9 Quick Tips For Being an Employer of Choice

Does your contact center have what it takes to be the employer of choice in your area? Kathryn Jackson, founder of Ocean City, NJ-based Response Design Corp. lists just some of the must-haves to attract the best contact center candidates:

--Competitive starting salary--at least 25% above retail

--Competitive fringe benefits program including health insurance, 401K, and tuition reimbursement

--Flextime if possible

--Alternative workweeks

--Telecommuting to the extent possible

--Buddy system for new hires

--Well-defined new hire selection criteria and testing

--Strong supervisory development system

--Hours switching with supervisor approval