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MCM OUTLOOK 2016: O+F

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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

A new look at the org chart  Feb 01, 2007 10:30 PM By Liz Kislik

Remember when the big debate was whether an Internet-based business could be housed inside a traditional catalog business or division, whether it had

Next-Generation Contact Centers  Feb 01, 2007 10:30 PM By MCM staff

Many of us are stuck. We have talked about becoming customer-centric, value-added, mission-critical, and a lot of other hyphenated things, but we are

Sizing up SaaS  Feb 01, 2007 10:30 PM By Jeff Morris

Software as a service, or SaaS, is arguably the most talked-about trend in IT. Bill McNee, CEO of Westport, CT-based research firm Saugatuck Technology,

Finding and retaining the best workers  Feb 01, 2007 10:30 PM By Sam Flanders

In almost every case, extraordinary distribution centers are distinguished by the quality of their staff. The better your people, the less money you spend

Fastest. Order. Ever.  Feb 01, 2007 10:30 PM By MCM staff

A Multichannel Merchant staffer placed an order with the VillageShoes.com Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company

RESOURCE GUIDE: POS software  Feb 01, 2007 10:30 PM By MCM staff

Historically point-of-sale (POS) systems didn’t do much more than record customers’ purchases and calculate change. Today’s systems, however, can administer

On picking and packing  Feb 01, 2007 10:30 PM By Kate Vitasek

Most companies understand the importance of following best practices but many don’t know exactly what those practices are. That’s where Kate Vitasek,

SPOTLIGHT ON NCOF  Feb 01, 2007 10:30 PM By MCM staff

This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),

Postal Service releases rate case updates  Feb 01, 2007 10:30 PM By Jim Tierney

The U.S. Postal Service in January released revisions to its proposed mailing standards as part of the pending rate case, which if approved will be implemented

Disney’s DC magic  Feb 01, 2007 10:30 PM By MCM staff

In March 2006, the direct marketing arm of Disney ceased catalog production and transitioned to an online-only model, changing its name from Disney Direct






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