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Operations & Fulfillment ARCHIVE

Culture Clash  Mar 01, 2005 10:30 PM By Margery Weinstein

With nearly 7.8 million Hispanic workers employed in the U.S. not to mention millions more from Asia, Africa, and other overseas locales there’s a good

MORTAL COMBAT  Mar 01, 2005 10:30 PM By MCM staff

Infighting, bad-mouthing, and office politics typically add 40% to 70% to the level of effort required to carry out any given task, reports CLM.

Analyze This  Mar 01, 2005 10:30 PM By Rama Ramaswami

Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement

Weights and Measures  Mar 01, 2005 10:30 PM By MCM staff

A SPEAKER AT A RECENT CONFERENCE described a benchmarking survey that his research firm had sent to leading retailers. At over 75 pages in length, and

India Inc.  Mar 01, 2005 10:30 PM By MCM staff

There’s no rubbing out India’s growing presence in international business. The country’s dominance in business process outsourcing is spreading far beyond

Customer Service  Mar 01, 2005 10:30 PM By Jeff Morris

DR. JON ANTONDirector, Benchmark ResearchCCDQ, Purdue University We all have our own stories of customer service nightmares. Our favorite is the time

Overstock.com Subject of FTC Inquiry  Feb 14, 2005 2:12 AM By John Fischer

Online discounter Overstock.com reported that the Federal Trade Commission has opened an inquiry into the company

FAST COMPANY  Feb 01, 2005 10:30 PM By Thomas G. Dolan

Back in the day, an order entry operator took an order over the phone and laboriously keyed in all the information into a computer. Not any more, thanks

Ship Out With a WMS  Feb 01, 2005 10:30 PM By Rama Ramaswami

There are many imaginative ways to trim shipping costs: negotiating with carriers, taking advantage of low rates by tweaking container sizes and weights,

Weird Science  Feb 01, 2005 10:30 PM By MCM staff

THE STUFF THAT LIFE-SCIENCE and high-tech products manufacturer Sigma-Aldrich sells isn’t glamorous it often ends up in bubbling beakers and test tubes.






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