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PackagingApr 15, 2014 4:26 PM By Tim Parry
Returns, shipping and delivery, fulfillment, contact centers and more are covered in the latest edition of Multichannel Merchant.
PackagingMar 11, 2014 12:52 PM By Amine Khechfe
Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.
PackagingMar 11, 2014 11:05 AM By Erin Lynch
FedEx is in the midst of planning a “massive distribution center” located in Palm Springs, CA which would sort thousands of packages a day and employ approximately 300 workers. The facility would function as a regional distribution center serving the Coachella Valley.
PackagingFeb 10, 2014 1:41 PM By Erin Lynch
While the U.S. Postal Service ended the first quarter of 2014 with a net loss of $354 million, its shipping business increased by 14%. This growth, UPS said, was fueled by an increase in online shopping and Sunday deliveries in limited U.S. markets.
PackagingFeb 03, 2014 2:23 PM By Stephen Bulger
It’s no secret that online shoppers are looking for low-priced items, free shipping or free returns. As a result, merchants are looking for ways to keep costs low while fulfilling orders in ways that don’t break the bank. To help solve the dilemma, here are five simple ways to cut fulfillment costs that don’t involve big hardware or software investments.
PackagingNov 27, 2013 2:16 PM By Erin Lynch
U.S. based footwear merchant Skechers announced that it is planning a major investment and technology upgrade to its European distribution center in Belgium. These investments will improve performance and prepare the facility for a future expansion.
PackagingNov 22, 2013 11:33 AM By Tim Parry
UPS Ground, Air and International, and Air Freight rates within and between the U.S., Canada, and Puerto Rico will increase an average net of 4.9%, UPS announced Nov. 21.
PackagingNov 22, 2013 11:10 AM By Jordy Leiser
In advance of the holidays, StellaService Analysts examined more than 3,200 packages received in order to understand the frequency in which shoppers are receiving damaged packages and which carriers are responsible for the highest percentages of damaged packages. Here are their findings.
PackagingOct 14, 2013 2:31 PM By Tim Parry
Your customer should be able to take one look at the box on his front step and say, “Hooray, my order from (X Merchant) is here” without having to squint at the shipping label to determine the sender. Here’s why a branded box can make all the difference.
PackagingSep 13, 2013 9:54 AM By Erin Lynch
Fulfilling orders is no longer about putting SKUs in a box and shipping products off to the consumer. Merchants are finding that order fulfillment is now a multifaceted operation which includes moving product, creating brand engagement, offering high quality customer service, and creating a lifetime customer. Here are 15 tactics you can use right now on how to delight customers from the warehouse floor up to the box is opened by the consumer.
Posted 2 days ago
Posted 2 days ago