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MCM Outlook: 2013 Report: Operations & Fulfillment
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Operations & Fulfillment ARCHIVE

Video Puts a Human Face on Customer Service  Dec 20, 2013 2:40 PM By Dr. Melody King

Many online retailers are discovering the role video can play in enhancing their customer service program, while also helping reduce costs in this area. Here are five ways you can incorporate video into your website to strengthen your customer service, and avoid having small issues flare up into major PR and social media nightmares.

How to Maximize Returns Efficiencies and Minimize Cost  Dec 19, 2013 2:14 PM By Erin Lynch

As more and more merchants focus their ecommerce energy into creating a customer-centric organization, one of the best ways to set yourself apart from the competition is through your returns policy. Regardless of why a consumer returns a good, there are ways for merchants to develop an effective and efficient returns process that keeps customers coming back for more.

FedEx Express Christmas Cut-off Date is Dec. 23  Dec 19, 2013 9:20 AM By MCM Staff

Procrastinators, take note—the last day to ship holiday packages via FedEx Express for delivery before Christmas in the United States is Monday, Dec. 23.

FedEx Net Income Up 14%  Dec 18, 2013 1:03 PM By Erin Lynch

FedEx released its second quarter financials on Dec. 18, which showed a net income of $500 million, up 14% from last year’s $438 million.

Get a Glimpse into the Biggest Shipping Day of the Year at UPS  Dec 17, 2013 11:59 AM By Erin Lynch

Monday marked the biggest shipping day of the year for UPS as they geared up and shipped out 34 million packages. So how exactly does UPS handle this organized chaos? Take a look at this video to get a firsthand look inside the busy shipping day of the year.

Amazon Recruits RV Camper Community to Fulfill Holiday Orders  Dec 16, 2013 11:49 AM By Erin Lynch

Amazon has turned to an unusual source of seasonal hires to fulfill orders this holiday season: hundreds of workers who call RV campers their homes in Kentucky, Kansas and Nevada.

UPS Kicks Off Peak Week  Dec 16, 2013 11:35 AM By MCM Staff

UPS’s extensive network is designed to provide for timely and safe delivery of customers’ holiday gifts. Customers can ship as late as Monday, Dec. 23, using UPS air services.

Belk Plans Ecommerce Distribution Center Expansion  Dec 13, 2013 1:32 PM By Erin Lynch

Department store retailer Belk, Inc. announced plans to expand its ecommerce distribution and fulfillment center in South Carolina.

Home Depot to Look Into Same-Day Shipping Initiative in 2014  Dec 12, 2013 4:19 PM By Erin Lynch

With the addition of three new distribution centers in California, Atlanta, and Ohio, Home Depot announced plans on Dec. 11 to develop same-day shipping capabilities.

FedEx Ground Building New Distribution Center in South Carolina  Dec 09, 2013 11:59 AM By Erin Lynch

A new $40 million, 254,000-square-foot FedEx Ground distribution center is coming to South Carolina, according to local news outlets. The distribution center is expected to begin operations in 2015.






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