Eye on OMS Systems

Jun 01, 2010 9:30 PM  By

The hot topic in systems is the July 1 deadline for meeting the requirements of the Payment Card Industry Security Standards Council (PCI-SSC) and its Payment Application Data Security Standard (PA-DSS). But there is still much confusion with this issue.

According to the Data Security Standard, software vendors should have their systems reviewed by an officially certified qualified security assessor (QSA) to assure that the system meets all the required standards. If approved, the vendor may apply — and pay — for posting on the official PCI-DSS systems list.

If a system is hosted outside the merchant’s facilities, it does not need to be PA-DSS-compliant, just PCI-compliant (which involves a similar but separate sort of testing, also by a QSA).

The ultimate goal is having direct merchants meet their PCI-compliance requirements. In theory, if the payment processing system the merchant is using is not officially listed, the merchant can’t be compliant. But in practice, it might pass — so long as the system meets all PCI specifications. In the case of a security breach, though, if there is a nonlisted system involved, the merchant is likely to face heavy fines and, potentially, the loss of its merchant account, i.e., the privilege of accepting credit card payments. (For more on PA-DSS, see “Security standards updates” in the May issue.)

Remember that PCI and PA-DSS standards are a minimum threshold. Smart vendors and merchants will see this whole business not so much as a burden, but as an opportunity to secure their data from thieves both outside and inside the company. That is a worthy goal, with the security standards providing a roadmap to its achievement.

On another note, a caveat regarding systems: Always check two things before signing a vendor’s contract: 1) get positive proof that a “flexible report writer” will really let users produce the reports they need, and 2) be sure that there is adequate documentation for the system version you will be using. Simple enough, but absolutely essential.

As usual, the functional grades and ranks in the accompanying chart are based on the vendors’ own input (with rigid ground rules). This enables you to see where the system providers believe their strengths lie.

BY ERNIE SCHELL (ernie@schell.com) is director of consultancy Marketing Systems Analysis, in Ventnor, NJ.

OMS DIRECTORY

Abison Comprehensive Commerce Suite

www.abison.com

Introduced: 2006 Version: 02/05/07 Company: Abison Contact: Scott A. Karlo, 888-877-3963, info@abison.com Operating system: Windows Database: SQL/MySQL Open database connectivity: any ODBC database E-commerce database: MySQL E-commerce platforms integrated with: MarketLive Third-party manifesting systems: UPS Worldship Auto XML, Shiptec, HarveySoft, Endicia/Dazzle, and any ODBC-compliant manifesting system Credit card processors supported: Paymentech, TransFirst, Authorize.net Sales-tax systems supported: any Accounting packages Integrated with: Eagle by Activant Other modules: purchasing, personalization, BOM, content management Updates: media types can be linked to inventory items, support for customer product reviews on CCS Web, auto-submissions to third-party shopping search sites, site sear with auto-suggest, integrated templates for virtual catalogs, line-item level order verification, and a manager’s dashboard

ASSISTCommerce Suite

www.assistcornerstone.com

Introduced: 1990 Version: 9.2 Company: Assist Cornerstone Contact: Brenda Hansen, 801-617-1102, bhansen@assistcornerstone.com Operating system: IBM OS/i5 Database: DB2 Open database connectivity: any ODBC database E-commerce database: PostGreSQL, MySQL, Oracle E-commerce platforms integrated with: Websphere Third-party manifesting systems: Varsity (all carriers) Credit-card processors supported: Chase Paymentech, Datawire (First Data), Verisign, USA e-Pay Sales-tax systems supported: Vertex Other modules: G/L, A/P, A/R, encryption (for PA-DSS compliance)

ActiveSeries

www.mnp-media.com

Introduced: 1996 Version: 4 Company: MNP Media Contact: Pierre D’Arbost, 302-798-0700, info@mnp-media.com Operating system: Microsoft Database:SLQ/Server Open database connectivity: any ODBC database E-commerce database: Commerce Server and a .net open source platform (WebActive) E-commerce platforms integrated with: Hybris, Magento, Commerce Server, Shop Creator plus 20 other types Third-party manifesting systems: Metapak, Endicia Credit-card processors supported: Commidea, Paymentech (U.S.), Secpay, Shift 4 for tokenization via Paymentech Sales-tax systems supported: Avalara Accounting packages Integrated with: Sage, Pegasus, Platinum Other modules: PSM Active (global purchase supply management), WMS Active (dedicated direct WMS system), Data Analyser (data mining tool), WebActive (e-commerce platform). MNP has nearly 90 users in the U.K.; first U.S. site to go live in the third quarter

Avexxis

www.avexxis.com

Introduced: 1995 Version: 7.6 Company: Avexxis Corp. Contact: John Fink, 860-676-9006 x810, john.fink@avexxis.com Operating system: Windows, Unix, Linux Database: UniVerse Open database connectivity: SLQ/Server E-commerce database: ae2 (American Eagle) E-commerce platforms integrated with: Yahoo, aspdotnetstorefront, Able-commerce Third-party manifesting systems: ClipperShip, Aristo, UPS, FedEx, USPS Credit-card processors supported: Paymentech, Global, Elavon, First Data Sales-tax systems supported: Taxware Accounting packages Integrated with: Great Plains, Macola, Solomon Other modules: accounting Updates: total Web store integration, interactive reporting technology allowing data drill-down within all reports, and enhanced CRM functionality leveraging a singular view of multichannel customer activity and communication

Celerant Command Retail

www.celerant.com

Introduced: 1999 Version: 6.1.3 Company: Celerant Technology Group Contact: Michele Salerno, 718-605-7733 x141, msalerno@celerant.com Operating system: Any Database: SQL, Interbase Open database connectivity: any ODBC database E-commerce database: ColdFusion E-commerce platforms integrated with: NA Third-party manifesting systems: NA Credit card processors supported: Paymentech, PC Charge, most others Sales-tax systems supported: Avalara Accounting packages integrated with: QuickBooks, MAS 90/200, Great Plains Updates: Google and PayPal integration, abandoned-shopping-cart tracking, and a full customer management module

