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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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Operations & Fulfillment ARCHIVE

Metrics that Matter in the Contact Center  Apr 01, 2014 7:39 AM By Tim Parry

The consumer landscape has changed and not only do consumers expect a quick response, but also a thoughtful and informative dialogue. Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey results.

eBay Enterprise Expands Operations in Canada  Apr 01, 2014 6:40 AM By Tim Parry

The new 150,000 square foot facility will support client growth, including The Children’s Place, which recently signed a new multiyear agreement with eBay Enterprise.

J.McLaughlin Selects OrderDynamics  Mar 31, 2014 2:33 PM By MCM Staff

Apparel and accessories seller J.McLaughlin will work with OrderDynamics to expand its omnichannel fulfillment strategy and streamline operations.

Advanced Parcel Negotiations Tips, Tricks and Tactics  Mar 28, 2014 11:42 AM By Daniela Forte

Are you looking to maximize contract negotiations with companies like FedEx, UPS, USPS and other parcel carriers?

Toys R Us Lays Out New Omnichannel Strategy  Mar 27, 2014 9:44 AM By MCM Staff

In order to become what it is calling “a customer-centric business” and to improve the customer experience in-store and online, Toys R Us laid out several initiatives for 2014 that it hopes will improve the company’s operational performance.

Tom Ford Launches Same-day Delivery in NYC  Mar 26, 2014 2:45 PM By Erin Lynch

Designer Tom Ford has just launched a new ecommerce site which offers same-day delivery to New York City area fashionistas.

UPS Opens Expansion of European Air Hub  Mar 25, 2014 12:29 PM By Erin Lynch

UPS announced this week that it has opened a $200 million expansion of its European air hub facility at the Cologne/Bonn Airport in Germany. This facility is one of the largest investments in the shipping titan’s history.

UPS Opens Cross-border Shipping Facility in Mexico  Mar 24, 2014 4:48 PM By Erin Lynch

In an effort to improve cross-border shipping to Mexico, UPS has announced the opening of a new package sorting and delivery facility in Laredo, Texas.

How Small Merchants Meet Operational Challenges  Mar 24, 2014 2:34 PM By Daniela Forte

Whether you’re in the startup phase or ready for the next big push with your ecommerce business, planning for growth is no easy task.

13 iStock Images of Cats in Cardboard Boxes  Mar 24, 2014 12:31 PM By Erin Lynch

While searching around for images relating to “package fill” and “recycled cardboard” we kept getting bombarded with images of cats in cardboard boxes. So, without further ado, here are 13 of the best iStock images of cats in cardboard boxes.






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