 Top 10 Tech Tools for Call Centers
Nov 27, 2007 9:22 AM
Technology has revolutionized the contact center in recent years, and there’s no shortage of must-have systems to choose from. But what’s the equipment centers can’t or shouldn’t live without? ...
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Voice Recognition Technology Hits the Desktop
Nov 27, 2007 9:18 AM, By Vince Weseli
Voice recognition software has long been used to collect customer information for the customer service agent prior to the live connection of the call. But voice recognition software in use on the agent desktop is now showing promise in its ability to lower costs by reducing call handle times and provide a better service experience for the customer and agent. ...
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Making a Budgetary Case For Your Contact Center, Part Two
Nov 27, 2007 9:07 AM, By Kathleen M. Peterson
Multichannel contact centers must be prepared to perform at a high level, which requires funding. But you need the support and buy-in of senior management to make your case to get the funding. ...
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