The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Getting Blocked? It’s Probably Not Your Content  Mar 02, 2007 1:40 AM By Ken Magill

(Magilla Marketing) Too many marketers fail to take basic steps to ensure their e-mail gets delivered and, as a result, seriously risk getting their campaigns blocked, according to Craig Spiezle, director of online safety for Microsoft.

Tales from the Front  Mar 01, 2007 10:30 PM By MCM staff

Hardly Amazonian service A friend of a Multichannel Merchant staffer placed an order with bookselling behemoth in December. The books she ordered

RESOURCE GUIDE: Alternate Payment Systems  Mar 01, 2007 10:30 PM By MCM staff

Merchants operating businesses through the mid-1960s were in the habit of receiving two types of payments from customers: cash and checks. From the mid-1960s

The ABC’s of Press Checks  Mar 01, 2007 10:30 PM By MCM staff

Anyone who’s been disappointed in how his catalog looks as it rolls out of the printing plant on its way to the mail house knows that certain sinking

Who’s Afraid of SOA?  Mar 01, 2007 10:30 PM By Ernie Schell

Identifying the next big thing in the software world is always a dicey proposition. Too many have proven to be either short-lived fads or expensive sidetracks,

Long Tails and Passing Shows  Mar 01, 2007 10:30 PM By Sherry Chiger

When Ronnie Lane died in 1997, sold only books, Google was still the research project of a pair of Ph.D. candidates, and MySpace wasn’t even

Give Your DC a Look-see  Mar 01, 2007 10:30 PM By Jeff Kline

Getting your distribution center ready for the next peak season is in some ways a matter of recognizing that what doesn’t kill us makes us stronger. To put it another way, now’s the time to learn from your mistakes and begin to formulate a plan for the next holiday season.

Multichannel Service Improves–or Does It?  Mar 01, 2007 10:30 PM By Mark Del Franco

A study from e-Gain Communications, a Mountain View, CA-based supplier of customer service and contact center software, reveals both good news and bad news regarding the state of multichannel customer service.

Six Tips for Training Universal Service Agents  Mar 01, 2007 10:30 PM By MCM staff

Universal service agents perform a wide variety of tasks in today’s contact center: taking inbound order calls, resolving customer service issues, responding to e-mails, engaging in online chat with Web customers.

Keeping Store Staff  Mar 01, 2007 10:30 PM By Tim Parry

In an industry infamous for high turnover rates and seasonal staffing, retailers continually face the challenge of hiring and retaining store employees.

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