The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Beyond the Hype: What Technologies Should You Really Be Looking At?  Feb 27, 2007 8:58 PM By David M. Peterson

Consider what technologies are really going to have an impact on your contact center and understand what it will take to deploy them.

BPO Adaptability: Boardroom Buzzword or Competitive Advantage?  Feb 27, 2007 8:52 PM By Julie Casteel

As competition within the business process outsourcing (BPO) industry mounts, organizations have increased options when selecting an appropriate provider for your contact center. This enables them to look beyond traditional factors to determine how successful a potential relationship will be. One of the most important elements these companies should consider is a BPO provider

Make Podcasting Work for Your Business  Feb 22, 2007 1:32 AM By Lisa Wehr


Having His Say: Steamed About Second Hand Equipment  Feb 21, 2007 10:45 PM By MCM staff

There was an article in The O+F Advisor titled ‘Caveats of Buying Second Hand Equipment’ by Robert Babel dated January 24, 2007. I have many problems with this article because so many statements in it just don’t ring true to me.

RFID: Star Potential or Big Bomb?  Feb 21, 2007 10:35 PM By MCM staff

RFID is the hit reality series for the warehousing industry. Everyone has been watching it to some degree

Prerequisites for Leveraging Transactional E-mail  Feb 20, 2007 9:00 PM By MCM staff

While transactional e-mail offers the highest open and clickthrough rates of any type of e-mail, Harte-Hanks in 2005 said that most companies continue to send plain-text e-mail with no branding or dynamic cross-sell offers.

Boost the Accuracy of Call Volume Predictions  Feb 14, 2007 9:36 PM By Bob Webb

The usefulness of the staff schedule created by workforce management software will rise or fall on the reliability of the predictions it makes about the expected volume of incoming work. Without the right assumptions about the workload to be handled, the software

What’s New in Portable Terminals and Scanners  Feb 14, 2007 9:28 PM By Sam Flanders

Portable terminals and scanners have been used in the warehouse in some form since the 1970s. Each year we see improvements in the technology in the areas of size, performance, and battery life. Radio-frequency (RF) technology has finally matured to the point where it is both economical and highly reliable. And now, in addition to terminals and scanners, voice technology has come into the mainstream. Let

It’s All in the Approach  Feb 14, 2007 9:16 PM By Michael Droske

Being a supervisor in a fast-paced distribution center is a lot like being an airline pilot: Success is all in the approach.

Five Steps to an Optimized Customer Experience—and a Stronger Brand  Feb 12, 2007 8:34 PM By Scott Glatstein

Customers experience your brand in numerous ways: products, packaging, price, marketing, sales personnel. Each of these contacts or touchpoints molds the customer

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