Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.


The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Get in charge of YOUR CHARGEBACKS  Jan 01, 2007 10:30 PM By MCM staff

In a perfect world, merchandise deliveries would never arrive late, be mislabeled, or contain the wrong product or quantity. But ours is not a perfect

Vertical reality  Jan 01, 2007 10:30 PM By Ken Magill

Business-to-business merchants have always had a reputation for being slow to embrace new marketing techniques. Their attitude toward the not-so-new channel


Unless a company has a proprietary credit program, inventory will generally be its largest balance-sheet asset and knowing standard inventory metrics

Upgrading the contact center  Jan 01, 2007 10:30 PM By Greg Anderson

Businesses that want to get closer to their customers are transforming their conventional call centers into multichannel contact centers that support

A New Dimension in Packaging  Jan 01, 2007 10:30 PM By Mark Del Franco

The U.S. Postal Service’s proposed rate changes and new guidelines from just about every other major parcel carrier mean that no matter what type of product

Netflix Leads ForeSee Results Satisfaction Index  Dec 27, 2006 9:28 PM By Ken Magill

Netflix is number one in customer satisfaction for the second holiday season in a row, according to customer satisfaction measurement and management firm ForeSee Results.

Weighing Land Availability and Costs in Site Selection  Dec 20, 2006 10:22 PM By MCM staff

A decade ago land cost, along with construction cost, were the primary site selection factors when determining where to locate a warehouse or distribution center. Today, however, even in an environment where land and rental costs are increasing, these factors are no longer the primary consideration.

Getting a Grip on Agent Time Utilization, Part II  Dec 20, 2006 10:17 PM By MCM staff

Once the team has defined the work states, it should establish a start date and train the agents on work-state definitions. It usually helps to train the agents in small groups and to produce a job aid that can be placed in their workspace for quick reference (don

The Skinny on Put-to-light  Dec 20, 2006 10:13 PM By Sam Flanders

Put to light is a way to direct activities such as single item distribution and order consolidation via light directed devices. Put to light uses the same hardware as a pick-to- light system, but it reverses the process.

10 Ways to Improve Vendor Quality Control  Dec 20, 2006 10:05 PM By Curt Barry

If you want to improve your vendor quality control without having to dive headlong into a new way of doing business, take heart. There is an option that relies on the basics of upholding merchandise quality. These ten strategies can improve your vendor quality control program or help you design such a program if you do not have one in place today.

© 2016 Access Intelligence, LLC – All Rights Reserved.