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TechnologyDec 04, 2014 3:25 PM By Curt Barry
There are many systems possibilities for direct to customer businesses. The choices include ecommerce platforms with order management (OMS) functionality; standalone OMS; “best of breed” integrations with OMS, customer care or CRM front ends and a warehouse management system (WMS) for fulfillment; or ERP systems. How do you determine which is the best fit for your direct business?
TechnologyNov 18, 2014 2:56 PM By Frank Poore
Through “omnichannel choreography,” retailers can orchestrate all the moving pieces of online order fulfillment and deliver the perfect customer experience.
TechnologyNov 13, 2014 2:55 PM By Mike O'Brien
Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.
TechnologyOct 15, 2014 9:52 AM By Mike O'Brien
Expanding a service it has offered here overseas, Amazon has launched same-day parcel pickup in the UK through its delivery partner Connect Group.
TechnologyOct 14, 2014 9:12 AM By Mike O'Brien
Multichannel Merchant talks to BI Intelligence senior analyst Cooper Smith about why he estimates U.S. same-day delivery sales will pass $4 billion by 2018.
TechnologyOct 07, 2014 2:02 PM By Mike O'Brien
UPS announced today it has acquired U.S.-based global ecommerce enabler and logistics company i-parcel for an undisclosed sum. The acquisition complements UPS’s international cross-border logistics capabilities from the U.S. and U.K., now extending to more than 100 countries.
TechnologySep 26, 2014 4:11 PM By Mike O'Brien
Among other things, the acquisition of ABOL will allow MetaPack to provide its customers with improved visibility into global shipments across carriers and countries. It also offers enhanced delivery intelligence and reporting to better understand delivery challenges like potential delays, so retailers can make adjustments in their supply chain to alleviate issues.
TechnologySep 24, 2014 9:04 AM By Amine Khechfe
Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.
TechnologySep 11, 2014 9:24 PM By Mike O'Brien
In a first in the athletic footwear and apparel space, Foot Locker has started a trial of same-day/next-day delivery at five stores in California, with plans to roll it out at its 1,300 locations across the U.S. and Canada
TechnologySep 05, 2014 7:28 PM By Mike O'Brien
UPS this week detailed plans for ensuring that delivery issues which plagued the 2013 holiday shopping season aren’t a rerun this year