The more time and energy you invest in planning your holiday shipping and fulfillment strategy, the more effective your brand will be in delivering the type of customer experience that will keep shoppers coming back in 2014. While it’s too late to effectively change your retail agenda through the end of the year, here is a list things you can focus on from now through Christmas.
U.S. based footwear merchant Skechers announced that it is planning a major investment and technology upgrade to its European distribution center in Belgium. These investments will improve performance and prepare the facility for a future expansion.
Which is more important in the eyes of the consumer this holiday: free shipping, delivery tracking, shipping options, or overall shipping costs? The answer, well, all depends on which demographic you are trying to secure but simply a wide variety of shipping options could be the key to offering the best shopping experience to consumers this holiday season.
While merchants have been putting forth most of their efforts into creating a customer-centric approach in the contact center and the warehouse, the top initiative by executives moving forward is to also create a customer-centric supply chain.
Beauty retailer Sephora is expected to open a new 655,800 square foot distribution center in Perryman, MD, just outside of Baltimore by May 2014.
Webgistix announced plans to build a new fulfillment center in Scranton, Pennsylvania and expand its current fulfillment center in Las Vegas, citing a high demand for fulfillment services across the county.
Amazon is once again flexing its fulfillment muscle by announcing plans to add new fulfillment centers throughout the United States in Southern California, Wisconsin and Maryland.
Ingram Micro announced that it has entered into a definitive agreement pursuant to which it will acquire global fulfillment service provider Shipwire. Terms of the deal were not disclosed.
Amazon is expected to hire more than 70,000 full-time seasonal employees across its U.S. fulfillment centers for the holiday season in order to meet the increase in customer demand, a 40% increase over 2012, according to a press release.
Walmart announced it would open to new fulfillment centers dedicated to fill online orders, including one in Texas and one in Pennsylvania.