Six steps to voice deployment success
Voice-directed work has been proven to significantly boost productivity, accuracy, safety and job satisfaction in distribution centers. But such results are most easily realized when organizations simultaneously plan for the people side of a voice deployment. Here are six steps to start....
Q&A : Lisa LaFave, Vice President, UPS
Lisa LaFave, vice president, UPS, shares her views on how operations and fulfillment personnel can make their supply chains more efficient, advancements in packaging techniques and material handling equipment, and how the healthcare industry can improve its supply chain......
Optimization Can Trim up to 15% of Your Supply Chain Costs
It seems like an uphill battle – constantly looking for ways to control and even reduce costs – but it's a very real one that all businesses must fight on a daily basis. An in-depth review of the supply chain is sure to reveal at least a few inefficiencies that, with proper planning, could be eliminated. Believe it or not, this assessment, and ultimately optimization, of your supply chain could yield significant savings....
Tips on Packaging Your Product
Operations and fulfillment personnel have many issues to consider with respect to packaging. Not only is it important to choose the correct type of container to ship your product in, but also the appropriate materials and package testing are also essential elements in the process to make sure your customers are getting product that is undamaged. ...
Logistics Infrastructure Is Imperative for New Online Businesses
For more than a decade, entrepreneurs have looked to the Web as the ultimate gold mine for starting a new business. While many early e-tailing ventures have gone by the wayside, entrepreneurs remain undaunted. Every day, they are launching new online businesses. And many of those ventures are succeeding....
Two “Can’t Miss” Sessions at NCOF 2008
Nearly 20 years after its beginnings, the 2008 National Conference on Operations & Fulfillment (NCOF) continues to offer attendees a wealth of opportunities to benchmark themselves against competitors, share ideas with colleagues, and find new and exciting ways to improve operations, as well as their bottom lines....
The Ergonomic Effect
Still not convinced of the benefits of ergonomic programs among contact centers? Many studies over the years have demonstrated the positive effects of ergonomics. Some are highly documented. Some are anecdotal. Here’s a few to help you understand the significant impact a proactive approach to ergonomics can have on your organization. ...
Why Zappos.com is A Service Star
If you build a company on the basis of service, you can branch into other areas, says Alfred Lin, chief operating officer/chief financial officer of the $850 million shoes merchant Zappos.com. “So we think of ourselves as a service company that just happens to sell shoes, handbags, and related items.” ...
BlueSky Shutdown: What Happens to AB&C Clients?
BlueSky’s downfall is bad enough for the employees, vendors, and catalog customers. But what about the multichannel clients relying on AB&C Group to take and fulfill orders?...
Surviving seasonal peaks
The holiday order crush—assuming you had one last year—may seem like a long time ago. But holiday 2008 is right around the corner, and seasonal peaks can be destructive to your distribution center without the right survival strategies, says operations expert Sam Flanders....
Forecasting Workloads for Special Events
Does your company’s call volume fluctuate according to seasonal buying, catalog drops, or other special events? If you’re like most catalogers, the answer is yes. And that means your workforce management software needs forecasting capabilities if you aim to have the right number of agents in their chairs at the right times....
System Helps Art of Shaving Manage Growth
While many retailers reported soft sales last year, multichannel merchant The Art of Shaving grew a record-breaking 62% in 2007. The marketer of upscale men’s shaving products credits its success in part to its software, NetSuite’s One System Architecture, which helped it sell via multiple sales channels, including retail, wholesale, and the Internet....
Bill Would Let Merchants Negotiate Credit Card Fees
Catalogers have long wanted relief from the fees charged by credit card issuers. But a bill introduced in Congress last week may not be the best way to get it....
The Importance of Import Safety
Fueled by the media frenzy about the many product safety problems with imports, 2007 was truly ”the year of the recall.” ...
What You Didn’t Know Can Hurt You
When it comes to your supply chain--and more specific--your warehouse operations, you never want to hear the words “I didn’t know.” ...
Forecasting Call Center Workloads
Accurate forecasting is the most important component of workforce management software and call centers are inherently susceptible to the inaccuracies of call volume forecasting. ...
Fear FACTA
This isn't a new law. The Fair and Accurate Credit Transactions Act, or FACTA, was passed by Congress in 2003 in an effort to combat identity theft. It...
GETTING YOUR GOODS ACROSS THE GLOBE
One Day it Happens: Your first international order. You didn't market to that country. You didn't solicit the business. But here it is. And you have to...
IN PRAISE OF PCI
When the Payment Card Industry Data Security Standards were introduced four years ago, they were received with about as much enthusiasm as a root canal....
Building retention with knowledge
Have you cut a postage check recently? Even if you weren't the one to sign off on it, you're probably aware that your company may have spent as much as...
It's NCOF Time Once Again!
In a tough economy with rising costs of doing business everywhere you turn, smart retailers look to their colleagues and industry experts for that nugget of information – that one idea – to help them optimize their operations. ...
Tips on Warehouse Design
If your company is not reviewing every possible way to streamline operations, then you’re one of the few. Most every company is looking to make their supply chain more efficient and what better way to start than warehouse design....
Operations is the Hub of Optimization
Randy Strang, Vice President, UPS Customer Solutions, shares his view on the challenges facing today's operations personnel, the role of third-party logistics providers (3PLs), and other critical topics that affect the supply chain....
Bypassing the Warehouse Keeps Inventory Moving…Even Globally
Inventory is cash on pallets for companies, and if the inventory is not in motion, it is doing the company no good. In a perfect world, inventory is non-existent. If supply and demand are in sync, there is no reason to inventory any product. Alas, that is only in a perfect world....
Cube Optimization Streamlines Package, Pallet Size to Reduce Costs
With a slowing economy and rising transportation costs, today’s operations and fulfillment executives are constantly looking for the most efficient way to transport their deliveries from the manufacturing plant to the end customer. In the past, warehouse personnel would package product without any regards to efficiency or design. ...
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