Next Page: CIO Direct

CIO Direct

www.ciotech.com

Introduced: 2005 Version: A20100301 Company: CIO Technologies Contact: Gunnar Fredlund, 805-898-2444, gunnarf@ciotech.com Operating system: Windows/MPE Database: MySQL, Image Open database connectivity: MySQL E-commerce database: NA E-commerce platforms integrated with: Ultracart, 1ShoppingCart, Yahoo, Informercial.TV, Zen Cart Third-party manifesting systems: integrated high-volume manifest for USPS with presorting, UPS WorldShip, FedEx SmartPost, Galaxy, UPS Mail Innovations Credit-card processors supported: Authorize.net, IC Verify, Transfirst, USAEAY, NetBilling Sales-tax systems supported: U.S. and Canadian Accounting packages integrated with: Peachtree, QuickBooks Other modules: Cross-docking, assembly, limited edition tracking, continuity, installment plans, drop-shipping, consignment inventory, container receiving Updates: new version of customer service to handle multiple campaigns, simplify daily processing, implement more payment processing alternatives, a new report database (MySQL), and multichannel commerce enhancements

CMS, Commerce Management System

www.newhavensoftware.com

Introduced: 2006 Version: 7.0 Company: Newhaven Software Contact: Tom Danner, 425-861-7120 x111, tedanner@newhavensoftware.com Operating system: Windows Database: Sybase iAnywhere SQL Open database connectivity: any ODBC database E-commerce database: a proprietary application developed with LAMP (Linux, Apache, MySQL, Perl) E-commerce platforms integrated with: Yahoo Store, 1ShoppingCart, Miva, etc. plus XML Third-party manifesting systems: Endicia.com, FedEx Ship Manager, UPS WorldShip, HaveySoft, ShipRush Credit-card processors supported: Transfirst (ePay), Authorize.net, MPS (Mercury Payment Systems) Sales-tax systems supported: Exactor Accounting packages integrated with: QuickBooks Pro, Peachtree (in dev.) Other modules: address validation, automated data imports, purchasing, product fulfillment staging, POS Updates: PA-DSS certification, percent discounts at line-item level, sale pricing/scheduled discounts, best-way shipping, order status uploads from CMS to your Website, enhanced catalog request processing, UPS Worldship XML integration, over 30 new and enhanced reports, and improved support for Yahoo stores, others

CORESense On-Demand Retail Management Software

www.coresense.com

Introduced: 2000 Version: 5.15 Company: CORESense Contact: Chris Martin, 518-306-3043 x 3974, cmartin@coresense.com Operating system: Linux Database: MySQL Open database connectivity: NA E-commerce database: MySQL E-commerce platforms integrated with: NA Third-party manifesting systems: Endicia, HarveySoft, WindowBook, any Credit-card processors supported: Authorize.net, PPI Sales-tax systems supported: bundled tax rules Accounting packages integrated with: QuickBooks, Intaact, MAS Other modules: affiliate marketing, multichannel support, supply chain management, product catalog/digital asset management, complex product configurator, pricing/promotions management, Ebay auction management, phone order management, loyalty programs, gift certificates, customer-based pricing, house accounts, EDI, order life-cycle automation, Amazon seller integration, comparison shopping engines, and search engine optimization Updates: enhanced e-commerce Website building and management, role-based access control, customizable location and merchandise hierarchies, customer loyalty programs, in-house accounts, and tax-exempt customers

CWDirect

www.micros-retail.com

Introduced: 1994 Version: 13.0 Company: MICROS-Retail (formerly CommercialWare) Contact: Chris Sarne, 508-655-7500, info@micros-retail.com Operating system: OS400 Database: DB2 Open database connectivity: NA E-commerce database: MICROS-Retail eOne E-commerce platforms integrated with: Websphere, MICROS-Retail eOne, FRY OCP, ATG, MarketLive, Broadvision, others Third-party manifesting systems: ClipperShip, Agile Ship and ScanCode all standard, plus Pitney Bowes, Aristo, others Credit-card processors supported: Chase Paymentech, FDMS, PayPal through Cardinal Commerce, BillMeLater Sales-tax systems supported: Vertex Accounting packages integrated with: Great Plains, Lawson, JDA, PeopleSoft, Peachtree, Oracle, SAP Other modules: CWCollaborate (drop-shipping), CWLocate (multichannel item locator), CWValueCard (cross-channel gift card solution), CWStore (POS, Inventory Control, CRM), CWData/Analytics Updates: advanced promotion capabilities, enhanced freight methods, additional source code logic, support for additional PA-DSS standards, retail store replenishment enhancements, new integrations for payment authorization and taxation, and further integration with the MICROS-Retail Suite to support cross-channel operations

CWSerenade

www.micros-retail.com

Introduced: 2007 Version: 2.5 Company: MICROS-Retail (formerly CommercialWare) Contact: Chris Sarne, 508-655-7500, info@micros-retail.com Operating system: Windows, AIX, HPUX, Linux, OS400 Database: SQL, DB2, Oracle, Sybase Open database connectivity: NA E-commerce database: MICROS-Retail’s eOne-commerce E-commerce platforms integrated with: Websphere, MICROS-Retail eOne and FRY OCP, ATG, MarketLive, Broadvision, and others Third-party manifesting systems: ClipperShip, Agileship, Malvern Credit card processors supported: Chase Paymentech, BillMeLater Sales tax systems supported: Vertex Accounting packages integrated with: Great Plains, Lawson, JDA, PeopleSoft, Peachtree, Oracle, SAP, QuickBooks Other modules: CWCollaborate (drop-shipping), CWLocate (multichannel item locator), CWValueCard (cross-channel gift card solution), CWStore (POS, Inventory Control, CRM), job scheduling, CWData/Analytics Updates: advanced RF functionality, advanced quotation functionality, customer order history enhancements, rewards program integration, advanced fulfillment options, enhanced e-mail capabilities, support for additional PA-DSS standards, new real-time operational dashboard with drill-down capabilities, enhanced integration for retail merchandise management, and further integration with the MICROS-Retail Suite

