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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Waaay Beyond the Call  Jan 01, 2005 10:30 PM By MCM staff

IT’S BEEN YEARS since your call center morphed from a simple phone-based organization into a multichannel, multimedia, multitasking behemoth. And you’re

Danger fulfillment person!  Jan 01, 2005 10:30 PM By Bennett Voyles

ONE OF THESE DAYS, not too many years from now, someone from the central office will come down to visit your operation. He’ll admire the RFID holographic

HELP DESK  Jan 01, 2005 10:30 PM By MCM staff

The worldwide market for offshore IT services will grow from nearly $7 billion in revenue in 2003 to $17 billion by 2008, reports IDC.

Piece by Piece  Jan 01, 2005 10:30 PM By Kenneth B. Ackerman

In nearly every distribution center in the United States, workers are paid by the hour. While their productivity is (or should be) measured in units,

All in the Family  Jan 01, 2005 10:30 PM By MCM staff

OH, TO BE VIVITEK! A start-up of Sun Chemical Corporation, the fast-growing printing supply business has seen its revenue grow from zero to millions in

Alloy Ends 3Q in the Black  Dec 09, 2004 1:37 AM By MCM staff

New York-based cataloger and marketing firm Alloy reported a third-quarter profit thanks largely to lower operational and legal expenses and higher net merchandise sales

opinion & response  Dec 01, 2004 10:30 PM By MCM staff

Rosy Deal for Shriver The latest celebrity to have a rose named after her is none other than California’s first lady, Maria Shriver. The daughter of the

Penney Catalog Head Resigns  Nov 15, 2004 1:26 AM By MCM staff

Two weeks after being passed over for the position of chairman/CEO of J.C. Penney Corp., Vanessa Castagna, chairman/CEO of the company’s stores, catalog, and Internet, resigned.

All Things Electronic  Nov 01, 2004 10:30 PM By D. Douglas Graham

MidwayUSA built its own warehousing management system from scratch, and tweaks it constantly to accommodate growth and the corresponding requirements

Orchestrating Change  Nov 01, 2004 10:30 PM By Chris Brasted

When title 9 sports founder Missy Park called her own catalog’s 800-number pretending to be a customer, she was shocked when she was asked for the code






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