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Order Mgmt ARCHIVE

The Contact Center of the Future  Jun 11, 2013 11:09 AM By Erin Lynch

Smartphones, tablets, and social media sites such as Facebook and Twitter not only have transformed the way consumers shop but they have also changed the face of the contact center. It’s no longer a world of customer representatives but now a world of universal agents.

Nathan Focht and Blake Ellis on Marketplace Fairness Act  Jun 11, 2013 8:24 AM By Tim Parry

How would the Marketplace Fairness Act affect small- to medium-size ecommerce merchants? In this video taken June 4, 2013 at IRCE 2013, CommerceV3 founding partners say it will be a burden to those merchants.

Same-day Delivery Means a Focus on Brick-and-Mortar  May 31, 2013 10:48 AM By Erin Lynch

When it comes to getting into the realm of same-day shipping it’s not about building a warehouse in every state or waiting to see what Amazon does. According to Shutl CEO and founder Tom Allason, it’s all about focusing on your brick-and-mortar store.

NetSuite Acquires OrderMotion  May 08, 2013 9:03 AM By Tim Parry

NetSuite Extends Leadership In Order Management (via PR Newswire) Acquisition of OrderMotion Strengthens NetSuite Order Management System, Bringing Leading Solution to Demandware and Magento Customers Download image NetSuite. Where Business is Going. (PRNewsFoto/NetSuite Inc.) SAN MATEO, Calif., May 8, 2013 /PRNewswire/ – NetSuite Inc. ( NYSE: N), the industry’…

Study Finds 40% of Retailers Do Not Have Online Fraud Prevention in Place  Mar 27, 2013 3:46 PM By Erin Lynch

Although a new study by ThreatMatrix had found that 85% of retailers are calling cyber security a high priority within their organizations, 40% of the respondents said they have no online prevention measures in place.

Tell-tale Signs You Need to Rethink Your Fulfillment Center  Mar 27, 2013 11:09 AM By Bill Leber

With U.S. ecommerce sales surpassing the $200 billion mark and projections of continued double-digit growth, it is increasingly important that multichannel retailers develop a process to integrate these channels and manage fulfillment efficiently and effectively. However, many retailers are busy on the front end optimizing their websites and stores.

RibbedTee.com Sees Boost in Sales with New Shipping System  Jan 30, 2013 10:41 AM By Erin Lynch

By revamping shipping options for his customers and technology within the checkout process, CEO and founder of RibbedTee.com, Mike Schwarz, said the t-shirt company saw a jump in sales and conversion rates, including a 31% growth in revenue.

How to Implement a New Order Management System  Jun 05, 2012 12:57 AM By Ernie Schell

Implementing an order management and fulfillment solution is a team effort, which requires solid project management to identify all necessary steps that should be assigned to a timeline along with designations of responsibility.

4 Ways to Turn Your Fulfillment Operations into a Customer Service Function  Feb 17, 2012 11:56 PM By Matt Konkle

From the warehouse shelf, to the pack station, to the shipping dock and ultimately the customer

Is Open-Source OMS Right for Your Operation?  Feb 16, 2012 6:26 AM By Ernie Schell

Most multichannel merchants are familiar with the two domi






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