Mar 1, 2008 12:00 PM
This isn't a new law. The Fair and Accurate Credit Transactions Act, or FACTA, was passed by Congress in 2003 in an effort to combat identity theft. It...
Feb 26, 2008 3:39 PM, By Brian Barry
10 major mistakes we see companies make in selecting order management systems...
Dec 1, 2007 12:00 PM, By KAREN M. KROLL
We all know the drill. An order comes in, and the picker has to wade through sheets of labels to know what to pick. It takes time, and he also has to report that it's complete. But there's another way. The worker gets the order through a headset. When he's finished, he says “done.”...
Sep 1, 2007 12:00 PM, BY KEN MAGILL
One of the most telling examples of how far e-commerce has evolved in the past decade happened this summer at the eTail 2007 conference in Washington....
Aug 1, 2007 1:26 PM, By Curt Barry
Question: We have been investigating replacing our order management system, and we have had vendors in to demonstrate their systems. While we have spent a lot of time, we don’t ever seem to see the whole system or the particular features that are critical to our business.
Answer: Two words: scripted demos.
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Jun 1, 2007 12:00 PM, By Sherry Chiger
Customer service and customer satisfaction are not one and the same: The former is the perception of the provider, and the latter is the perception of...
Apr 18, 2007 10:03 AM, By Ernie Schell
The director of Ventnor, NJ-based consultancy Marketing Systems Analysis, Ernie Schell takes a quarterly look around the changing software landscape for MULTICHANNEL MERCHANT/OPERATIONS + FULFILLMENT. ...
Apr 4, 2007 9:13 AM, By Curt Barry
Question: Our company installed a new order management system (OMS) lst month. While we spent considerable time educating our users and completing the conversion, I’m concerned that we are learning how to manage our business with the new system too slowly. What should our plan of action be?...
Apr 1, 2007 12:00 PM, By Ernie Schell
Shopping for order management software (OMS) is never fun, but at least we've done much of the legwork for you with our annual roundup. We have four new...
Mar 1, 2007 12:00 PM, By William Atkinson
Merchants operating businesses through the mid-1960s were in the habit of receiving two types of payments from customers: cash and checks. From the mid-1960s...
Feb 6, 2007 1:50 PM, By Brett Oliphant
Half of all Websites are vulnerable to database attacks, according to security data collected from 27,000 ScanAlert customers for a recently published report. Forty-five percent of Websites had a serious database vulnerability ...
Nov 22, 2006 12:48 PM, By Curt Barry
Systems selection and implementation is serious business, and no one wants to make an already complex process more difficult or more costly. Over the years, we've determined some principles to follow during an implementation project that will significantly improve the chances of success for all parties concerned. ...
Nov 22, 2006 12:45 PM, By Ross Federgreen
Most merchants need to accept credit cards in one form or another to survive in the current payment environment. Here are some tips to achieve the best merchant service relationship possible. ...
Nov 8, 2006 10:18 AM, By Sam Flanders
You don't always have to spend a lot of money on a new piece of automaton or software to save significantly in your order selection operation. In fact, many costly systems rely on one or more of the very same process changes we'll discuss here. By deploying one or more of these ideas, you can sometimes dramatically increase your labor efficiency (by 50% or more) and do it without any substantial risk or expense....
Oct 1, 2006 12:00 PM, By Kate Vitasek
It is a long-held belief among warehousing professionals that highly automated distribution centers are more challenging to modify in response to changes...
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When an industry term is on the tip of your tongue, or when you come across jargon that's new to you, the words and definitions you need may well be right here. Go to the order management glossary here.
PRIMER
Whether you're just getting started or you need a refresher, the articles below can help you get back to order management basics.
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Order Management
10 Critical Mistakes in System Selection
