Equity Group Buys Excelligence
On the heels of a successful 2005, Excelligence Learning Corp. is being acquired by an affiliate of Thoma Cressey Equity Partners for $125 million. The...
Multichannel Inventory: What You Need to Know
It sounds like a sci-fi trilogy: Past, present, and future merge to provide a single, optimal inventory experience. Multichannel merchants manage inventory...
Beyond Scheduling: Workforce Optimization in the Contact Center
Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce...
Bearish on Fulfilling Careers
As vice president of operations for Shelburne, VT-based Vermont Teddy Bear Co., which includes live-plant merchant Calyx & Corolla and the TastyGram,...
Are You Outsourcing?
The debate over international outsourcing is passionate. With protectionists and free trade advocates drawing battle lines. Isn’t ironic that neither side ever mentions domestic outsourcing to customers? Since the 1970s, when consumers gladly pumped their own gas to save a few pennies, companies have been outsourcing service positions to their customers. The proliferation of e-commerce has contributed to a significant reduction of service positions in established corporations. ...
Freight Consolidation and Zone Skipping – Putting Control In The Right Hands
With fuel prices and interest rates on the rise, multichannel merchants are taking a closer look at how to cut total costs of goods by driving down per unit transportation costs. ...
Customize Dashboards for Individual Needs
You should create multiple "dashboards" in your facility, signs or screens each customized with metrics and information for a particular audience. Senior management will be most interested in getting a view of how the entire facility is doing....
Nordstrom To Expand Cedar Rapids DC
Seattle-based cataloger/retailer Nordstrom said on Aug. 29, it plans to expand its Cedar Rapids, IA-based fulfillment and contact centers. The expansion will coincide with the company's updating of its direct business' inventory systems. ...
Custom Prospect Database Solutions - Technology Implications
In the third installment of this four-part series on building custom prospect databases, we'll discuss how customized consumer prospect database systems require changes in how we leverage and apply technology to the process of customer acquisition. Specifically, we'll explore where prospect databases are hosted and maintained, how data consolidations work if the house file is integrated in the prospecting solution, and how and by whom the "rental" data are accessed. ...
Canada Post to Launch Look Book
The catalog division of Toronto-based Canada Post is launching the Look Book, a catalog of catalogs from U.S. and Canadian merchants. ...
Inflation 101
Increasing oil prices, upward wage pressures, higher interest rates, the rising yuan the effects of expanding inflation are impossible to avoid. But what...
Claiming Your Inheritance
I believe in giving people the benefit of the doubt. I also believe in facing difficulties as quickly as possible. Both of these beliefs can help you...
Multichannel Challenge: Integrating Core Competencies
Smart multichannel merchants are using all their core competencies across all selling channels including stores, Websites, and catalogs and they're finding...
ACCM 2006: The goods on product development
Most marketers understand that their merchandise is what sets them apart from the competition. But as finding new product becomes increasingly challenging,...
Gaps across the channels
My recent shopping trip to apparel merchant The Gap reinforced just how far we have to go in terms of fully realizing multichannel customer benefits at...
More Than One Way to Hunt Heads
How do you go about finding great people to hire? Maybe you know some, maybe you can get referrals. But these go only so far. ...
How to Check an Invoice
There are several things on each invoice that you should always check to be sure that there are not any errors that could end up costing your company additional expense. ...
Choosing Your Database Technology: Inhouse or Service Bureau?
Many companies have invested large amounts—as much as several million dollars--in marketing database technology. Others have achieved results with relatively modest investments in list management tools. In fact, several recent studies have revealed that most corporations that have undertaken large-scale marketing database initiatives say the programs failed to achieve all the original objectives....
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