Direct 500

www.csiflorida.com

Introduced: 2005 Version: 7.3 Company: AccuPointe Contact: David Brannan, 704-283-0311, david.brannan@accupointe.com Operating system: Windows Database: SQL Open database connectivity: any ODBC database E-commerce database: Microsoft Internet Information Services, ASP.Net E-commerce platforms integrated with: NA Third-party manifesting systems: Starship (integrated), Worldship, ClipperShip Credit-card processors supported: Paymentech, Litle, Sage Payment Solutions, Paypal, Transfirst, all processors supported by PCCharge Sales-tax systems supported: proprietary Accounting packages integrated with: NA Other modules: HR, payroll, manufacturing, contact management, fixed asset accounting, project accounting Updates: add-on module to MAS500, a corporate gift module for both call center and e-store, fundraiser module for managing fundraiser campaigns for nonprofits, and a new fulfillment module to include boxing logic and integration to UPS, FedEx and USPS for actual freight calculations in the call center and e-store shopping cart

Next Page: Directions Fulfillment System

Directions Fulfillment System

www.peppler.com

Introduced: 1984 Version: 11 Company: Peppler & Associates Contact: Patrick Peppler, 847-382-6866, pat@peppler.com Operating system: IBM iSeries, Windows 2003 Server, Apache Database: DB2 Open database connectivity: any ODBC database E-commerce database: Apache/Directions E-commerce platforms integrated with: NA Third-party manifesting systems: HarveySoft, FedEx Server, FedEx Web Services, UPS WorldShip Credit-card processors supported: First Data, Litle, Chase Paymentech, Verisign, Global Payment Systems, Nova, CyberSource Sales-tax systems supported: all states Accounting packages integrated with: Directions Financial Systems integrated, interfaces to MAS90, MAS500, BPICS Other modules: e-mail campaign management, payables, receivables, financial reporting (P&L, balance sheet, journals) Updates: call center order entry is browser-based with integrated address verification

Ecometry Commerce Suite

www.escalateretail.com

Introduced: 1990 Version: 10.0 Company: Escalate Retail Contact: Charlene Smith, 561-454-4233, csmith@escalate.com Operating system: Window, UNIX Database: SQL 2005, Oracle Open database connectivity: any ODBC database E-commerce database: Ecometry offers native real-time integration to its own Java and .NET e-commerce platforms E-commerce platforms integrated with: Blue Martini, ATG, Websphere, MarketLive, Demandware Third-party manifesting systems: NeoPost, ClipperShip, Pitney Bowes, et. al. Credit-card processors supported: Chase Paymentech, Fifth Third Bank, First National Merchant Solutions, First Data, NPC, Litle & Co, Transfirst and RBS Lynk Sales-tax systems supported: Vertex Accounting packages integrated with: Great Plains, Lawson, Oracle, SAP, Multiview, GTS, QuickBooks, PeopleSoft, and others Other modules: CRM, guided selling, assembly, gift registry/wish list, correspondence, installment billing/continuity/standing order, assembly, wireless warehouse, gift cards Updates: m-commerce support (m-commerce rapid launch program), eBillMe interface, user-defined holds, chargeback maintenance and fraud control, enhanced refund management, customization filters, and one-use-only promotion codes

InOrder

www.morsedata.com

Introduced: 2000 Version: 7.4 Company: Morse Data Corp. Contact: Sales Dept., 888-667-7332, sales@morsedata.com Operating system: Windows 2008 Server Database: SQL/Server Open database connectivity: any ODBC database E-commerce database: .NET, ADO/ASP, Java Script E-commerce platforms integrated with: Yahoo Store and proprietary Third-party manifesting systems: Malvern Systems, Pitney Bowes Ascent, Kewill ClipperShip, Endicia, GMS Globalsoft Credit-card processors supported: TransFirst, Paymentech Orbital Gateway (real-time Internet), Authorize.Net, Signio Verisign, IC Verify, Credit Now, Litle, First Data Sales-tax systems supported: CCH ZipSales Tax Data Service Accounting packages integrated with: Great Plains, Peachtree, QuickBooks, Oracle Financials, MAS Other modules: job cost, subscriptions, continuity, personalization, loyalty program, list management, warehouse management, commissions, royalties, purchasing, A/P, A/R Updates: user-defined hierarchies for Website drill-down to products; completely integrated RF handheld terminals for receiving, put away, and picking; inventory cost tracking, PayPal integration, installment billing, kitting, gift certificates, and a MOM conversion tool

Island Pacific Direct

www.islandpacific.com/

Introduced: NA Version: 3.2 Company: Island Pacific Contact: Jim Phillips, 949-476-2212, info@islandpacific.com Operating system: IBM iSeries Database: DB2 Open database connectivity: any ODBC database E-commerce platforms integrated with: Websphere Commerce Suite Credit-card processors supported: Paymentech, FNBO, others Accounting packages integrated with: various

Junction Solutions for Multichannel Retail

www.junctionsolutioins.com

Introduced: 2003 Version: 2009 Company: Junction Solutions Contact: Chris Hafenscher, 314-378-4578, chafenscher@junctionsolutions.com Operating system: Microsoft Dynamics/AX Database: SQL/Server 2008 Open database connectivity: SQL/Server, Oracle, Linux E-commerce database: Junction E-commerce On Demand E-commerce platforms integrated with: MS Commerce Server, MarketLive, Demandware, Venda, ATG, Starship, ProShip, Clippership, ConnectShip Credit-card processors supported: Chase Paymentech, FDMS, Fast Transact, DataCash Sales-tax systems supported: Vertex, CCH Accounting packages integrated with: Dynamics/AX (integrated), Great Plains, Peoplesoft, JDEdwards Other modules: telemarketing, CRM, manufacturing, supply chain management, financials, HR, workflow, role-based menus/dashboards, document management, task recorder, BI/dashboards

