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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Another Roadside Attraction  Mar 01, 2004 10:30 PM By MCM staff

Once upon a time, in the early sixties of the last century, a young fighter pilot named Sam Cutting III came home to Vermont from the U.S. Air Force and

Keep in Touch  Mar 01, 2004 10:30 PM By MCM staff

The marketing agency Jack Morton Worldwide rather hysterically defines the ideal shopping transaction as a heart-thudding emotional experience for the

Service and Style  Mar 01, 2004 10:30 PM By D. Douglas Graham

COMMON WISDOM HAS IT that the 55-plus age group and the Internet are like apples and oranges they don’t mix well. But it’s not necessarily so. Appleseed’s,

Six Steps to Savvy Project Planning  Mar 01, 2004 10:30 PM By Ron Hounsell

I confess to struggling a bit with the best way to make this material useful. Budgeting for material handling equipment is so intimately tied to the specifics

Clocking Output  Mar 01, 2004 10:30 PM By MCM staff

THE KEY TO IMPROVING distribution center productivity is to trim the too much time spent on each step, excess shipping charges, and redundant processes

Virtual Realpolitik  Mar 01, 2004 10:30 PM By Jeff Morris

For all the talk about the importance of the Internet in this year’s elections, there’s been precious little research on just how much influence the Web

Opinion and Response  Mar 01, 2004 10:30 PM By MCM staff

The Lion Takes a Bite Regarding Herschell Gordon Lewis’s piece entitled Catalog Copy: Sticking My Head into the Lion’s Mouth Again (January issue), I

CUTTING EDGE TO LEADING EDGE: Voice Technology Emerges  Feb 01, 2004 10:30 PM By Ron Hounsell

Yes, it has emerged, and I’d like to take credit for the title, but that honor goes to Gerry Greenleaf, vice president of distribution for Hannaford Bros.

Using Warehouse Space  Feb 01, 2004 10:30 PM By MCM staff

TOM GUSCHKEPrincipal, Keogh Consulting There are three key steps to getting the best use of the available space in your new facility. First, you should

Quality, Uncontrolled  Feb 01, 2004 10:30 PM By Jeff Morris

Call centers are using and will continue to use, in increasing numbers voice recording systems to monitor agent quality. But these applications are not






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