced over the past 20 years. Let's take a look at some of the systems that have been around the longest, and proceeding to the most modern systems commonly available....
9 Tips for Evaluating Workforce Management Systems
If your forecasting or scheduling system is not sophisticated enough or if you’re doing too many processes manually, you are leaving money on the table by failing to staff your center properly....
Survey Says: DC Slotting Pays
Though efficient slotting practices have been shown to reduce labor hours and operating costs in the distribution center, a recent survey from Raleigh, NC-based Tompkins' Associates' Supply Chain Consortium reveals that less than a quarter of surveyed firms use slotting optimization software....
As LTL Rates Go Up, It’s Time to Revisit Your Contracts
Many less-than-truckload (LTL) shippers do not fully understand how much they are overspending. With the right tools and guidance, however, they could cut their LTL expenses by 10%-20%. ...
The FULFILLMENT DOCTOR Pays a House Call… to Diagnose Inventory Accuracy Issues
Q: If you were asked to choose the one operational area in the distribution center that could generate the greatest improvement in performance, which would it be?...
USPS May Revise Slim-Jim Specs
Catalogers considering switching to a slim-jim format to save on postage costs might want to put those plans on hold. The U.S. Postal Service will begin to test a variety of booklets...
Case Study: QAS Helps Reduce Overton's Delivery Surcharges
Greeneville, NC-based water sports products merchant Overton's wanted to stop losing money on UPS surcharges for inaccurately addressed packages while reducing time per call in the call center. ...
Live from NCOF: Tips for Effective Incentive Programs
Schaumburg, IL--The good news about incentive programs is that they work. According to Rick Blabolil, president of consultancy Marketing Innovators and a presenter at NCOF on Tuesday, an effectively structured incentive program can increase performance 44% in teams and 25% with individuals. ...
Live from NCOF: Developing and Applying Multichannel Contact Center Benchmarks
Schaumburg, IL--We all know the importance of benchmarking: It sets a standard by which to measure your performance and build a baseline from which you can improve. But with so many metrics in the multichannel contact center, which ones should you be measuring? ...
Live from NCOF: Supply Chain As Competitive Advantage
Schaumburg, IL—Customer service and customer satisfaction are not one and the same: The former is the perception of the provider, and the latter is the perception of the recipient. ...
«Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Next»
