9 Quick Tips For Being an Employer of Choice

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Does your contact center have what it takes to be the employer of choice in your area? Kathryn Jackson, founder of Ocean City, NJ-based Response Design Corp. lists just some of the must-haves to attract the best contact center candidates:

--Competitive starting salary--at least 25% above retail

--Competitive fringe benefits program including health insurance, 401K, and tuition reimbursement

--Flextime if possible

--Alternative workweeks

--Telecommuting to the extent possible

--Buddy system for new hires

--Well-defined new hire selection criteria and testing

--Strong supervisory development system

--Hours switching with supervisor approval

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