MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentFeb 28, 2007 9:52 PM By Kathleen Peterson
Quality is more than what happens within a phone call in today
Operations & FulfillmentFeb 28, 2007 9:47 PM By Kate Vitasek
Customer data are a concern not only in marketing but also in shipping. And companies should be no less vigilant in protecting and processing customer data in the shipping process.
Operations & FulfillmentFeb 28, 2007 9:42 PM By Sam Flanders
Software systems range from very simple systems that can be made fully functional in a day to those that require very careful planning and a year or more to get working. As an operations manager, you need to select a solution that is manageable and that your staff and your company’s departmental resources can readily support.
Operations & FulfillmentFeb 28, 2007 9:33 PM By Brian Barry
Question: I am trying to select a new catalog management system that also includes warehouse functionality. After reading the brochures, talking with vendors, and participating in Webinars with them, how do I make sense of all the information?
Operations & FulfillmentFeb 28, 2007 2:02 AM By Nilofer Merchant
Many high-tech firms experience an interesting phenomenon: Executives go to meetings to make a point. They don
Operations & FulfillmentFeb 27, 2007 9:08 PM By Maggie Klenke
In part one of this two-part series, we discussed the first five steps required for a customer communications checkup. We pick up in this edition with the five more strategies.
Operations & FulfillmentFeb 27, 2007 8:58 PM By David M. Peterson
Consider what technologies are really going to have an impact on your contact center and understand what it will take to deploy them.
Operations & FulfillmentFeb 27, 2007 8:52 PM By Julie Casteel
As competition within the business process outsourcing (BPO) industry mounts, organizations have increased options when selecting an appropriate provider for your contact center. This enables them to look beyond traditional factors to determine how successful a potential relationship will be. One of the most important elements these companies should consider is a BPO provider
Operations & FulfillmentFeb 22, 2007 1:32 AM By Lisa Wehr
Operations & FulfillmentFeb 21, 2007 10:45 PM By MCM staff
There was an article in The O+F Advisor titled ‘Caveats of Buying Second Hand Equipment’ by Robert Babel dated January 24, 2007. I have many problems with this article because so many statements in it just don’t ring true to me.