Order Management

A Brief Guide to OMS Mergers and Acquisitions

Coordinating this is a tall order. It is not surprising that software vendors in the OMS field either acquire other related vendors to make it easier to manage and support their solutions, or are acquired by other companies who value some or all of what the acquired company can provide....

How to Reduce the Order Management System Learning Curve

Your project plan to install your new Order Management System (OMS) should have tasks and assignments for developing training materials and standard operating procedures. Here are some ways that your company can shorten the OMS learning curve. ...

What System Integrations Are Critical to OMS Implementation?

Everyone would prefer to have all Order Management System (OMS) functionality in a single system. Learn what system integrations are necessary to successfully implement your OMS. ...

Gain Critical Sign-offs On Order Management System Deliverables

One essential element to good project management is to have critical sign-offs on key deliverables as the order management system project progresses. Learn about examples of this that can help your order management system implementation. ...

How to Implement Your Order Management System On Time and Within Budget

This is the first in a series of articles by Curt Barry, detailing everything you need to know about successfully implementing an order management system....

Best Practices for Returns Processing

Reverse logistics is a crucial and growing part of the supply chain process, but many companies fail to measure their returns process with the same rigor they use for outbound distribution....

Fear FACTA

This isn't a new law. The Fair and Accurate Credit Transactions Act, or FACTA, was passed by Congress in 2003 in an effort to combat identity theft. It...

10 Critical Mistakes in System Selection

10 major mistakes we see companies make in selecting order management systems...

Listen Up

We all know the drill. An order comes in, and the picker has to wade through sheets of labels to know what to pick. It takes time, and he also has to report that it's complete. But there's another way. The worker gets the order through a headset. When he's finished, he says “done.”...

New dogs learn old tricks

One of the most telling examples of how far e-commerce has evolved in the past decade happened this summer at the eTail 2007 conference in Washington....

The Fulfillment Doctor On: Scripted Demos and the OMS

Question: We have been investigating replacing our order management system, and we have had vendors in to demonstrate their systems. While we have spent a lot of time, we don’t ever seem to see the whole system or the particular features that are critical to our business. Answer: Two words: scripted demos. ...

Supply Chains and Customer Service

Customer service and customer satisfaction are not one and the same: The former is the perception of the provider, and the latter is the perception of...

The Software Corner

The director of Ventnor, NJ-based consultancy Marketing Systems Analysis, Ernie Schell takes a quarterly look around the changing software landscape for MULTICHANNEL MERCHANT/OPERATIONS + FULFILLMENT. ...

The Fulfillment Doctor Pays a Visit to…Order Management Systems

Question: Our company installed a new order management system (OMS) lst month. While we spent considerable time educating our users and completing the conversion, I’m concerned that we are learning how to manage our business with the new system too slowly. What should our plan of action be?...

Systems Solutions: 2007 Order Management Software Roundup

Shopping for order management software (OMS) is never fun, but at least we've done much of the legwork for you with our annual roundup. We have four new...

Tips, How-To's, & Best Practices in....

GLOSSARY

When an industry term is on the tip of your tongue, or when you come across jargon that's new to you, the words and definitions you need may well be right here. Go to the order management glossary here.

PRIMER

Whether you're just getting started or you need a refresher, the articles below can help you get back to order management basics.



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