MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentFeb 27, 2007 8:58 PM By David M. Peterson
Consider what technologies are really going to have an impact on your contact center and understand what it will take to deploy them.
Operations & FulfillmentFeb 27, 2007 8:52 PM By Julie Casteel
As competition within the business process outsourcing (BPO) industry mounts, organizations have increased options when selecting an appropriate provider for your contact center. This enables them to look beyond traditional factors to determine how successful a potential relationship will be. One of the most important elements these companies should consider is a BPO provider
Operations & FulfillmentFeb 22, 2007 1:32 AM By Lisa Wehr
Operations & FulfillmentFeb 21, 2007 10:45 PM By MCM staff
There was an article in The O+F Advisor titled ‘Caveats of Buying Second Hand Equipment’ by Robert Babel dated January 24, 2007. I have many problems with this article because so many statements in it just don’t ring true to me.
Operations & FulfillmentFeb 21, 2007 10:35 PM By MCM staff
RFID is the hit reality series for the warehousing industry. Everyone has been watching it to some degree
Operations & FulfillmentFeb 20, 2007 9:00 PM By MCM staff
While transactional e-mail offers the highest open and clickthrough rates of any type of e-mail, Harte-Hanks in 2005 said that most companies continue to send plain-text e-mail with no branding or dynamic cross-sell offers.
Operations & FulfillmentFeb 14, 2007 9:36 PM By Bob Webb
The usefulness of the staff schedule created by workforce management software will rise or fall on the reliability of the predictions it makes about the expected volume of incoming work. Without the right assumptions about the workload to be handled, the software
Operations & FulfillmentFeb 14, 2007 9:28 PM By Sam Flanders
Portable terminals and scanners have been used in the warehouse in some form since the 1970s. Each year we see improvements in the technology in the areas of size, performance, and battery life. Radio-frequency (RF) technology has finally matured to the point where it is both economical and highly reliable. And now, in addition to terminals and scanners, voice technology has come into the mainstream. Let
Operations & FulfillmentFeb 14, 2007 9:16 PM By Michael Droske
Being a supervisor in a fast-paced distribution center is a lot like being an airline pilot: Success is all in the approach.
Operations & FulfillmentFeb 12, 2007 8:34 PM By Scott Glatstein
Customers experience your brand in numerous ways: products, packaging, price, marketing, sales personnel. Each of these contacts or touchpoints molds the customer