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Operations & Fulfillment ARCHIVE

TECHNOLOGY UPDATE  Feb 01, 2006 10:30 PM By Barbara Arnn

It’s not just headsets and automatic call distributors (ACDs) any more. Contact center technology has evolved into a sophisticated world of its own, with

The Skinny on Sublines  Jan 25, 2006 11:43 PM By David Farmer

It

Zone Skipping: Yea or Nay? Part II  Jan 25, 2006 11:36 PM By MCM staff

So you

Five Mistakes That Will Doom Your WMS Implementation  Jan 25, 2006 11:26 PM By MCM staff

In the course of implementing numerous warehouse management systems (WMSs) and other software applications over the years, I

Study: Simpler Online Returns Make Happier Customers  Jan 11, 2006 8:15 PM By Tim Parry

Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.

Are You Ready for Holiday 2006?  Jan 05, 2006 2:55 AM By Curt Barry

Promises, promises. All businesses make them, but the best actually deliver. Now is the time to conduct a post mortem of how well your multichannel business performed in holiday 2005 and to develop plans for improvement for holiday 2006. While it may seem early to start planning for the coming holiday season, now is the best time because your people will remember vividly the good and bad incidents,

Seven Ways to Improve Returns Processing  Jan 05, 2006 2:43 AM By Debra Ellis

Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That

No Pseudo in This Wire It’s the Real Thing  Jan 01, 2006 10:30 PM By Rama Ramaswami

Sophisticated technology is a key feature that differentiates the modern contact center from the traditional call center. Pseudowire technology, a breakthrough

Read This Before You Outsource  Jan 01, 2006 10:30 PM By Rama Ramaswami

We take contact center outsourcing almost for granted these days, but the process is far more complex than it seems at first glance. Elizabeth Herrell,

Parcel carriers release new rates for 2006  Jan 01, 2006 10:30 PM By John Fischer

It’s that time of year again: No, not the time for keeping New Year’s resolutions, but for absorbing the new parcel carrier rates announced last month






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