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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Cyber Weekend Ecommerce Surge Slows Carrier Networks  Dec 14, 2015 4:26 PM By Mike O'Brien

Cyber Weekend, while a boon for retailers, hit UPS’ on-time performance, according to ShipMatrix. UPS says its network is operating as expected, most customers are getting packages on time, and it doesn’t put stock in ShipMatrix data. The company did say it experienced higher-than-expected volumes in some locations.

Week in Review: Will There Be Walmart Pay Evangelists in 2016?  Dec 11, 2015 1:16 PM By MCM Staff

Mobile payments gained more traction this week when Walmart announced Walmart Pay, which is being touted as a first by a major retailer.

Some Would Return Gifts, Shop on Christmas Day, Report Finds  Dec 10, 2015 2:39 PM By MCM Staff

Why wait until December 26? Throw the doors open on Christmas for returns and sales appears to be the message to retailers, particularly from millennials.

Poor Customer Service Affecting Businesses  Dec 10, 2015 1:50 PM By MCM Staff

A new national survey from Corvisa shows consumers are getting fed up with poor customer service and as a result, businesses’ livelihoods are at stake.

Report Identifies Digital Disruption in Global Post and Parcel Industry  Dec 10, 2015 10:46 AM By MCM Staff

Digital disruption is cutting across nearly every aspect of the global post and parcel industry, including the customer experience and last-mile delivery.

Retailers Matching Supply and Demand of Holiday Merchandise  Dec 10, 2015 10:27 AM By MCM Staff

December’s import cargo volume at major container ports will be the same as 2014 as stores bring in the last round of holiday merchandise, the NRF said.

The ABCs of Preventing Shipping Damage, Part I  Dec 08, 2015 5:50 PM By Will O'Shea

Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.

Increased Shipping Costs Continue to Affect Merchants  Dec 08, 2015 3:26 PM By Mike O'Brien

Shipping costs are continuing to rise for ecommerce and direct-to-customer merchants using the major carriers. What are they doing to address the issue?

DSW Launches In-Store Pickup and Ship-to-Store  Dec 08, 2015 2:35 PM By MCM Staff

eBay Enterprise, an omnichannel commerce provider, announced Designer Shoe Warehouse , a footwear and accessory retailer, successfully implemented eBay Enterprise In-Store Pickup and Ship-to Store in 467 stores.

Is Your Customer Service Performance Building Confidence and Loyalty?  Dec 08, 2015 10:59 AM By Curt Barry

What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.






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