The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

RFID: Star Potential or Big Bomb?  Feb 21, 2007 10:35 PM By MCM staff

RFID is the hit reality series for the warehousing industry. Everyone has been watching it to some degree

Prerequisites for Leveraging Transactional E-mail  Feb 20, 2007 9:00 PM By MCM staff

While transactional e-mail offers the highest open and clickthrough rates of any type of e-mail, Harte-Hanks in 2005 said that most companies continue to send plain-text e-mail with no branding or dynamic cross-sell offers.

Boost the Accuracy of Call Volume Predictions  Feb 14, 2007 9:36 PM By Bob Webb

The usefulness of the staff schedule created by workforce management software will rise or fall on the reliability of the predictions it makes about the expected volume of incoming work. Without the right assumptions about the workload to be handled, the software

What’s New in Portable Terminals and Scanners  Feb 14, 2007 9:28 PM By Sam Flanders

Portable terminals and scanners have been used in the warehouse in some form since the 1970s. Each year we see improvements in the technology in the areas of size, performance, and battery life. Radio-frequency (RF) technology has finally matured to the point where it is both economical and highly reliable. And now, in addition to terminals and scanners, voice technology has come into the mainstream. Let

It’s All in the Approach  Feb 14, 2007 9:16 PM By Michael Droske

Being a supervisor in a fast-paced distribution center is a lot like being an airline pilot: Success is all in the approach.

Five Steps to an Optimized Customer Experience—and a Stronger Brand  Feb 12, 2007 8:34 PM By Scott Glatstein

Customers experience your brand in numerous ways: products, packaging, price, marketing, sales personnel. Each of these contacts or touchpoints molds the customer

The Skinny on Space Utilization  Feb 07, 2007 10:21 PM By Jerry Vink

Finding room in the distribution center for product and necessary processes often ends up being a game of Tetris. Ineffectively placed pieces decrease your time to react, space starts getting tight, and placing new pieces becomes a challenge.

Four Questions to Ask a 3PL Provider  Feb 07, 2007 9:58 PM By Stephen Olds

A general once said, “Amateurs talk about tactics, but professionals study logistics.” While this is no doubt true in combat, it would be fairer and more accurate to say that, in business, successful firms focus on their core mission and leave logistics to professionals. That

The State of Online Security: Not So Good  Feb 07, 2007 12:20 AM By MCM staff

Half of all Websites are vulnerable to database attacks, according to security data collected from 27,000 ScanAlert customers for a recently published report. Forty-five percent of Websites had a serious database vulnerability

Don’t Let Others Tattle on You: Report Your Unsafe Products  Feb 07, 2007 12:18 AM By Emilia Sweeney

Recalls of defective products are costly undertakings, especially when potential adverse publicity is considered in addition to the money actually spent on returns, repairs, or exchanges of the products.

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