Contact CenterDec 22, 2012 12:10 AM By Erin Lynch
Best Buy has removed the email contact from its customer service page. The company says the decision was based on consumer feedback, but others feel like it was based on poor performance.
Contact CenterOct 29, 2012 7:35 PM By Mariann McDonagh
Even as the contact center continually evolves to handle new channels and greater complexity, improving the efficiency and productivity of your customer experience agents doesn
Contact CenterOct 13, 2012 12:41 AM By Kim Silva
The holidays are upon us now, which means you
Contact CenterSep 20, 2012 4:43 PM By Richard H. Levey
The obvious difference between business-to-business and consumer websites is the immediacy of conversion. B-to-b sales cycles are usually much longer, and often incorporate live salespeople and multiple decision makers.
Contact CenterSep 05, 2012 4:32 AM By Kim Brandt
Whether you use outsourced fulfillment or choose to run your fulfillment yourself, keep these three C
Contact CenterAug 02, 2012 1:38 AM By Erin Lynch
So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.
Contact CenterAug 02, 2012 1:16 AM By Erin Lynch
Contact CenterJul 11, 2012 8:14 PM By Wendy Shooster
Brick-and-mortar retailers sell more when they have more staff on the floor to help customers. This also applies in the online environment. Here are five tips to help your customer service boost online sales.
Contact CenterJul 11, 2012 2:27 AM By Lauren Ziskie
This mobile revolution has consumers placing high demands on merchants to evolve their support models so they can resolve their issues on the fly, via their mobile or tablet device, and in between text messages. Here
Contact CenterJun 21, 2012 1:57 AM By Shamez S. Dharamsi
Channel shifting is an old concept which is re-emerging with the advent of new technologies consumers use to interact with brands. Here’s how to optimize your marketing investment.