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MCM OUTLOOK 2015: O+F

Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.

OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Retailers Matching Supply and Demand of Holiday Merchandise  Dec 10, 2015 10:27 AM By MCM Staff

December’s import cargo volume at major container ports will be the same as 2014 as stores bring in the last round of holiday merchandise, the NRF said.

The ABCs of Preventing Shipping Damage, Part I  Dec 08, 2015 5:50 PM By Will O'Shea

Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.

Increased Shipping Costs Continue to Affect Merchants  Dec 08, 2015 3:26 PM By Mike O'Brien

Shipping costs are continuing to rise for ecommerce and direct-to-customer merchants using the major carriers. What are they doing to address the issue?

DSW Launches In-Store Pickup and Ship-to-Store  Dec 08, 2015 2:35 PM By MCM Staff

eBay Enterprise, an omnichannel commerce provider, announced Designer Shoe Warehouse , a footwear and accessory retailer, successfully implemented eBay Enterprise In-Store Pickup and Ship-to Store in 467 stores.

Is Your Customer Service Performance Building Confidence and Loyalty?  Dec 08, 2015 10:59 AM By Curt Barry

What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.

Smaller Boxes, Bigger Rewards: How to Survive the Holidays in Ecommerce  Dec 04, 2015 3:38 PM By Ken Chrisman

To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.

Week in Review: Cyber Weekend Hits On All Cylinders  Dec 04, 2015 1:39 PM By MCM Staff

A blowout Cyber Weekend 2015 topped the news and happenings we were watching this week in ecommerce, marketing and direct-to-customer operations.

Editor’s Notebook: Cyber Weekend BOPIS Went Smoothly… Kinda…  Dec 02, 2015 8:51 AM By Tim Parry

Buy online, pick up in store… Seems pretty easy from the customer point of view, and seems pretty complicated from a retailer’s perspective. And during the holiday season, omnichannel shopping should be nerve-racking for everyone. But truth be told, my BOPIS experience over Cyber Weekend 2015 went pretty well, for the most part. Any glitches […]

3 Steps to Establishing a Profitable Order Fulfillment Process  Nov 30, 2015 11:32 AM By Amitabh Kumar

In a world of constrained resources, companies can no longer rely on a one-size-fits-all approach to order promising and fulfillment.

Tips for Avoiding the Island of Misfit Ecommerce Deliveries  Nov 30, 2015 10:55 AM By Will O'Shea

Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.






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