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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

All in One  May 15, 2005 9:30 PM By D. Douglas Graham

Electronics Line USA is a manufacturer/marketer of high-tech security surveillance equipment and related apparatus, with offices and distribution operations

Damage control  May 15, 2005 9:30 PM By Rama Ramaswami

Let’s face it: There’s very little you can do to eliminate damage to your merchandise during shipping. But small changes to your packaging practices,

Back-end benchmarks  May 15, 2005 9:30 PM By Rama Ramaswami

Every couple of years, we find that we have to revise our for benchmarks. Order fulfillment practices change far more rapidly today than they did even

Negotiating a better parcel carrier contract  May 01, 2005 9:30 PM By Sherry Chiger

Now that postal rates are likely to be going up next year (see cover story), it’s more important than ever to negotiate or renegotiatiate your parcel-carrier

Returns Engagement  May 01, 2005 9:30 PM By Margery Weinstein

Catalogers know that a customer making a return isn’t happy with the product. But if you can quickly and efficiently process the return, you may be able

CWD Finds Fitting Way to Reduce Returns  Apr 20, 2005 8:39 PM By Margery Weinstein

All catalogers would like to reduce their return rates, but Richmond, VA-based children’s apparel cataloger Children’s Wear Digest tries to head off the likelihood of returns even before shipping the merchandise to customers.

Annual Sales Up 12% Victoria’s Secret Direct  Apr 12, 2005 5:21 PM By MCM staff

The direct-to-consumer unit for women

Spotlight On CUSTOMER SERVICE  Apr 01, 2005 10:30 PM By Lawrence Dean Shemesh

BY LAWRENCE DEAN SHEMESH Did you ever wonder what makes one company successful and another fail? Two elements (in my opinion) are the root cause of all

Fast Forward  Apr 01, 2005 10:30 PM By Karen Berman

Top Picks In the market for picking technologies? Chances are you’re looking for advice. Dave Piasecki, principal of Inventory Operations Consulting in

Successful Seasonal Hiring HELP WANTED  Apr 01, 2005 10:30 PM By Penny Reynolds

A mere 275 shopping days until Christmas! While you may have a while before you need to address your holiday cards, the time is approaching rapidly for






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