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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

DSW Launches In-Store Pickup and Ship-to-Store  Dec 08, 2015 2:35 PM By MCM Staff

eBay Enterprise, an omnichannel commerce provider, announced Designer Shoe Warehouse , a footwear and accessory retailer, successfully implemented eBay Enterprise In-Store Pickup and Ship-to Store in 467 stores.

Is Your Customer Service Performance Building Confidence and Loyalty?  Dec 08, 2015 10:59 AM By Curt Barry

What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.

Smaller Boxes, Bigger Rewards: How to Survive the Holidays in Ecommerce  Dec 04, 2015 3:38 PM By Ken Chrisman

To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.

Week in Review: Cyber Weekend Hits On All Cylinders  Dec 04, 2015 1:39 PM By MCM Staff

A blowout Cyber Weekend 2015 topped the news and happenings we were watching this week in ecommerce, marketing and direct-to-customer operations.

Editor’s Notebook: Cyber Weekend BOPIS Went Smoothly… Kinda…  Dec 02, 2015 8:51 AM By Tim Parry

Buy online, pick up in store… Seems pretty easy from the customer point of view, and seems pretty complicated from a retailer’s perspective. And during the holiday season, omnichannel shopping should be nerve-racking for everyone. But truth be told, my BOPIS experience over Cyber Weekend 2015 went pretty well, for the most part. Any glitches […]

3 Steps to Establishing a Profitable Order Fulfillment Process  Nov 30, 2015 11:32 AM By Amitabh Kumar

In a world of constrained resources, companies can no longer rely on a one-size-fits-all approach to order promising and fulfillment.

Tips for Avoiding the Island of Misfit Ecommerce Deliveries  Nov 30, 2015 10:55 AM By Will O'Shea

Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.

Consumers Will Pay for Better Customer Service from Preferred Brands  Nov 25, 2015 10:18 AM By MCM Staff

A new Xerox report reveals that over half of consumers polled in Europe and the U.S. would pay more for better customer care from their preferred brands.

Omnichannel Returns Can Grow Revenue, Enhance Customer Experience  Nov 24, 2015 9:13 AM By MCM Staff

A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.

Dematic to Acquire Reddwerks  Nov 23, 2015 10:50 AM By MCM Staff

Supply chain automation firm Dematic plans to acquire warehouse execution system (WES) provider Reddwerks Corporation.






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