MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentApr 01, 2007 9:30 AM By MCM staff
Operations & FulfillmentMar 28, 2007 9:32 PM By Cindy Curtin
There is not yet a standard definition for a contact center
Operations & FulfillmentMar 28, 2007 9:23 PM By Scott Yetter
Warehouses are experiencing remarkable increases in productivity by taking paper and RF scanners out the hands of their workers and giving them headsets with microphones instead. These distribution centers have learned that voice-driven logistics technology really works, even in the noisiest, harshest environments.
Operations & FulfillmentMar 28, 2007 9:18 PM By MCM staff
A majority of executives feel that their temporary-labor strategies could improved, according to a recent Supply Chain Consortium survey of 100 top retail/wholesale and consumer goods companies.
Operations & FulfillmentMar 28, 2007 9:12 PM By Kate Vitasek
Put-away is the process of moving material from the dock and transporting it to a storage, replenishment, or pick area. Best-practice companies manage the put-away area by calculating resource and space requirements based on expected receipts and current backlogs.
Operations & FulfillmentMar 28, 2007 1:22 AM By MCM staff
For several years contact center agents at cataloger Lillian Vernon spent a portion of every phone call offering promotions or upsells to customers. Some of these offers were for Lillian Vernon products or services, but periodically Lillian Vernon partnered with a third party and offered that company
Operations & FulfillmentMar 28, 2007 1:09 AM By MCM staff
Hosted contact center systems have gained popularity as a more flexible, cost-effective choice than premise-based hardware systems. Comparing the two options, however, is often akin to comparing apples to arugula.
Operations & FulfillmentMar 28, 2007 1:06 AM By Sid Rao
Recent technology advancements have greatly improved the quality of voice over Internet protocol (VoIP). In the past, using an Internet service to implement a type of voice telephone service was a poor substitute for traditional voice telephone service. The quality of VoIP was very unreliable, and the connection between two or more callers was difficult. VoIP was primarily a niche service used by companies seeking an inexpensive means for overseas calling.
Operations & FulfillmentMar 28, 2007 1:01 AM By Mark Del Franco
Operations & FulfillmentMar 24, 2007 1:27 AM By Tim Parry