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Operations & Fulfillment ARCHIVE

Valentine’s Day Customer Service Wilted for 1-800-Flowers  Feb 19, 2014 11:45 AM By Daniela Forte

While most people would have forgiven delivery people for not being able to make deliveries on uncleared roadways, many 1-800-Flowers customer took to social media to express their displeasure with the brand.

3 Metrics for Reducing Customer Contact Rates  Feb 13, 2014 3:50 PM By Joe Schnaufer

Inefficiencies in customer service offerings cost businesses millions of dollars each year. After reading this article by Joseph Schnaufer from cleverbridge, you will walk away with the tools needed to reduce rates in the contact center.

Newgistics Announces Partnership with ShipStation  Feb 13, 2014 12:46 PM By MCM Staff

Newgistics has announced a partnership with ShipStation, a web-based shipping solution for online merchants.

USPS to End Metro Post Same-day Delivery Program  Feb 12, 2014 11:31 AM By Erin Lynch

The Office of the Inspector General has announced that the United States Postal Service will end its same-day delivery pilot program, Metro Post, throughout the San Francisco area due to insufficient participation.

The Home Depot Opens Same-day Shipping Fulfillment Center  Feb 11, 2014 2:08 PM By Erin Lynch

The Home Depot has opened the first of three new same-day shipping focused direct fulfillment centers in the U.S., adding more than three million square feet to its supply chain.

Your Opinion is Worth $500… or an iPad Air  Feb 11, 2014 6:16 AM By Tim Parry

Multichannel Merchant wants your input for its MCM Outlook 2014 reports. If you give us 5 minutes of your time to take our survey, we’ll give you a chance to win an iPad Air. Already have one? Then you can trade your prize in for a $500 American Express gift card.

Men’s Wearhouse Takes on International Shipping  Feb 10, 2014 4:39 PM By Erin Lynch

In an effort to satisfy more customers and expand the brand’s reach across the globe, Men’s Wearhouse had joined the ranks of many American retailers opening up its ecommerce site for international shipping.

RibbedTee.com Founder Opens Up on Shipping Preferences  Feb 10, 2014 3:08 PM By Erin Lynch

Mike Schwarz, founder of RibbedTee.com, took the time to get candid with Multichannel Merchant about his own personal shopping habits, his shipping preferences, and what merchant he admires right now, and some other things you may not know about him.

USPS Ends Q1 with $354 Million Loss, Shipping Revenue Up 14%  Feb 10, 2014 1:41 PM By Erin Lynch

While the U.S. Postal Service ended the first quarter of 2014 with a net loss of $354 million, its shipping business increased by 14%. This growth, UPS said, was fueled by an increase in online shopping and Sunday deliveries in limited U.S. markets.

Newegg Takes on Amazon Prime with Premier Offering  Feb 07, 2014 7:34 PM By Tim Parry

Newegg has launched a subscription-based program called Newegg Premier, which offers its 25 million registered customers benefits similar to Amazon.com’s Amazon Prime, according to a post on Newegg’s blog.






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