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Technology ARCHIVE

Omnichannel Choreography Delivers the Perfect Customer Experience  Nov 18, 2014 2:56 PM By Frank Poore

Through “omnichannel choreography,” retailers can orchestrate all the moving pieces of online order fulfillment and deliver the perfect customer experience.

Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage  Nov 13, 2014 2:55 PM By Mike O'Brien

Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.

Amazon Launches Same-Day Pickup in UK  Oct 15, 2014 9:52 AM By Mike O'Brien

Expanding a service it has offered here overseas, Amazon has launched same-day parcel pickup in the UK through its delivery partner Connect Group.

Report: U.S. Same-Day Delivery Sales to Reach $4B by 2018  Oct 14, 2014 9:12 AM By Mike O'Brien

Multichannel Merchant talks to BI Intelligence senior analyst Cooper Smith about why he estimates U.S. same-day delivery sales will pass $4 billion by 2018.

UPS Buys Global Ecommerce Firm i-parcel  Oct 07, 2014 2:02 PM By Mike O'Brien

UPS announced today it has acquired U.S.-based global ecommerce enabler and logistics company i-parcel for an undisclosed sum. The acquisition complements UPS’s international cross-border logistics capabilities from the U.S. and U.K., now extending to more than 100 countries.

MetaPack Acquires ABOL Software Inc.  Sep 26, 2014 4:11 PM By Mike O'Brien

Among other things, the acquisition of ABOL will allow MetaPack to provide its customers with improved visibility into global shipments across carriers and countries. It also offers enhanced delivery intelligence and reporting to better understand delivery challenges like potential delays, so retailers can make adjustments in their supply chain to alleviate issues.

How to Make Your Small Business Perform Like an Omnichannel Powerhouse  Sep 24, 2014 9:04 AM By Amine Khechfe

Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.

Foot Locker Testing Same-Day Delivery in California  Sep 11, 2014 9:24 PM By Mike O'Brien

In a first in the athletic footwear and apparel space, Foot Locker has started a trial of same-day/next-day delivery at five stores in California, with plans to roll it out at its 1,300 locations across the U.S. and Canada

UPS Outlines Plans to Increase Holiday Capacity  Sep 05, 2014 7:28 PM By Mike O'Brien

UPS this week detailed plans for ensuring that delivery issues which plagued the 2013 holiday shopping season aren’t a rerun this year

What Ecommerce Retailers Need to Translate in a Global-Local World  Sep 02, 2014 10:56 AM By Ian Henderson

To prepare for the modern customer journey, ecommerce retailers need to localize the website, customer communications and the mobile experience.






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