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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

FedEx Ground Will Apply Dimensional Weight Pricing to All Shipments  May 05, 2014 4:52 PM By Tim Parry

Currently, FedEx Ground applies dimensional weight pricing only to packages measuring three cubic feet or greater. This change will align the FedEx Ground dimensional weight pricing with FedEx Express by applying it to all packages.

Overstock.com Launches Supplier Oasis Fulfillment Services  May 05, 2014 4:34 PM By Tim Parry

Overstock.com CEO Patrick M. Byrne made the announcement at the company’s annual partner conference.

How BuyAutoParts.com Negotiates with Carriers  May 05, 2014 4:06 PM By Tim Parry

Shipping costs are one of the largest bottom line expenses for direct-to-customer merchants. But how do you know when you should negotiate with your carrier for better terms and rates? Here’s advice from BuyAutoParts.com president and COO Matt Glauber.

Tale of the Tape: Fast Shipping vs. Free Shipping  May 05, 2014 3:24 PM By Tim Parry

Thanks to Amazon, same-day delivery is getting a lot of attention. But is it what ecommerce consumers really want? Find out in this infographic from eFulfillment Services.

The Ineffectiveness of Live Chat Greetings  May 05, 2014 8:32 AM By Tim Parry

On average, only every 12th greeting leads to a chat. However, there is a lot of room for improvement, as exemplified by some of the business using well-customized greetings.

Innotrac Adds 2nd Chicago-area DTC Fulfillment Center  May 01, 2014 7:58 PM By Tim Parry

Innotrac’s new facility is located in Romeoville, IL, a suburb of Chicago. The multi-client facility is 400,000 square feet in size, and will open early this summer.

Real-Time Inventory Visibility Puts the Omni in Agile Commerce  May 01, 2014 5:25 PM By Ed Stevens

We often talk about how best-in-class ecommerce solutions enable simple and intuitive shopping experiences across multiple touch points. But the truth is that the walls between channels are rapidly dissolving.

Returns Power Panel Weighs In On Best Practices  Apr 30, 2014 9:53 AM By Ellen Shannon

At last week’s Operations Summit in Indianapolis, a panel of operations directors shared their returns management experiences.

Check Out Our Operations Summit 2014 Gallery  Apr 29, 2014 5:05 PM By Daniela Forte

Missed Operations Summit 2014 last week? Don’t worry, we have you covered! Take a look back at our staff photos that we promise will make you want to join us next year!

Amazon Prime Pantry Adds to Delivery Disruption  Apr 29, 2014 11:01 AM By Tim Parry

Is Amazon getting geared up to grapple with grocers? During its first-quarter earnings call, the ecommerce behemoth said it is seeing early success with Prime Pantry, a new delivery service for its Prime members.






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