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MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentDec 22, 2015 12:31 PM By Mike O'Brien
Ecommerce startup Jet.com warned customers it can’t guarantee Christmas delivery for certain items not flagged as eligible for two-day delivery.
Operations & FulfillmentDec 22, 2015 12:28 PM By Mike O'Brien
Amazon is reportedly in talks to lease 20 Boeing cargo jets, and flying out of an old DHL facility in Ohio, as talk of its air transport plans grows.
Operations & FulfillmentDec 21, 2015 5:41 PM By Mike O'Brien
Here is a listing of holiday order cutoffs and Christmas fulfillment promises from 20 retailers. Santa, elves and all other North Pole personnel take note.
Operations & FulfillmentDec 18, 2015 3:13 PM By MCM Staff
A little Star Wars’d out lately? With “Star Wars: Episode VII” (AKA “Star Wars: The Force Awakens”) having its much hyped and anticipated opening today, everybody is trying to get in on the action. And this also means Multichannel Merchant’s inbox has been flooded this week with all sorts of Star Wars stats and pitches.
Operations & FulfillmentDec 18, 2015 2:54 PM By Mike O'Brien
Luring last-minute shoppers and merchants, Shopify and UberRUSH are offering free same-day delivery until Dec. 24 in New York, Chicago and San Francisco.
Operations & FulfillmentDec 17, 2015 4:45 PM By Mike O'Brien
UPS’s on-time performance fell from Dec. 6-12 compared to 2014, and FedEx and UPS rose slightly according to ShipMatrix, as holiday ecommerce volume flowed.
Operations & FulfillmentDec 16, 2015 3:16 PM By Karthik Marudur
If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.
Operations & FulfillmentDec 16, 2015 11:17 AM By Susan Ganeshan
Today’s retail marketplace is more customer-centric than ever, with fierce competition to stand out among an abundance of options consumers have to do business with.
Operations & FulfillmentDec 16, 2015 9:42 AM By Will O'Shea
Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.
Operations & FulfillmentDec 15, 2015 4:48 PM By Liz Harrington
Ho, Ho, Ho! ‘Tis the season to be jolly as SmartHub Benchmarking compiles lists of naughty and nice retailers in preparation for the 2016 Excellence in Customer Experience Awards at Multichannel Merchant’s Operations Summit, to be held April 12-14 in Cincinnati. Right now, senior analysts are toiling away to tabulate this year’s scores so that finalists […]