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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Proactive Service  Apr 01, 2005 10:30 PM By Rama Ramaswami

GONE ARE THE DAYS when running call centers as they were known back then was mostly a matter of policing order entries and making sure agents met productivity

Successful Seasonal Hiring HELP WANTED  Apr 01, 2005 10:30 PM By Penny Reynolds

A mere 275 shopping days until Christmas! While you may have a while before you need to address your holiday cards, the time is approaching rapidly for

Now You See It  Apr 01, 2005 10:30 PM By MCM staff

IF YOU LOOK HARD ENOUGH, you just may catch a glimpse of the next big thing in technology. computing, as it is widely called, is a market that’s slated

The SPIN DOCTORS  Apr 01, 2005 10:30 PM By MCM staff

TODAY’S CONSUMER is beset with uncounted retail choices, many of them unpleasant. For the curmudgeonly shopper, namely me, significant acquisitions are

PC Connection, Red Envelope Warn on Resultss  Mar 31, 2005 4:55 AM By MCM staff

Merrimack, NH-based computer reseller PC Connection (Nasdaq: PCCC) and San Francisco-based gifts cataloger Red Envelope (Nasdaq: REDE) downgraded their fiscal guidance this week.

Out of Order  Mar 01, 2005 10:30 PM By MCM staff

Steve Dethlefs, DC ManagerPendleton Woolen MillsPortland, OR Our fashion merchandise is basically perishable, so our planning is tight. We don’t want

Service Call  Mar 01, 2005 10:30 PM By MCM staff

Ideally, Customer Service Day (if there were such a thing) would be every day. But sadly, it would, if instituted now, come around with the same frequency

Distributors Lukewarm on IT  Mar 01, 2005 10:30 PM By Barbara Arnn

The mood of distribution industry executives facing this year’s IT challenges can perhaps best be described as waning optimism, judging by Forrester Research

Culture Clash  Mar 01, 2005 10:30 PM By Margery Weinstein

With nearly 7.8 million Hispanic workers employed in the U.S. not to mention millions more from Asia, Africa, and other overseas locales there’s a good

MORTAL COMBAT  Mar 01, 2005 10:30 PM By MCM staff

Infighting, bad-mouthing, and office politics typically add 40% to 70% to the level of effort required to carry out any given task, reports CLM.






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