Operations Summit 2016

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Packaging ARCHIVE

Premium Packaging Enhances the Customer Experience  Jan 11, 2016 11:39 AM By Tim Parry

In these days of fast shipping, customers expect their order to arrive on their front doorstep in a plain brown box with some bubble wrap and a receipt. But by creating a tremendous unboxing experience for the customer, some ecommerce merchants are creating a “wow” factor, which in turn leads to increased customer loyalty.

The ABCs of Preventing Shipping Damage, Part II  Dec 16, 2015 9:42 AM By Will O'Shea

Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.

How To Create an Award-Winning Ecommerce Packaging Experience  Dec 15, 2015 4:48 PM By Liz Harrington

Ho, Ho, Ho!  ‘Tis the season to be jolly as SmartHub Benchmarking compiles lists of naughty and nice retailers in preparation for the 2016 Excellence in Customer Experience Awards at Multichannel Merchant’s Operations Summit, to be held April 12-14 in Cincinnati. Right now, senior analysts are toiling away to tabulate this year’s scores so that finalists […]

The ABCs of Preventing Shipping Damage, Part I  Dec 08, 2015 5:50 PM By Will O'Shea

Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.

Smaller Boxes, Bigger Rewards: How to Survive the Holidays in Ecommerce  Dec 04, 2015 3:38 PM By Ken Chrisman

To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.

Ingram Micro To Acquire Dutch Ecommerce Firm Docdata  Oct 14, 2015 10:31 AM By MCM Staff

Technology-supply chain solutions firm Ingram Micro plans to acquire Docdata, a Dutch provider of order fulfillment, returns logistics and online payment.

Three Ways to Design and Implement Sustainable Packaging  Sep 28, 2015 9:54 AM By Maria Haggerty

Consumers clearly prefer to reward brands that strive for eco-conscious practices. Here are 3 tips to help you develop environmentally-friendly packaging.

The Internet of (Postal) Things Is Coming  Aug 21, 2015 8:24 AM By Mike O'Brien

Based on the Internet of Things, the U.S. Postal Service envisions a network of sensor-based connected devices to enhance services and drive efficiencies.

How to Retain Loyal Customers with Premium Packaging  Jul 08, 2015 1:41 PM By Maria Haggerty

By offering more than the traditional brown box, successful brands can ensure that consumers enjoy the unboxing experience and share it on social media.

Automation Making Ecommerce Order Fulfillment More Efficient  Jul 07, 2015 2:24 PM By Mike O'Brien

To meet increasingly demanding customer expectations, more retailers are automating ecommerce order fulfillment processes. Here’s how it’s being done.






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