MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.
FedEx is in the midst of planning a “massive distribution center” located in Palm Springs, CA which would sort thousands of packages a day and employ approximately 300 workers. The facility would function as a regional distribution center serving the Coachella Valley.
Every day, more contact centers are providing more of what consumers need: real, valuable service. And that means more revenue. But that’s still the exception to the rule. Here’s a quick look at what is holding contact centers back, and how they can forge a better way forward.
Bon-Ton announced on March 5 that it has signed a lease for a 743,000 square-foot direct-to-consumer fulfillment center in West Jefferson, Ohio in response to its growing ecommerce operations.
We are just a few weeks away from the 2014 Operations Summit and we have an insane line up of speakers and probably the best series of sessions in the shows history. But if that doesn’t convince you, hopefully these reasons will!
On Bloomberg Television’s “In the Loop,” Prologis chairman and CEO, Hamid Moghadam touched on some of the hottest trends in American distribution including the location of the DCs to the customer and same-day delivery.
When Amazon Prime was introduced in 2005, analysts and consumers alike thought it was a risky, expensive venture, however, Amazon Prime members now comprise nearly 10% of Amazon’s purchases, and spend twice as much as non-Prime members. While Amazon has certainly been giving retailers a lot of heartburn recently, there is a way to fight back and all comes down to same-day delivery.
FedEx announced this week that its subsidiary, FedEx Freight, will increase its shipping rates by 3.9%, effective March 31.
Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn’t end with a sale.
Sean Conlon, the co-founder and CEO of PetBox, got candid with Multichannel Merchant and opened up about his preferences for free shipping, same-day delivery, which merchant is mastering the fulfillment space, and his dreams of playing in the NFL.