How to Prepare Your Distribution Center for the Holiday
Is your distribution center ready for holiday 2011? How about your contact center? Are your front end and back end in sync with each other? Even if you think you're ready to roll, you may not be. Multichannel Merchant senior writer Tim Parry caught up with GJM Associates president George Mollo at the NEMOA Fall Conference Sept. 21 in Quincy, MA to talk about holiday preparedness.
PART 1: Mollo shares five tips on getting your distribution center, supply chain and customer service center ready for the 2011 holiday season. His tips? Coordinate your sales forecast with your suppliers; Figure out how much you can spend and buy to expedite delivery; Make sure your distribution center is aware of your item forecast; Let the distribution center know what's hot and what's on backorder; Make sure it's also aware of returns of hot items; Give customers status updates on deliveries.
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