The Contact Center Is Your Customer Service Gateway

Apr 16, 2014 2:14 PM  By

MCM-OUTLOOK-2014-logo-print-300-200Quite possibly, your contact center is your company’s unsung hero.

How are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey, which was fielded from Feb. 10 to March 10 and drew 1,281 respondents.

This digital download looks at the importance of contact center metrics, the growing popularity of live chat and social media, technology upgrades and overhauls, and more.

Click here to download the MCM Outlook 2014 report on contact centers.