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Contact CenterMar 04, 2013 4:18 PM By Ken Burke
Meeting consumers’ high expectations can reap substantial rewards: shoppers who use social networks for customer service are three times as likely to recommend a brand after a successful interaction. Here’s how you can deliver fluid, user-driven customer service to boost both sales and loyalty
Contact CenterJan 27, 2013 8:55 AM By MCM staff
Contact CenterJan 16, 2013 12:22 PM By MCM staff
Direct-to-customer merchandise sales are skyrocketing. Whether you sell to consumers or businesses, your direct-to-customer sales will be a crucial part of future growth and strategy. Which is why we are inviting you to attend the only conference exclusively about ecommerce and catalog operations & fulfillment: the 2013 Operations Summit.
Contact CenterDec 22, 2012 12:10 AM By Erin Lynch
Best Buy has removed the email contact from its customer service page. The company says the decision was based on consumer feedback, but others feel like it was based on poor performance.
Contact CenterOct 29, 2012 7:35 PM By Mariann McDonagh
Even as the contact center continually evolves to handle new channels and greater complexity, improving the efficiency and productivity of your customer experience agents doesn
Contact CenterOct 13, 2012 12:41 AM By Kim Silva
The holidays are upon us now, which means you
Contact CenterSep 20, 2012 4:43 PM By Richard H. Levey
The obvious difference between business-to-business and consumer websites is the immediacy of conversion. B-to-b sales cycles are usually much longer, and often incorporate live salespeople and multiple decision makers.
Contact CenterSep 05, 2012 4:32 AM By Kim Brandt
Whether you use outsourced fulfillment or choose to run your fulfillment yourself, keep these three C
Contact CenterAug 02, 2012 1:38 AM By Erin Lynch
So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.
Contact CenterAug 02, 2012 1:16 AM By Erin Lynch
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