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MCM OUTLOOK 2015: O+F

Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.

OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

3 New Year’s Resolutions for Retailers  Jan 10, 2015 9:15 PM By Maria Haggerty

For those retailers looking to grow rapidly in 2015, meeting and exceeding revenue goals should be a deliberate process. Here’s a guide to quickly analyzing and correcting issues related to logistics that can result in an improved operations experience.

Macy’s Inc. Restructuring with Omnichannel in Mind  Jan 08, 2015 4:54 PM By Tim Parry

Actions include a restructuring of merchandising and marketing functions at Macy’s and Bloomingdale’s consistent with the company’s omnichannel approach to retailing, as well as a series of adjustments to its field and store operations to increase productivity and efficiency.

UPS Said to Handle 4 Million Returns By First Week of January, Up 15% from 2013  Jan 08, 2015 9:27 AM By Mike O'Brien

With many consumers large and small finding that not everything Santa brought was exactly what they wanted, UPS said it expects to handle 4 million returns packages by the end of the first week in January, up 15% from 3.5 million in 2013. The company estimated this deluge of reverse logistics hit a peak of 800,000 packages on Jan. 6.

Parcel Delivery Innovations will Fuel Global Eommerce Growth  Jan 07, 2015 10:42 AM By Tim Parry

Fastlane International says that international parcel market are poised for some significant developments in 2015. See what these developments for the global market.

FedEx to Increase Fuel Surcharges Effective Feb. 2  Jan 06, 2015 1:43 PM By Mike O'Brien

As it is losing money from fuel surcharge revenue due to falling oil prices, FedEx plans to increase its fuel surcharge rates on Feb. 2, effectively putting them in line with rates from rival UPS.

USPS Exceeds Holiday Delivery Projections  Jan 06, 2015 1:03 PM By Daniela Forte

The U.S. Postal Service exceeded its holiday delivery projections for 2014. See what steps the USPS took for both retailers and customers.

Automating the Web of Shipping Options  Dec 29, 2014 3:57 PM By Ian Goldman

Shipping cost and speed is reliant upon a number of factors like distance, package weight and size, so determining the fastest, cheapest way to ship an item is not a straightforward task. But there are features that you can look for in your ecommerce platform that simplify the process by doing much, or all, of the work for you.

Step Up Your Returns Experience  Dec 26, 2014 3:05 PM By Tom Fougerousse

Handling returns appropriately will do wonders for your reputation and build trust in the long run, and falling behind can become a customer service nightmare. Here are some suggestions to make your returns experience a positive one for both you and your customers.

USPS Inspector General Says Sunday Delivery Inefficient  Dec 23, 2014 4:43 PM By Mike O'Brien

The USPS OIG said the USPS has been inefficient in handling Sunday deliveries for major customer Amazon, leading to over $350,000 in additional costs.

Google Express Seeing Holiday Gains in Battle with Amazon  Dec 23, 2014 1:48 PM By Mike O'Brien

Google is seeing gains in its Google Express same-day delivery service this holiday season, as it looks to claw back ecommerce search traffic lost to Amazon.com because more consumers are going there for product research.

According to Google, as cited in an article by Bloomberg, Google Express handled 50% more toys in the two weeks after the Thanksgiving holiday, while sales of books rose more than 30%.






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