MACH3

www.machsoftware.com

Introduced: 2006 Version: 2.5 Company: Data Management Associates Contact: Larry Maher, 800-660-1275, x204, lmaher@machsoftware.com Operating system: MSNT 2003/8, AIX, RedHat LINUX Database: IBM UniVerse 11.2 Open database connectivity: any ODBC database E-commerce database: Faircom C-tree, IBM Redback, Web Services E-commerce platforms integrated with: DminSite, SiteForm, SitesNow, et. al. Third-party manifesting systems: Kewill, Pitney Bowes, NeoPost, Malvern, ClipperShip, WorldShip, Harvey, RateLinx, WindowBox Credit-card processors supported: Skipjack, PC Charge, Paymentech, PPI Sales-tax systems supported: NA Accounting packages integrated with: Great Plains, MAS2000, SBT, QuickBooks Other modules: Web-based query tools, personalization, gift certificates/messages, integrated fax/e-mail, continuity, club membership, manufacturing, CRM Web Access Updates: updated Touch Screen POS, wireless RF warehouse management system, upgraded scan check and manifesting to reflect box count and box inventory, integrated with Skipjack for better PA-DSS and PCI certification and options for user-controlled BI

Magstar Total Retai

www.magstarinc.com

Introduced: 1985 Version: 7x Company: Magstar Contact: Contact Harold Cameron, 877-332-3335, x229, hcameron@magstarinc.com Operating system: Linux Database: APPGEN, SQL Open database connectivity: any ODBC database E-commerce database: any via APIs E-commerce platforms integrated with: Truition, Novator Third-party manifesting systems: NA Credit-card processors supported: SDC, Tender Retail, Monetra, Microtrax Accounting packages integrated with: Lawson, Great Plains, Acc-Pac Updates: integrated SQL Business Intelligence Dashboard, Intelligence Mobile (Wireless) POS, and the TOTAL Warehouse Management Application

Mailware Multi Channel Manager

www.mailware.com

Introduced: 1995 Version: 2010 Company: Core Technologies Contact: Bruce Kowkabany, 866-624-5927, x912, bruce@core-tech.com Operating system: Windows Database: DBISAM, SQL Open database connectivity: any ODBC database E-commerce database: NA E-commerce platforms integrated with: Amazon, eBay, Magento, Volusion, Buy.com, Fulfillment by Amazon (FBA), Yahoo, Monster Commerce, Mailware Web, OSCommerce, others Third-party manifesting systems: UPS Worldship, Endicia Credit-card processors supported: PC Charge, XCharge, PCAuthorize, ICVerify, Authorize.Net, many gateways Accounting packages integrated with: QuickBooks Other modules: multichannel management Updates: enhanced assemblies, and enhanced drop-ship PO creation with ability to edit created Pos. Now supports Amazon, Yahoo, eBay and other e-stores, retrieving orders and uploading new products, product changes and order status using each store’s API or Mailware-supplied developer kits

Mail Order Manager (M.O.M.)

www.dydacomp.com

Introduced: 1986 Version: 7 Company: Dydacomp Contact: Robert Coon, 800-858-3666, x231, rob@dydacomp.com Operating system: Windows Database: VFP/SQL Open database connectivity: any ODBC database E-commerce database: ASP E-commerce platforms integrated with: YahooStore, eBay, Amazon, MIVA, Shopsite, Channel Advisor, StoreFront, SiteLINK Third-party manifesting systems: Harvey CPS, Endicia Credit-card processors supported: Vital, FDC Nashville, Paymentech, Nova, NDC Global Payments, FDC Omaha, Lynk, Concord, First Data Sales-tax systems supported: US, UK, Canada Accounting packages integrated with: QuickBooks, Peachtree, Great Plains, Business Works, Microsoft Small Business accounting Other modules: address correction, third-party e-commerce, third-party marketplaces, SEO, drop-shipping with EDI, advanced reporting, gift cards Updates: now includes detailed data transfer to QuickBooks, mobile access, a pre-anufacturing odule, and an advanced reporting odule

Mail Order Software Plus

www.datamann.com

Introduced: 1980 Version: 18.00 Company: Datamann Contact: Bill Musty, 800-451-4263, x. 312, info@datamann.com Operating system: AIX/UNIX Database: Indexed Vision Open database connectivity: any ODBC database E-commerce database: Emosp (SmallTalk) E-commerce platforms integrated with: Windows-based Third-party manifesting systems: all major systems Credit-card processors supported: Paymentech, Litle, FNMS Sales-tax systems supported: internal Accounting packages integrated with: ABS Updates: enhanced EDI processing, new options for assigning default ship methods to an order, new options for order discounts, and additional modifications required for PA-DSS certification

Natural Order

www.naturalsol.com

Introduced: 1999 Version: 9.4 Company: Natural Solutions Contact: Tyce McIntosh, 317-596-1215, x 204, tmcintosh@naturalsol.com Operating system: Windows or Vista workstations, Windows 2003/2008 Server Database: SQL/Server Open database connectivity: any ODBC database E-commerce database: Microsoft Windows Server 2003/2008 E-commerce platforms integrated with: CommerceV.3 Third-party manifesting systems: Kewill, Neopost, Harveysoft, Pitney Bowes, ClipperShip, UPS/FedEx/DHL Credit-card processors supported: Paymentech, Auric, Transfirst, et. al. Sales-tax systems supported: Avalara Accounting packages integrated with: Macola Other modules: financials, manufacturing Updates: improved product and address searches; customer service and oder entry enhancements; inventory additions; personalization module; modules for Midco Call Center interface and additional CommerceV3 interfaces

