O+F OUTLOOK REPORT

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MCM Outlook: 2013 Report: Operations & Fulfillment
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Operations & Fulfillment ARCHIVE

OHL and Birchbox Collaborate for New Fulfillment Center  Apr 22, 2014 9:54 AM By Tim Parry

The new fulfillment center is located in Mount Juliet, TN, and provides a more centralized location and faster transit times for Birchbox customers across the U.S.

MCM Outlook 2014: The State of Operations  Apr 17, 2014 4:42 PM By Tim Parry

How are shippers preparing for Holiday 2014? What systems are they looking to add in the fulfillment center? And do merchants really think Amazon has little effect on their business? These questions and more are answered in Multichannel Merchant’s MCM Outlook 2014 report on Operations & Fulfillment.

The Contact Center Is Your Customer Service Gateway  Apr 16, 2014 2:14 PM By Tim Parry

Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.

Read the April 2014 Operations & Fulfillment Guide  Apr 15, 2014 4:26 PM By Tim Parry

Returns, shipping and delivery, fulfillment, contact centers and more are covered in the latest edition of Multichannel Merchant.

Innotrac Expands Footprint with SoCal Fulfillment Center  Apr 15, 2014 3:05 PM By MCM Staff

The 300,000 sq. ft. Redlands, CA location is Innotrac’s ninth U.S. facility and will open in early May. It is strategically located near major carrier hubs.

4 Tips for Selecting a Fulfillment Partner  Apr 15, 2014 2:46 PM By MCM Staff

The wrong partner can negatively affect your business to its core. But the right partner can take your business to new heights you otherwise would not be able to reach.

Why Your Returns Process Matters  Apr 11, 2014 9:43 AM By Erin Lynch

Like it or not, returns happen; an unsatisfactory returns protocol will affect your bottom line and customer satisfaction. However, the returns headache can be avoided for both the merchant and the consumer, just as long as the right steps are taken. In this executive summary from Multichannel Merchant, you will learn: How to develop a […]

Taking Advantage of Back in Stock Alerts  Apr 08, 2014 5:28 PM By Ross Kramer

Out of stock items can be a real headache for retailers. A back in stock alerts solution can not only save the sale but provide a perfect opportunity to engage with the customer and even generate additional revenue.

Operations Summit Preview: Characteristics of Successful Start-ups  Apr 08, 2014 7:43 AM By Tim Parry

How can you set up your operation for success? Whether you use a third party or manage you own fulfillment operation, this session is a must.

Is the Amazon Effect Overrated?  Apr 08, 2014 7:11 AM By Tim Parry

If Amazon is, indeed, taking over the ecommerce world, then operations and fulfillment professionals are the last to know. Here’s a snapshot of the MCM Outlook 2014 report on operations and fulfillment.






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