Having His Say: Steamed About Second Hand Equipment
There was an article in The O+F Advisor titled 'Caveats of Buying Second Hand Equipment' by Robert Babel dated January 24, 2007. I have many problems with this article because so many statements in it just don't ring true to me. ...
RFID: Star Potential or Big Bomb?
RFID is the hit reality series for the warehousing industry. Everyone has been watching it to some degree — perhaps directly in day-to-day business or at industry events and in trade magazines. And it seems to be something everybody's voting on. Some vote for it to go away while others vote for it to become more widely adopted. No matter how you cast your vote, it's here to stay. This article will help you discover what it means to you, your organization and the electrical industry....
Prerequisites for Leveraging Transactional E-mail
While transactional e-mail offers the highest open and clickthrough rates of any type of e-mail, Harte-Hanks in 2005 said that most companies continue to send plain-text e-mail with no branding or dynamic cross-sell offers. ...
Boost the Accuracy of Call Volume Predictions
The usefulness of the staff schedule created by workforce management software will rise or fall on the reliability of the predictions it makes about the expected volume of incoming work. Without the right assumptions about the workload to be handled, the software’s ability to accurately calculate staffing needs is doomed. The effect on the bottom line can be as chilling as a bad day on Wall Street on an investor’s stock portfolio....
What’s New in Portable Terminals and Scanners
Portable terminals and scanners have been used in the warehouse in some form since the 1970s. Each year we see improvements in the technology in the areas of size, performance, and battery life. Radio-frequency (RF) technology has finally matured to the point where it is both economical and highly reliable. And now, in addition to terminals and scanners, voice technology has come into the mainstream. Let’s look at some of the newer developments occurring in the area of portable terminals and scanners for distribution. ...
It’s All in the Approach
Being a supervisor in a fast-paced distribution center is a lot like being an airline pilot: Success is all in the approach....
Five Steps to an Optimized Customer Experience—and a Stronger Brand
Customers experience your brand in numerous ways: products, packaging, price, marketing, sales personnel. Each of these contacts or touchpoints molds the customer’s impression of the brand. ...
The Skinny on Space Utilization
Finding room in the distribution center for product and necessary processes often ends up being a game of Tetris. Ineffectively placed pieces decrease your time to react, space starts getting tight, and placing new pieces becomes a challenge....
Four Questions to Ask a 3PL Provider
A general once said, "Amateurs talk about tactics, but professionals study logistics." While this is no doubt true in combat, it would be fairer and more accurate to say that, in business, successful firms focus on their core mission and leave logistics to professionals. That’s why many companies outsource their fulfillment to a third-party logistics (3PL) provider....
The State of Online Security: Not So Good
Half of all Websites are vulnerable to database attacks, according to security data collected from 27,000 ScanAlert customers for a recently published report. Forty-five percent of Websites had a serious database vulnerability ...
Don't Let Others Tattle on You: Report Your Unsafe Products
Recalls of defective products are costly undertakings, especially when potential adverse publicity is considered in addition to the money actually spent on returns, repairs, or exchanges of the products. ...
Resource Guide: POS Software
Historically point-of-sale (POS) systems didn't do much more than record customers' purchases and calculate change. Today's systems, however, can administer...
Fastest. Order. Ever.
A Multichannel Merchant staffer placed an order with the VillageShoes.com Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company...
Review and Renew
Multichannel merchants today face two fundamental challenges: Customer loyalty is declining, and competition is increasing. While these are forces that...
Management Matters: A New Look at the Org Chart
Remember when the big debate was whether an Internet-based business could be housed inside a traditional catalog business or division, whether it had...
Sizing Up SaaS
Software as a service, or SaaS, is arguably the most talked-about trend in IT. Bill McNee, CEO of Westport, CT-based research firm Saugatuck Technology,...
Next-Generation Contact Centers
Many of us are stuck. We have talked about becoming customer-centric, value-added, mission-critical, and a lot of other hyphenated things, but we are...
Best Practices in Fulfillment: On Picking and Packing
Most companies understand the importance of following best practices but many don't know exactly what those practices are. That's where Kate Vitasek,...
Disney's DC Magic
In March 2006, the direct marketing arm of Disney ceased catalog production and transitioned to an online-only model, changing its name from Disney Direct...
Spotlight on NCOF: Properly Processing Returns
This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),...
Finding and Retaining the Best DC Workers
In almost every case, extraordinary distribution centers are distinguished by the quality of their staff. The better your people, the less money you spend...
3PL Providers: Beyond Drop-Shipping
As businesses develop, management teams must continually implement new strategies and ideas to help manage this growth. In many instances this involves the outsourcing of the shipping and fulfillment departments to third-party logistics (3PL) provider. These providers typically offer a set of services that cater to the needs of midsize and large companies that require multiple packaging, shipping, and storage solutions. ...
The Fulfillment Doctor….On Third-Party Fulfillment
Most of the direct world uses internal fulfillment. Many companies don’t think that they can achieve and maintain high service levels using third-party fulfillment (3PF), or they fear that outsourcing will cost more per order. And, of course, many are dubious about turning over control. ...
10 Steps in SKU Profiling
For a long time, finding the most efficient method of storing and retrieving inventory in the warehouse was quite a challenge: SKU data was very difficult to gather and even more difficult to process. Now, however, technology has developed to the point that anyone with the right inventory tracking system and a PC can conduct at least a rudimentary analysis of their products....
Five Proven Ways to Waste Money with Pay-Per-Click Advertising
For small and midsize companies in particular – and thanks to its ability to narrowly target prospects, tightly manage spending, and precisely measure results – pay-per-click (PPC) advertising is one of the most efficient lead-generation tools ever developed. ...
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