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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

How to Create an Award-Winning Shipping and Delivery Experience  Feb 02, 2016 12:21 PM By Liz Harrington

What makes up an award-winning shipping and delivery experience? Gain key insights from SmartHub survey data and find out who won at Operations Summit 2016.

Were We Right About Omnichannel Fulfillment Trends?  Feb 02, 2016 11:48 AM By Tim Parry

Shoppers not only expect but demand flexibility and freedom to buy at their total convenience. This creates supply chain complexity around synchronizing inventory and orders coming from stores, websites, mobile, catalogs, etc.

How to Target a Zero Fulfillment Error Average  Feb 01, 2016 12:12 PM By Angie Stocklin

In November of 2015, we had a company first – an entire week with one, single error across thousand of orders between two e-tail outlets.

Week in Review: Amazon and PayPal Payments Battle Heats Up  Jan 28, 2016 3:04 PM By MCM Staff

It is probably not a coincidence that Amazon Payments and PayPal both announced record number of users following what’s been the most successful holiday season for mobile commerce.

Reverse Logistics: The Biggest Retail Problem Technology Has Yet To Solve  Jan 27, 2016 5:52 PM By Tobin Moore

While the flood of returned holiday orders cause reverse logistics headaches for retailers, technology has answers to address the problem. Find out how.

U.S. Retailers Not Fully Meeting Consumers’ Ecommerce Fulfillment Demands  Jan 27, 2016 2:26 PM By MCM Staff

Data from a new survey from Temando shows a disconnect between consumer expectations for ecommerce fulfillment and what retailers are actually delivering.

On-Premise vs. Software as a Service in the DC: Nine Factors to Consider  Jan 26, 2016 2:51 PM By Curt Barry

As you consider acquiring new systems – OMS, WMS, etc. – there are 9 factors to look at when comparing software as a service to on-premise approaches.

Same-Day Delivery Should Be About Customer Convenience  Jan 24, 2016 10:28 PM By Tim Parry

You know how the cable guy gives you a 4-hour window of when he’s going to come connect your service, and it’s more like a 6- or 8-hour wait time? Well, that might be a big part of the reason consumers are not ready to embrace same-day delivery from the retailers they love. Millennials, especially, […]

Week in Review: JCPenney is Bringing Back Appliances  Jan 21, 2016 2:52 PM By MCM Staff

After more than 30 years, JCPenney decided to re-enter the appliance business when customer data showed that the vast majority of its shoppers own a home and are frequently searching for major appliance options on jcp.com.

How the Ecommerce Boom Has Affected Global Retail Logistics  Jan 21, 2016 11:27 AM By Mike O'Brien

The rapid growth in ecommerce has impacted global retail logistics, and merchants are challenged to keep up. See how this plays out across the globe.






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