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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Next-Generation Contact Centers  Feb 01, 2007 10:30 PM By MCM staff

Many of us are stuck. We have talked about becoming customer-centric, value-added, mission-critical, and a lot of other hyphenated things, but we are

SPOTLIGHT ON NCOF  Feb 01, 2007 10:30 PM By MCM staff

This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),

Disney’s DC magic  Feb 01, 2007 10:30 PM By MCM staff

In March 2006, the direct marketing arm of Disney ceased catalog production and transitioned to an online-only model, changing its name from Disney Direct

Fastest. Order. Ever.  Feb 01, 2007 10:30 PM By MCM staff

A Multichannel Merchant staffer placed an order with the Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company

RESOURCE GUIDE: POS software  Feb 01, 2007 10:30 PM By MCM staff

Historically point-of-sale (POS) systems didn’t do much more than record customers’ purchases and calculate change. Today’s systems, however, can administer

On picking and packing  Feb 01, 2007 10:30 PM By Kate Vitasek

Most companies understand the importance of following best practices but many don’t know exactly what those practices are. That’s where Kate Vitasek,

3PL Providers: Beyond Drop-Shipping  Jan 31, 2007 8:52 PM By Kevin Faeger

As businesses develop, management teams must continually implement new strategies and ideas to help manage this growth. In many instances this involves the outsourcing of the shipping and fulfillment departments to third-party logistics (3PL) provider. These providers typically offer a set of services that cater to the needs of midsize and large companies that require multiple packaging, shipping, and storage solutions.

The Fulfillment Doctor….On Third-Party Fulfillment  Jan 31, 2007 8:41 PM By Curt Barry

Most of the direct world uses internal fulfillment. Many companies don

10 Steps in SKU Profiling  Jan 31, 2007 8:32 PM By MCM staff

For a long time, finding the most efficient method of storing and retrieving inventory in the warehouse was quite a challenge: SKU data was very difficult to gather and even more difficult to process. Now, however, technology has developed to the point that anyone with the right inventory tracking system and a PC can conduct at least a rudimentary analysis of their products.

Five Proven Ways to Waste Money with Pay-Per-Click Advertising  Jan 30, 2007 9:41 PM By John Grant

For small and midsize companies in particular

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