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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Protecting Your Company with VoIP Call Recording  Mar 28, 2007 1:06 AM By Sid Rao

Recent technology advancements have greatly improved the quality of voice over Internet protocol (VoIP). In the past, using an Internet service to implement a type of voice telephone service was a poor substitute for traditional voice telephone service. The quality of VoIP was very unreliable, and the connection between two or more callers was difficult. VoIP was primarily a niche service used by companies seeking an inexpensive means for overseas calling.

Survey: Contact Centers Looking to Upgrade Technology  Mar 28, 2007 1:01 AM By Mark Del Franco

How

Live from NEMOA: Catalogers Need to Pass Costs on to Consumers  Mar 24, 2007 1:27 AM By Tim Parry

Cambridge, MA

Tips for Improving Shipping Performance  Mar 21, 2007 7:50 PM By MCM staff

With rising fuel prices, carrier capacity problems, and pressure from customers for on-time deliveries, shippers have been feeling the squeeze.

The Fulfillment Challenge: What Business Are You Really In?  Mar 21, 2007 7:49 PM By Tom Barone

Today

The Fulfillment Challenge: What Business Are You Really In?  Mar 21, 2007 7:46 PM By Tom Barone

Much more than just picking, packing, and shipping, fulfillment today includes a whole view of the supply chain: inbound logistics; presenting those products into retail distribution and direct-to-customer distribution operations

Efficiencies Enable Lillian Vernon to Shut Manila Contact Center  Mar 21, 2007 7:40 PM By Mark Del Franco

Crediting increased operational efficiencies as the catalyst, Lillian Vernon closed its satellite call center in Manila, Philippines, on March 18.

Tips for Improving Shipping Performance  Mar 21, 2007 7:39 PM By MCM staff

With rising fuel prices, carrier capacity problems, and pressure from customers for on-time deliveries, shippers have been feeling the squeeze. To make matters worse, when they didn

Five Ways to Improve Inventory Planning  Mar 21, 2007 7:34 PM By MCM staff

Looking for better ways to improve your inventory performance? Ray Goodman, senior vice president, retail and multichannel solutions for Omaha, NE-based software services provider Direct Tech, offers these suggestions

Efficiencies Enable Lillian Vernon to Shut Manila Contact Center  Mar 21, 2007 7:34 PM By Mark Del Franco

Crediting increased operational efficiencies as the catalyst, Lillian Vernon closed its satellite call center in Manila, Philippines, on March 18.






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