The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Six Tips for Training Universal Service Agents  Mar 01, 2007 10:30 PM By MCM staff

Universal service agents perform a wide variety of tasks in today’s contact center: taking inbound order calls, resolving customer service issues, responding to e-mails, engaging in online chat with Web customers.

Keeping Store Staff  Mar 01, 2007 10:30 PM By Tim Parry

In an industry infamous for high turnover rates and seasonal staffing, retailers continually face the challenge of hiring and retaining store employees.

Calling for a Contact Center Review  Mar 01, 2007 10:30 PM By Liz Kislik

Before the visions of sugarplums have danced completely away for another year, be certain to contemplate the performance of your contact center during the holiday season immediately past.

Spotlight on NCOF: The Impact of Sarbanes-Oxley on Fulfillment  Mar 01, 2007 10:30 PM By MCM staff

John Hill, principal of Toledo, OH-based supply chain process improvement firm ESYNC, talks about the impact of Sarbanes-Oxley on fulfillment.

Response Analysis Made Simple  Mar 01, 2007 10:30 PM By Bill Singleton

The pressures of promoting and fulfilling peak-season sales can overwhelm the subtleties of tracking exactly where those sales are coming from. If you have a real-time tracking system or already analyzed your holiday results, you should have a good idea. If you don’t and you didn’t, now is the time to set up your analysis to inform you of what happened and to prepare you for when you’re in the thick of the holidays again.

Tales from the Front  Mar 01, 2007 10:30 PM By MCM staff

Hardly Amazonian service A friend of a Multichannel Merchant staffer placed an order with bookselling behemoth in December. The books she ordered

Give Your DC a Look-see  Mar 01, 2007 10:30 PM By Jeff Kline

Getting your distribution center ready for the next peak season is in some ways a matter of recognizing that what doesn’t kill us makes us stronger. To put it another way, now’s the time to learn from your mistakes and begin to formulate a plan for the next holiday season.

The Way of Life in the DC  Mar 01, 2007 10:30 PM By MCM staff

LifeWay Christian Resources sells Biblical solutions for life, including books and videos, through print catalogs, the Internet, and more than 130 stores

RESOURCE GUIDE: Alternate Payment Systems  Mar 01, 2007 10:30 PM By MCM staff

Merchants operating businesses through the mid-1960s were in the habit of receiving two types of payments from customers: cash and checks. From the mid-1960s

The ABC’s of Press Checks  Mar 01, 2007 10:30 PM By MCM staff

Anyone who’s been disappointed in how his catalog looks as it rolls out of the printing plant on its way to the mail house knows that certain sinking

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