Omnica MCR for Microsoft Dynamics AX

www.omnica.co.uk

Introduced: 2008 Version: 5.1.9 Company: Omnica Contact: April Merrill, 877-761-9990, info@prosourcedev.com Operating system: Windows Database: SQL/Server Open database connectivity: any ODBC database E-commerce database: ASP.NET E-commerce platforms integrated with: Classic ASP, PHP Third-party manifesting systems: Kewill Credit-card processors supported: SagePay, Paymentech Sales-tax systems supported: CCH Accounting packages integrated with: SAP Other modules: manufacturing, supply chain management, accounting, HR management, online supplier collaboration, mobile applications

OMX

www.ordermotion.com

Introduced: 2008 Version: 2.0 Company: OrderMotion Contact: Marty Fahey, 877-775-3900, marty@ordermotion.com Operating system: Windows Advanced Server 2003 (hosted) Database: SQL/Server 2005 Open database connectivity: NA E-commerce database: NA E-commerce platforms integrated with: Magento, Yahoo!, Amazon, Proprietary, Modular Merchant Sales-tax systems supported: StoreFront, Demandware, MarketLive, OSCommerce, etc. Third-party manifesting systems: UPS, FedEx, USPS Credit card processors supported: Litle, MerchantWarehouse, Orbital (Paymentech), CyberSource, Authorize.net, VeriSign, USA ePay, Verifi, etc. Accounting packages integrated with: QuickBooks, Great Plains, Epicor MAS90, Oracle, et. al. Other modules: e-mail and DM campaign management, continuity analytics, order source analysis Updates: an ad-hoc reporting system with subscription capabilities, a media analysis module, personalization engine, expanded analytics for continuity management, customer self-service of continuity programs, bad debt workflow tools for collections, 20-plus new APIs for data access, an automation engine to manage and schedule timing of data in and out, upgraded hardware infrastructure and fulfillment order processing

OpenMCR

www.openmcr.com

Introduced: 2009 Version: 3.5 Company: OpenMCR Contact: Mike Elder, 303-886-3129, mike@openmcr.com Operating system: Windows, Linux, or hosted option Database: Oracle Open database connectivity: any ODBC database E-commerce database: Compiere E-commerce platforms integrated with: NA Third-party manifesting systems: any (negotiating with ProShip as default) Credit-card processors supported: multiple Sales-tax systems supported: proprietary, or Vertex, Taxware Accounting packages integrated with: NA Other modules: full ERP, manufacturing, purchasing, project accounting Updates: new “open source” system (programmable/customizable) by users, built on Compiere Professional, featuring automated upgrade technology, multilanguage support, workflow management, role-based security (at field level), online help and audit controls, and a services-oriented architecture

Next Page: Order Power!

Order Power!

www.csiflorida.com

Introduced: 1995 Version: 4.2 Company: Computer Solutions Contact: Ernie Smith, 305-558-7000, Ernie_Smith@CSIFlorida.com Operating system: OS/400 Database: DB2 Open database connectivity: any ODBC database E-commerce database: Apache E-commerce platforms integrated with: any Third-party manifesting systems: ClipperShip, Logistics Pro, Worldship Credit-card processors supported: Paymentech, Transfirst, PC-Charge, PayPal Sales-tax systems supported: Independent Systems Accounting packages integrated with: J.D. Edwards, MAS500 Other modules: G/L, A/P, A/R, work orders, activity tracking Updates: enhanced warehousing, boxing logic, Web store, and PayPal integration

Response

www.colinear.com

Introduced: 1999 Version: 10.1 Company: CoLinear Systems Contact: Val Sanders, 800-265-4632, x102, sales@colinear.com Operating system: Windows 7/Vista/XP Database:MS/SQL Open database connectivity: MS/SQL, Oracle E-commerce database: CommerceV3 E-commerce platforms integrated with: Apache, IIS, Commerce Server, et. al. Channel Manager XML Web-services engine configurable for most shopping carts (YahooStores, Magento, Volusion, ASPDotNetStoreFront, Miva, X-Cart, MMLive, etc.) Third-party manifesting systems: Any ODBC-compliant manifest system Credit-card processors supported: Chase Paymentech, Litle, TransFirst, Nabanco, Orbital, Authorize.net, etc. Sales-tax systems supported: Avalara, Vertex, Taxware, DPI (for reporting/remittance) Accounting packages integrated with: Peachtree, Great Plains, QuickBooks, MAS 500, Macola, Accpac, et. al. Other modules: telephony/PBX interface/reverse phone lookup, outbound telemarketing/lLead management, assembly, CASS addressing; advanced item personalization, Web-based customer self-service, Amazon and Yahoo Stores integration, Magento integration, continuity, others Updates: channel manager for multiple third-party Websites, continuity and outbound sales enhancements, b-to-b contact management, product workflow/staging, Web services for gift cards

Sterling Selling and Fulfillment Suite

www.sterlingcommerce.com

Introduced: 1998 Version: 9.0 Company: Sterling Commerce Contact: Malathi Malla, 650-377-4585, Malathi_Malla@stercomm.com Operating system/Database: Apache/Tomcat/Linux talking to Oracle database and IIS/BEA WebLogic/Windows talking to MS SQLServer database (configurations with IBM WebSphere, Sun Solaris, IBM AIX, HP-UX, and DB2 are also supported) Open database connectivity: any ODBC database E-commerce database: Tomcat, BEA, Solaris E-commerce platforms integrated with: NA Third-party manifesting systems: Pier Bridge Credit-card processors supported: via Gateway Sales-tax systems supported: third party Accounting packages integrated with: SAP, Oracle, JDE, Lawson. Sterling Selling and Fulfillment Suite allows companies to create a consistent, unified buying experience across all channels: Web, store, call center, and field sales Updates: broadened e-commerce capabilities for the store and call center channels to enable companies to order from anywhere, fulfill from anywhere

