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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Reverse Logistics: The Biggest Retail Problem Technology Has Yet To Solve  Jan 27, 2016 5:52 PM By Tobin Moore

While the flood of returned holiday orders cause reverse logistics headaches for retailers, technology has answers to address the problem. Find out how.

U.S. Retailers Not Fully Meeting Consumers’ Ecommerce Fulfillment Demands  Jan 27, 2016 2:26 PM By MCM Staff

Data from a new survey from Temando shows a disconnect between consumer expectations for ecommerce fulfillment and what retailers are actually delivering.

On-Premise vs. Software as a Service in the DC: Nine Factors to Consider  Jan 26, 2016 2:51 PM By Curt Barry

As you consider acquiring new systems – OMS, WMS, etc. – there are 9 factors to look at when comparing software as a service to on-premise approaches.

Same-Day Delivery Should Be About Customer Convenience  Jan 24, 2016 10:28 PM By Tim Parry

You know how the cable guy gives you a 4-hour window of when he’s going to come connect your service, and it’s more like a 6- or 8-hour wait time? Well, that might be a big part of the reason consumers are not ready to embrace same-day delivery from the retailers they love. Millennials, especially, […]

Week in Review: JCPenney is Bringing Back Appliances  Jan 21, 2016 2:52 PM By MCM Staff

After more than 30 years, JCPenney decided to re-enter the appliance business when customer data showed that the vast majority of its shoppers own a home and are frequently searching for major appliance options on jcp.com.

How the Ecommerce Boom Has Affected Global Retail Logistics  Jan 21, 2016 11:27 AM By Mike O'Brien

The rapid growth in ecommerce has impacted global retail logistics, and merchants are challenged to keep up. See how this plays out across the globe.

How are companies integrating social media in the contact center?  Jan 20, 2016 10:21 AM By Kevin Sghia

As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.

The Omnichannel OMS Empowers the Retail Operation of the Future  Jan 20, 2016 9:37 AM By Mike O'Brien

While order management systems are not a new concept, the technology has been advancing to keep up with the evolving world of omnichannel commerce and rising customer expectations of placing orders how, where and when they want to. So how do you go about identifying the right system for your particular business needs, now and in the future?

USPS Rate Increases Not Expected to Materially Impact Volume, Share  Jan 18, 2016 1:26 PM By Mike O'Brien

While the USPS’ new parcel shipping price increases are the first in three years, the move is not expected to drive significant volume or market share away.

Pitney Bowes Acquires Transportation Management Firm Enroute  Jan 14, 2016 2:29 PM By MCM Staff

Pitney Bowes announced the acquisition of Enroute Systems Corporation, a cloud-based, software-as-a-service transportation management solution provider.






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