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PackagingJan 11, 2016 11:39 AM By Tim Parry
In these days of fast shipping, customers expect their order to arrive on their front doorstep in a plain brown box with some bubble wrap and a receipt. But by creating a tremendous unboxing experience for the customer, some ecommerce merchants are creating a “wow” factor, which in turn leads to increased customer loyalty.
PackagingDec 16, 2015 9:42 AM By Will O'Shea
Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.
PackagingDec 15, 2015 4:48 PM By Liz Harrington
Ho, Ho, Ho! ‘Tis the season to be jolly as SmartHub Benchmarking compiles lists of naughty and nice retailers in preparation for the 2016 Excellence in Customer Experience Awards at Multichannel Merchant’s Operations Summit, to be held April 12-14 in Cincinnati. Right now, senior analysts are toiling away to tabulate this year’s scores so that finalists […]
PackagingDec 08, 2015 5:50 PM By Will O'Shea
Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.
PackagingDec 04, 2015 3:38 PM By Ken Chrisman
To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.
PackagingOct 14, 2015 10:31 AM By MCM Staff
Technology-supply chain solutions firm Ingram Micro plans to acquire Docdata, a Dutch provider of order fulfillment, returns logistics and online payment.
PackagingSep 28, 2015 9:54 AM By Maria Haggerty
Consumers clearly prefer to reward brands that strive for eco-conscious practices. Here are 3 tips to help you develop environmentally-friendly packaging.
PackagingAug 21, 2015 8:24 AM By Mike O'Brien
Based on the Internet of Things, the U.S. Postal Service envisions a network of sensor-based connected devices to enhance services and drive efficiencies.
PackagingJul 08, 2015 1:41 PM By Maria Haggerty
By offering more than the traditional brown box, successful brands can ensure that consumers enjoy the unboxing experience and share it on social media.
PackagingJul 07, 2015 2:24 PM By Mike O'Brien
To meet increasingly demanding customer expectations, more retailers are automating ecommerce order fulfillment processes. Here’s how it’s being done.
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