Stone Edge Order Manager

www.stoneedge.com

Introduced: 2000 Version: 5.912 Company: Stone Edge Technologies Contact: Barney Stone, 610-994-3699, x111, barney@stoneedge.com Operating system: Windows Database: MS Access, SQL/Server Open database connectivity: any ODBC database E-commerce database: NA E-commerce platforms integrated with: Integrates with more than three dozen shopping carts and sales channels, plus has an API for generic XML interfaces Third-party manifesting systems: any ODBC-compliant system Credit-card processors supported: Authorize.net, CyberSource, ECHO Inc., Jet Pay, LinkPoint, Payflow Pro, PC Charge, ProTX, QuickBooks Merchant Services, SkipJack, USAePay, Yahoo/First Data (for Yahoo merchants) Sales-tax systems supported: Avatax Accounting packages integrated with: QuickBooks Other modules: multichannel integration; e-mail merge, notes and task management Updates: include support for Avalara’s sales tax system, Bronto e-mail marketing, advanced custom fields, and new configuration options for performance improvements and usability

TernoVelocity

www.terno.com

Introduced: 1999 Version: 14.0 Company: Terno & Associates Contact: Jeff Moliterno, 330-629-7004, jeff@terno.com Operating system: Windows, UNIX, Linux Database: IBM UniVerse Open database connectivity: ODBC and SQL-compatible databases E-commerce database: IIS, CommerceServer, Open Source, SQL, XML E-commerce platforms integrated with: IIS, CommerceServer, LAMP (Linux, Apache, MySQL, Perl), Redback Middleware interfaces to any Third-party manifesting systems: ClipperShip, UPS Worldship, FedEx Powership, Harvey Software, Malvern, Aristo, StarShip, SPSS, any ODBC compliant Credit-card processors supported: Chase Paymentech, ICVerify, CMS FirstData Sales-tax systems supported: U.S. and Canada Accounting packages integrated with: NA Other modules: pick/pack productivity, bill of materials Updates: real-time Web interface has been enhanced, along with improvements in retail/POS functionality for a more integrated approach to viewing real-time data in stores

Next Page: VuePoint

VuePoint

www.onevue.com

Introduced: 2007 Version: 2.2 Company: OneVue Contact: Rod Anderson, 440-394-9422, x705, sales@onevue.com Operating system: Win32 Database: Progress Open database connectivity: any ODBC database E-commerce database: OpenEdge E-commerce platforms integrated with: NA Third-party manifesting systems: NA Credit-card processors supported: most via Shift4 Sales-tax systems supported: proprietary Accounting packages integrated with: QuickBooks, plan for MAS90 Updates: now certified with Shift4′s 4Go (and i4Go) tokenization so it no longer ever touches credit card data

