MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentDec 08, 2015 2:35 PM By MCM Staff
eBay Enterprise, an omnichannel commerce provider, announced Designer Shoe Warehouse , a footwear and accessory retailer, successfully implemented eBay Enterprise In-Store Pickup and Ship-to Store in 467 stores.
Operations & FulfillmentDec 08, 2015 10:59 AM By Curt Barry
What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.
Operations & FulfillmentDec 04, 2015 3:38 PM By Ken Chrisman
To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.
Operations & FulfillmentDec 04, 2015 1:39 PM By MCM Staff
A blowout Cyber Weekend 2015 topped the news and happenings we were watching this week in ecommerce, marketing and direct-to-customer operations.
Operations & FulfillmentDec 02, 2015 8:51 AM By Tim Parry
Buy online, pick up in store… Seems pretty easy from the customer point of view, and seems pretty complicated from a retailer’s perspective. And during the holiday season, omnichannel shopping should be nerve-racking for everyone. But truth be told, my BOPIS experience over Cyber Weekend 2015 went pretty well, for the most part. Any glitches […]
Operations & FulfillmentNov 30, 2015 11:32 AM By Amitabh Kumar
In a world of constrained resources, companies can no longer rely on a one-size-fits-all approach to order promising and fulfillment.
Operations & FulfillmentNov 30, 2015 10:55 AM By Will O'Shea
Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.
Operations & FulfillmentNov 25, 2015 10:18 AM By MCM Staff
A new Xerox report reveals that over half of consumers polled in Europe and the U.S. would pay more for better customer care from their preferred brands.
Operations & FulfillmentNov 24, 2015 9:13 AM By MCM Staff
A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.
Operations & FulfillmentNov 23, 2015 10:50 AM By MCM Staff
Supply chain automation firm Dematic plans to acquire warehouse execution system (WES) provider Reddwerks Corporation.
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