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MCM Outlook: 2013 Report: Operations & Fulfillment
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Operations & Fulfillment ARCHIVE

FedEx Net Income Up 14%  Dec 18, 2013 1:03 PM By Erin Lynch

FedEx released its second quarter financials on Dec. 18, which showed a net income of $500 million, up 14% from last year’s $438 million.

Get a Glimpse into the Biggest Shipping Day of the Year at UPS  Dec 17, 2013 11:59 AM By Erin Lynch

Monday marked the biggest shipping day of the year for UPS as they geared up and shipped out 34 million packages. So how exactly does UPS handle this organized chaos? Take a look at this video to get a firsthand look inside the busy shipping day of the year.

Amazon Recruits RV Camper Community to Fulfill Holiday Orders  Dec 16, 2013 11:49 AM By Erin Lynch

Amazon has turned to an unusual source of seasonal hires to fulfill orders this holiday season: hundreds of workers who call RV campers their homes in Kentucky, Kansas and Nevada.

UPS Kicks Off Peak Week  Dec 16, 2013 11:35 AM By MCM Staff

UPS’s extensive network is designed to provide for timely and safe delivery of customers’ holiday gifts. Customers can ship as late as Monday, Dec. 23, using UPS air services.

Belk Plans Ecommerce Distribution Center Expansion  Dec 13, 2013 1:32 PM By Erin Lynch

Department store retailer Belk, Inc. announced plans to expand its ecommerce distribution and fulfillment center in South Carolina.

Home Depot to Look Into Same-Day Shipping Initiative in 2014  Dec 12, 2013 4:19 PM By Erin Lynch

With the addition of three new distribution centers in California, Atlanta, and Ohio, Home Depot announced plans on Dec. 11 to develop same-day shipping capabilities.

FedEx Ground Building New Distribution Center in South Carolina  Dec 09, 2013 11:59 AM By Erin Lynch

A new $40 million, 254,000-square-foot FedEx Ground distribution center is coming to South Carolina, according to local news outlets. The distribution center is expected to begin operations in 2015.

Contact Centers Were Up to Task This Cyber Weekend  Dec 06, 2013 1:58 PM By Tim Parry

Customer satisfaction is a huge issue for online retailers, especially during the holiday season. In this video interview, StellaService CEO Jordy Leiser talks about his company’s Thanksgiving Weekend findings.

5 Tips on Creating Holiday Ready Customer Service  Dec 06, 2013 9:42 AM By Dennis Casey

With the holiday shopping season in full swing, merchants are looking to boost holiday sales this year. However, business could ultimately suffer if customer service is not up to par. Here are five tips that will lead to not only exceptional customer service across all channels but also a happy customer.

Bad Connection: Limited Live Call Agents Easily Accessible Over Cyber Weekend  Dec 05, 2013 12:55 PM By Erin Lynch

The Cyber Weekend holiday was one for the record books for online merchants. The influx of holiday shoppers also meant and increase in holiday contact center calls. However, according to a recent survey conducted by StellaService, a majority of consumers spent most of their holiday weekend on hold.






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