staff installs/user base pa-dss prices e-commerce functionality modular rankings
SOFTWARE Total staff Programmers Support staff Total supported installs Total installs on current version Number withfewer than 12 users Number with 12-24 users Number with 25-50 users Number with 51-100 users Number with more than 100 users Avg. orders per day Percentage of b-to-b users Percentage of b-to-c users Percentage that sell to both Percentage doing at least 15% retail Percentage that are primarily e-commerce Avg. number IT staff on site Hosted solution Have had compliance assessment Applied for formal PA-DSS listing PA-DSS compliant but not assessed Will have formal com-pliance by what date? Hosted solution, PCI compliance confirmed Software installed less than $15K Software installed $15K-$25K Software installed $26K-$50K Software installed $51K-$100K Software installed $101K-$250K Software installed more than $250K Transaction-based fee pricing Integrated shopping cart Complete e-commerce module Shared database for call center and Web Support for real-time Web order import Display all SKU sizes/colors in OE Fulfillment functionality Support single inventory in multiple warehouses Integrated manifesting Supports non-U.S. addresses Supports multiple currencies Integrated accounting module % of users with few/minor modifications % of users with major modifications Order entry/customer service E-commerce Contact/campaign management Warehouse management Fulfillment Merchandise planning/forecasting Customer database management Marketing database/analytics Retail management/POS
Abison CCS 11 6 2 8 6 6 1 1 500 0% 10% 90% 100% 0% 1-2 O Y Y 2008 2010 10% 54% 36% NA Y Y R Y Y Y Y Y Y N Y 0% 0% A-1-1 A-1-1 B-2-1 B-1-1 B-2-1 D-3-0 A-1-1 A-2-1 C-NA-5
ActiveSeries 27 7 10 89 UK, 1 US 74 12 38 29 8 2 2-3,000 15 80 5 75 95 3 N T NA NA NA NA 0% 0% 0% 25% 60% 15% NA Y Y Y Y Y Y Y Y Y Y N 95 5 A-1-1 A-1-1 B-2-1 A-2-1 A-1-1 A-2-4 B-2-1 A-1-4 E
AssistCommerce Suite 19 7 7 55 3 2 6 38 12 7 2000 25 75 80-90 20 10 2-3 O Y Y Y 4/10 NA 0 0 0 35% 35% 30% NA Y Y Y Y Y Y Y N Y Y Y 60 40 A-1-1 A-1-4 A-1-1 B-2-1 A-1-1 C-2-5 A-2-1 B-2-3 D-3-5
Avexxis 20 15 8 66 21 3 9 17 34 3 500 0 90 10 0 0 1 Y Y N N 7/10 NA AVG NA Y Y Y Y N Y Y N Y N Y 30 70 A-1-1 B-1-5 D-3-5 B-2-1 A-2-1 B-2-4 C-3-3 D-3-5 C-2-4
Celerant Command Retail 75 18 25 270 175 82 39 40 100 14 NA 90 5 5 100 3 2+ O Y Y NA NA NA AVG NA Y Y Y Y Y Y Y Y Y Y Y 40 60 A-2-4 A-1-4 D-3-NA A-1-5 A-1-NA B-2-NA B-2-NA B-2-NA A-1-1
CIO Direct 6 5 0 200P All 80 20 NA 20 60 20 80 50 0 Y N N Y NA Y AVG 50¢-15¢ Y Y Y Y Y Y Y Y Y N N 100 0 A-1-1 A-1-1 C-3-1 A-1-1 A-1-1 C-3-1 B-2-1 B-2-1 E
Commerce Management System 15 3 6 250 250 124 89 25 12 0 70-100 20 70 10 10 30 1 N Y Y NA 4/10 NA 60% 20% 15% 5% N/A Y Y Y Y Y Y Y Y Y N Y 85 15 A-1-1 A-1-2 A-1-1 B-2-3 A-1-1 C-3-5 A-2-2 A-2-3 B-2-3
CORESense 50 12 3 75 70 35 25 5 3 2 600 20 80 20 100 70 0-1 O PCI NA NA NA 3/10 54% 30% 10% 4% 2% 25¢ Y Y Y Y Y Y Y Y Y Y N 60 40 A-1-1 A-1-1 B-2-1- B-2-1 A-1-1 B-2-1 A-1-1 B-2-1 A-2-2
CWDirect 600 115 35 85 70 NA NA NA NA NA NA 5 80 15 60 15 2-5 O Y Y NA 2009 NA 0 0 0 15% 50% 30% 5% Y Y Y Y Y Y Y Y Y Y Y 75 10 A-1-1 A-2-1 C-2-2 B-2-1 A-1-1 C-3-2 A-2-1 A-2-1 A-1-1
CWSerenade 500 115 35 4 4 NA NA NA NA NA NA 0 80 20 50 50 2-3 Y Y Y NA 2009 NA AVG NA Y Y Y Y Y Y Y Y Y Y Y 50 0 A-1-1 A-2-1 C-2-2 B-2-1 A-1-1 C-3-2 A-1-1 A-2-1 A-1-1
Direct500 20 6 4 13 13 NA NA NA NA NA 50-2500 77 23 50 75 40 2 N Y Y NA 2009 NA AVG NA Y Y Y Y Y Y N Y Y Y Y 75 25 A-1-NA A-1-NA B-2-NA A-1-NA A-1-NA A-2-NA B-2-NA A-2-NA C-2-NA
Directions 6 4 4 30 6 15 5 10 50-500 30 70 25 10 50 O N N Y 6/10 6/10 30% 50% 20% NA Y Y Y Y Y Y Y Y Y N Y 10 30 A-1-1 A-1-3 B-2-1 A-2-1 A-1-1 B-2-2 A-1-1 B-2-2 B-2-5
Ecometry Commerce Suite 353 150 115 218 133 6 35 55 67 55 10,000 15 70 15 35 15 1-2 N Y Y NA NA NA AVG NA Y Y Y Y Y Y Y Y Y Y N 40 15 A-1-1 A-1-2 A-1-1 A-2-1 A-2-1 B-2-1 A-1-1 B-2-2 B-2-4
InOrder 24 8 10 36 36 10 10 13 3 0 2,000 25 55 20 65 75 1 N Y N Y 5/10 NA AVG NA Y Y Y Y Y Y Y Y Y Y Y 85 15 A-1-1 A-2-2 B-2-2 A-1-2 A-1-1 A-1-1 A-2-1 B-2-3 A-2-4
Island Pacific Direct 55 14 6 4 2 0 4 0 0 0 NA 25 75 NA 100 NA NA Y Y N Y NA NA AVG O N Y Y Y Y Y Y Y Y Y Y 100 0 A-1-1 B-2-4 A-2-2 A-1-1 A-1-1 A-1-3 B-2-2 B-2-2 A-2-4
Junction Solutions 150 40 10 50 6 1 2 8 21 18 100-40K 20 60 20 80 15 10 O Y Y NA 2009 NA 20% 80% NA Y Y Y Y Y Y Y Y Y Y Y 80 20 A-1-1 A-1-4 A-2-1 B-2-1 A-2-1 B-2-2 A-2-1 B-1-3 A-1-5
MACH3 12 9 5 46 11 6 12 17 5 2 1,500 34 66 73 24 36 0.5 N Y Y NA 5/10 NA 0% 0% 12% 63% 18% 7% NA Y Y Y Y Y Y Y Y Y N Y 80 20 A-1-1 B-2-1 B-2-2 A-1-1 A-1-1 B-2-2 A-1-1 A-2-1 A-2-4
Magstar Total Retail 30 12 12 30 4 3 6 10 8 3 NA NA 70 30 90 5 1-4 N Y N NA 3Q10 NA AVG NA N N Y Y Y Y Y Y Y Y Y 20 10 A-2-1 C-2-4 B-2-2 A-2-2 A-1-2 B-1-1 A-1-3 A-1-4 A-2-1
Mailware 13 2 4 2000+ 200 1,500 400 100 NA NA 500 35 50 15 25 75 1 N N N Y 6/10 NA AVG N Y Y Y Y Y Y Y Y Y Y N 80 20 A-1-1 A-1-4 A-1-2 A-2-2 A-1-1 B-2-4 A-2-1 B-2-2 C-2-4
MOM 58 8 27 3,873 3,412 2,866 581 270 154 2 100 20 60 20 10 40 1 N Y Y NA NA NA AVG N Y Y Y Y Y Y Y Y Y Y N 15 5 A-1-1 A-1-4 A-2-3 B-2-3 A-1-1 B-2-3 A-2-1 B-1-2 B-2-5
MOSP 35 5 6 95 24 15% 30% 25% 20% 10% 500 15 80 5 30 0 0-1 N N N Y 7/10 NA AVG N Y Y Y Y Y Y Y Y Y Y Y 75 25 A-1-1 A-2-3 A-1-1 A-2-1 A-1-1 B-2-1 A-1-1 B-2-1 B-3-4
NaturalOrder 12 5 5 32 28 5 8 13 4 4 3,000 50 20 30 2 5 1 N Y N Y TBD NA 0% 0% 0% 30% 60% 10% NA Y Y Y Y N Y Y Y Y Y Y 90 10 A-1-1 B-2-5 B-2-1 A-2-1 B-2-1 C-2-2 A-1-1 A-1-1 C-3-5
Omnica MCR 12 7 3 3 6 1 0 6 2 1 2,000 33 66 50 66 15 2 Y Y N Y 4/10 NA 15% 85% NA Y Y Y Y Y Y Y Y Y Y Y 80 20 A-1-1 A-1-4 A-2-1 A-1-3 A-1-1 A-2-3 B-2-1 B-2-4 B-2-5
OMX (Order Motion) 20 9 3 250 250 50 50 75 50 25 100-300 2 98 5 10 99 0-2 Y Y Y NA 1Q10 Y AVG RB/TB N N Y Y Y Y N N Y Y N 85 15 A-1-1 A-2-1 A-1-2 B-2-2 A-1-1 A-1-2 A-2-2 B-2-3 B-2-3
OpenMCR 4+ 2 3 0 0 0 0 0 0 0 50-1,000 20A 40A 40A 30A 40A NA O N N Y 4Q10 NA AVG NA Y Y Y Y Y Y Y Y Y Y Y NA NA A-1-NA B-2-NA A-1-NA A-1-NA A-2-NA B-S-NA A-2-NA A-1-NA B-2-NA
OrderPower! 14 10 2 55 45 12 13 13 12 5 2,000 10 25 20 60 0 0 O U N Y 5/10 NA AVG NA Y Y Y Y Y Y Y Y Y N Y 75 25 A-1-NA A-1-NA A-2-NA A-2-NA A-1-NA B-2-NA A-1-NA B-2-NA E
Response 5 2 2 625+ 115 73 23 14 8 0 100-250+ 12 88 40 10 25 1 N Y Y NA 4/10 NA 70% 18% 9% 3% 0 0 NA Y P Y Y Y Y Y Y Y N Y 40 60ST A-1-1 B-1-2 A-1-5 B-2-1 A-2-1 C-2-4 A-1-1 B-2-1 C-2-5
Sterling 2,475 670 NA 175 4 NA NA NA NA NA 1, MM+ 55 45 NA 75 NA NA O N N U 2Q10 Y AVG NA Y Y Y Y Y Y Y Y Y Y Y NA NA A-2-NA A-1-NA D-3-NA A-1-NA A-1-NA E D-3-NA E B-2-NA
Stone Edge Order Manager 19 4 12 1,500 1,000 NA NA NA NA NA 50-500 5 95 NA NA 90 0-1 N N N N 7/10 NA AVG NA ST N Y N N Y N Y N N N 95 5 A-2-1 A-1-1 D-NA-4 C-2-5(E) A-1-4 C-2-5 C-2-4 E B-1-5
TernoVelocity 10 6 4 25 17 5 10 5 4 1 1-K 15 55 30 20 15 0.5-1 N Y Y NA NA NA 17% 33% 33% 17% NA Y Y Y Y Y Y Y Y Y Y Y 60 30 A-1-1 A-1-3 B-2-5 B-2-3 A-2-1 B-2-3 A-1-1 A-1-2 A-2-4
VuePoint 15 4 4 8 8 0 3 3 2 0 4,000 20 80 10 22 60 2 N N N Y 7/10 NA R B E NA Y Y Y Y Y Y Y Y Y N Y 95 5 A-1-5 A-1-1 B-2-5 B-2-5 B-2-5 B-2-5 B-2-5 B-2-5 A-1-5

