MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentJan 27, 2016 5:52 PM By Tobin Moore
While the flood of returned holiday orders cause reverse logistics headaches for retailers, technology has answers to address the problem. Find out how.
Operations & FulfillmentJan 27, 2016 2:26 PM By MCM Staff
Data from a new survey from Temando shows a disconnect between consumer expectations for ecommerce fulfillment and what retailers are actually delivering.
Operations & FulfillmentJan 26, 2016 2:51 PM By Curt Barry
As you consider acquiring new systems – OMS, WMS, etc. – there are 9 factors to look at when comparing software as a service to on-premise approaches.
Operations & FulfillmentJan 24, 2016 10:28 PM By Tim Parry
You know how the cable guy gives you a 4-hour window of when he’s going to come connect your service, and it’s more like a 6- or 8-hour wait time? Well, that might be a big part of the reason consumers are not ready to embrace same-day delivery from the retailers they love. Millennials, especially, […]
Operations & FulfillmentJan 21, 2016 2:52 PM By MCM Staff
After more than 30 years, JCPenney decided to re-enter the appliance business when customer data showed that the vast majority of its shoppers own a home and are frequently searching for major appliance options on jcp.com.
Operations & FulfillmentJan 21, 2016 11:27 AM By Mike O'Brien
The rapid growth in ecommerce has impacted global retail logistics, and merchants are challenged to keep up. See how this plays out across the globe.
Operations & FulfillmentJan 20, 2016 10:21 AM By Kevin Sghia
As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.
Operations & FulfillmentJan 20, 2016 9:37 AM By Mike O'Brien
While order management systems are not a new concept, the technology has been advancing to keep up with the evolving world of omnichannel commerce and rising customer expectations of placing orders how, where and when they want to. So how do you go about identifying the right system for your particular business needs, now and in the future?
Operations & FulfillmentJan 18, 2016 1:26 PM By Mike O'Brien
While the USPS’ new parcel shipping price increases are the first in three years, the move is not expected to drive significant volume or market share away.
Operations & FulfillmentJan 14, 2016 2:29 PM By MCM Staff
Pitney Bowes announced the acquisition of Enroute Systems Corporation, a cloud-based, software-as-a-service transportation management solution provider.
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