Fear FACTA
Mar 1, 2008 12:00 PM
This isn't a new law. The Fair and Accurate Credit Transactions Act, or FACTA, was passed by Congress in 2003 in an effort to combat identity theft. It...
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Listen Up
Dec 1, 2007 12:00 PM, By KAREN M. KROLL
We all know the drill. An order comes in, and the picker has to wade through sheets of labels to know what to pick. It takes time, and he also has to report that it's complete. But there's another way. The worker gets the order through a headset. When he's finished, he says “done.”...
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When an industry term is on the tip of your tongue, or when you come across jargon that's new to you, the words and definitions you need may well be right here. Click here
Whether you're just getting started or you need a refresher, the articles below can help you get back to basics.
 Payment (processing) in full
Apr 1, 2005 12:00 PM, By Karen M. Kroll
Online jewelry merchant Ice.com's wares include $1,300 diamond pendants, $3,000 engagement rings, and $4,000 pearl necklaces. Not surprisingly the company...
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The Buzz in Call Center Tech
Jun 1, 2004 12:00 PM, Margery Weinstein
Internet protocol (IP) telephony has come into its own during the past 12-18 months. For several years now, smaller catalogers have been able to use the...
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Selecting Order Management Systems
Sep 1, 2004 12:00 PM, By Ernie Schell
There's something about software that turns the sanity switch to in the minds of many otherwise sensible individuals. People who would never presume to...
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Around the World in 80 Ways
Feb 1, 2001 12:00 PM, Rebecca Gibson
Your reps may not be like Phileas Fogg, but they can still explore new customer service territory with maps that guide them through every step of the...
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HOW DOES YOUR CALL CENTER GROW?
Jul 1, 2001 12:00 PM, BY BARRY C. MORGAN
The rows of tomatoes you plant as seedlings in your back yard or the flowers you lay out every spring in geometric patterns to impress your neighbors...
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Order Management