ABBREVIATIONS

R = Replicated database

X = See system summary

P = Supported through partners

F = Future

UK = Users in the UK

T = Use tokenization

AW = Through APIs and Web services

S = Some

C = Custom

AVG = Average

I* = Requires “Integrator” module

PRT = Partial

L = Local delivery

O (P) = Optional (Preferred)

ST = See Text

ABBREVIATIONS

AW = Through APIs and Web services

C = Can be customized

F = Future

L = Local delivery

P = Supported through partners

PRT = Partial

R = Replicated database

S = Some

ST = See text

RANK

1 = We are a market leader here

2 = We are competitive

3 = Support basic functionality only

% installed base using this

1 = >90%

2 = 75%-89%

3 = 50%-74%

4 = 25%-49%

5 = 25%

KEY: Grade – Rank – % user base

GRADE

A = This is a major strength of our application suite

B = Above average in functionality and feature set

C = We offer and support this in our application suite

D = This is a minor element in our application suite

E = We do not support this in our application suite

Back to the 2010 Order Management Software directory main page

2010 Order Management Software Roundup

Abison Comprehensive Commerce Suite

Introduced: 2006 Version: 02/05/07 Company: www.abison.com
Abison
Contact: Scott A. Karlo, 888-877-3963, info@abison.com
Operating system: Windows Database: SQL/MySQL
Open database connectivity: any ODBC database
E-commerce database: MySQL
E-commerce platforms integrated with: MarketLive
Third-party manifesting systems
: UPS Worldship Auto XML, Shiptec, HarveySoft, Endicia/Dazzle, and any ODBC-compliant manifesting system Credit card processors supported: Paymentech, TransFirst, Authorize.net
Sales-tax systems supported: any
Accounting packages Integrated with: Eagle by
Activant Other modules
: purchasing, personalization, BOM, content management
Updates: media types can be linked to inventory items, support for customer product reviews on CCS Web, auto-submissions to third-party shopping search sites, site sear with auto-suggest, integrated templates for virtual catalogs, line-item level order verification, and a manager’s dashboard

ASSISTCommerce Suite

www.assistcornerstone.com
Introduced: 1990 Version: 9.2 Company: Assist Cornerstone
Contact: Brenda Hansen, 801-617-1102, bhansen@assistcornerstone.com
Operating system: IBM OS/i5 Database: DB2
Open database connectivity: any ODBC database
E-commerce database: PostGreSQL, MySQL, Oracle
E-commerce platforms integrated with: Websphere
Third-party manifesting systems: Varsity (all carriers)
Credit-card processors supported: Chase Paymentech, Datawire (First Data), Verisign, USA e-Pay
Sales-tax systems supported: Vertex Other modules: G/L, A/P, A/R, encryption (for PA-DSS compliance)

ActiveSeries