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MCM OUTLOOK 2015: O+F

Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.

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Operations & Fulfillment ARCHIVE

Week in Review: And the Rate Increases are Rolling In  Oct 16, 2015 2:47 PM By MCM Staff

The major package carriers’ general rate increases for 2016 are rolling in… just in time for the holidays! Here’s a look at what the carriers are doing, plus the news, commentary and events that shaped the direct-to-customer world last week…

UPS Announces 2016 General Rate Increase of 4.9% to 5.2%  Oct 16, 2015 1:37 PM By Rob Martinez

Effective December 28, UPS Ground rates and accessorial charges will increase by an average net 4.9%, and UPS Air and International services and accessorials, including UPS Air Freight rates within and between the U.S., Canada and Puerto Rico, will increase an average net 5.2%.

USPS Raising Shipping Services Rates 9.5% After Holiday Season  Oct 16, 2015 12:13 PM By Tim Parry

The United States Postal Service filed notice with the Postal Regulatory Commission of proposed price changes for its Shipping Services products to take effect next year, following the conclusion of the holiday season. The average Shipping Services price change is 9.5%, which results in an average shipping price of less than $5.50 per shipment across […]

Are You Ready for Holiday Returns Season?  Oct 16, 2015 11:38 AM By Daniela Forte

This infographic by Shorr Packaging Corp, shows how an increase in online shopping means more processing returns for ecommerce retailers.

How Do My DTC Fulfillment Costs Compare?  Oct 15, 2015 4:52 PM By Curt Barry

The most important way to gauge your DTC fulfillment operations: Benchmark against yourself to show relative improvement as the business grows and changes.

Singapore Post Making Mega Moves in the U.S.  Oct 15, 2015 12:27 PM By Tim Parry

A week after it took a majority stake in ecommerce logistics provider Jagged Peak, Singapore Post announced an agreement to acquire TradeGlobal, an omnichannel provider of end-to-end ecommerce services. Here’s what it all means for U.S,-based merchants who are looking to grow their cross-border sales.

5 Things You Need to Know About Cross-Border Shoppers  Oct 15, 2015 11:54 AM By Tim Parry

Pitney Bowes released its 2015 Global Online Shopping Study to gain a better understanding of consumers’ perceptions about cross-border ecommerce shopping. Here are the five things you need to know.

Ingram Micro To Acquire Dutch Ecommerce Firm Docdata  Oct 14, 2015 10:31 AM By MCM Staff

Technology-supply chain solutions firm Ingram Micro plans to acquire Docdata, a Dutch provider of order fulfillment, returns logistics and online payment.

New Report Identifies Omnichannel Fulfillment Leaders, Highlights Gaps  Oct 14, 2015 9:52 AM By Mike O'Brien

Given growing customer expectations, more retailers are investing in new omnichannel capabilities, but room for improvement remains, a new report found.

Why Communication Breakdowns Cramp Omnichannel’s Style  Oct 13, 2015 5:37 PM By MCM Staff

In this video taken at Shop.org 2015, StellaService Co-Founder and CEO Jordy Leiser talks with Multichannel Merchant Managing Editor Tim Parry about some of the in-store communication breakdowns that keep many retailers from offering the perfect omnichannel experience.






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