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Operations & Fulfillment ARCHIVE

Amazon Adds Sunday Delivery to 15 More Cities  May 08, 2014 3:28 PM By Tim Parry

In addition to the 15 cities just announced, Amazon and the USPS plan to continue to roll out Sunday delivery to a large portion of the U.S. population this year.

3 Steps to Adjust to Major FedEx Rate Increase  May 05, 2014 4:58 PM By Rob Martinez

Effective January 1, FedEx Ground will apply dimensional weight pricing to all shipments. So what can shippers do? Rob Martinez, DLP, shares his strategies with Multichannel Merchant.

FedEx Ground Will Apply Dimensional Weight Pricing to All Shipments  May 05, 2014 4:52 PM By Tim Parry

Currently, FedEx Ground applies dimensional weight pricing only to packages measuring three cubic feet or greater. This change will align the FedEx Ground dimensional weight pricing with FedEx Express by applying it to all packages.

Overstock.com Launches Supplier Oasis Fulfillment Services  May 05, 2014 4:34 PM By Tim Parry

Overstock.com CEO Patrick M. Byrne made the announcement at the company’s annual partner conference.

How BuyAutoParts.com Negotiates with Carriers  May 05, 2014 4:06 PM By Tim Parry

Shipping costs are one of the largest bottom line expenses for direct-to-customer merchants. But how do you know when you should negotiate with your carrier for better terms and rates? Here’s advice from BuyAutoParts.com president and COO Matt Glauber.

Tale of the Tape: Fast Shipping vs. Free Shipping  May 05, 2014 3:24 PM By Tim Parry

Thanks to Amazon, same-day delivery is getting a lot of attention. But is it what ecommerce consumers really want? Find out in this infographic from eFulfillment Services.

The Ineffectiveness of Live Chat Greetings  May 05, 2014 8:32 AM By Tim Parry

On average, only every 12th greeting leads to a chat. However, there is a lot of room for improvement, as exemplified by some of the business using well-customized greetings.

Innotrac Adds 2nd Chicago-area DTC Fulfillment Center  May 01, 2014 7:58 PM By Tim Parry

Innotrac’s new facility is located in Romeoville, IL, a suburb of Chicago. The multi-client facility is 400,000 square feet in size, and will open early this summer.

Real-Time Inventory Visibility Puts the Omni in Agile Commerce  May 01, 2014 5:25 PM By Ed Stevens

We often talk about how best-in-class ecommerce solutions enable simple and intuitive shopping experiences across multiple touch points. But the truth is that the walls between channels are rapidly dissolving.

Returns Power Panel Weighs In On Best Practices  Apr 30, 2014 9:53 AM By Ellen Shannon

At last week’s Operations Summit in Indianapolis, a panel of operations directors shared their returns management experiences.






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