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Operations & Fulfillment ARCHIVE

USPS Ends Q1 with $354 Million Loss, Shipping Revenue Up 14%  Feb 10, 2014 1:41 PM By Erin Lynch

While the U.S. Postal Service ended the first quarter of 2014 with a net loss of $354 million, its shipping business increased by 14%. This growth, UPS said, was fueled by an increase in online shopping and Sunday deliveries in limited U.S. markets.

Newegg Takes on Amazon Prime with Premier Offering  Feb 07, 2014 7:34 PM By Tim Parry

Newegg has launched a subscription-based program called Newegg Premier, which offers its 25 million registered customers benefits similar to Amazon.com’s Amazon Prime, according to a post on Newegg’s blog.

How Fairytale Brownies Tackles Big Operational Challenges  Feb 07, 2014 6:48 AM By Tim Parry

Life isn’t a piece of cake for small merchants, even if they sell something as sweet as brownies. David Kravetz talks about some of the ways Fairytale Brownies tackles the operational challenges they face as they compete in the marketplace.

Shipping in 2014: The Year of Instant Gratification  Feb 06, 2014 2:17 PM By Harry Whitehouse

Online retailers are sprinting towards the day when they can offer consumers products anytime, anywhere and as quickly and affordable as possible. In the next few months we will see many big ecommerce players continue to pour funding into delivery projects that will bring instant gratification to the consumer. Here is a look at just some of those projects and tops trends we can expect to see for package shipping in 2014.

Holiday 2013: Lofty Delivery Expectations Taxed Carriers  Feb 05, 2014 4:28 PM By Tim Parry

Ecommerce grew 30% year over year during the 2013 holiday season, but Forrester principal analyst Sucharita Mulpuru doesn’t expect history to repeat itself in 2014. Here’s why lofty delivery expectations taxed the carriers this holiday season.

International Ecommerce to Grow to $50 Billion by 2020  Feb 05, 2014 10:01 AM By Tim Parry

International sales from U.S. ecommerce retailers will jump from $11 billion in 2014 to almost $50 billion by 2020, according to a report by OC&C Strategy Consultants.

Men’s Wearhouse Introduces International Shipping for Online Customers  Feb 05, 2014 9:29 AM By MCM Staff

Men’s Wearhouse extends its reach to existing customers who live outside the United States by offering international shipping.

Walmart Canada Expanding Reach with $500 Million Investment  Feb 05, 2014 8:48 AM By Erin Lynch

Walmart Canada announced that it will invest close to $500 million over the next 12 months in an effort to expand its network and its distribution and ecommerce operations.

Brooks Brothers Michael Moseman Gets Candid on Customer Service  Feb 04, 2014 2:00 PM By Erin Lynch

Michael Moseman, Director, Customer Contact Center at Brooks Brothers, got candid with Multichannel Merchant and discussed how he uses social media on a day-to-day basis, what merchant he thinks is mastering the art of customer service right now, and some other things you may not known about him.

5 Ways to Cut Your Order Fulfillment Costs  Feb 03, 2014 2:23 PM By Stephen Bulger

It’s no secret that online shoppers are looking for low-priced items, free shipping or free returns. As a result, merchants are looking for ways to keep costs low while fulfilling orders in ways that don’t break the bank. To help solve the dilemma, here are five simple ways to cut fulfillment costs that don’t involve big hardware or software investments.






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