The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

What Is a Quality Call and How Do We Know When We Have One?  Feb 28, 2007 9:52 PM By Kathleen Peterson

Quality is more than what happens within a phone call in today

A Few Thoughts on Managing Customer Requirements in Shipping  Feb 28, 2007 9:47 PM By Kate Vitasek

Customer data are a concern not only in marketing but also in shipping. And companies should be no less vigilant in protecting and processing customer data in the shipping process.

Five Software Options to Consider for Your DC  Feb 28, 2007 9:42 PM By Sam Flanders

Software systems range from very simple systems that can be made fully functional in a day to those that require very careful planning and a year or more to get working. As an operations manager, you need to select a solution that is manageable and that your staff and your company’s departmental resources can readily support.

The Fulfillment Doctor Consults on . . . Systems Selection  Feb 28, 2007 9:33 PM By Brian Barry

Question: I am trying to select a new catalog management system that also includes warehouse functionality. After reading the brochures, talking with vendors, and participating in Webinars with them, how do I make sense of all the information?

The Three Goals of a Successful Strategic Meeting  Feb 28, 2007 2:02 AM By Nilofer Merchant

Many high-tech firms experience an interesting phenomenon: Executives go to meetings to make a point. They don

Performing a Customer Communications Check-Up, Part II  Feb 27, 2007 9:08 PM By Maggie Klenke

In part one of this two-part series, we discussed the first five steps required for a customer communications checkup. We pick up in this edition with the five more strategies.

Beyond the Hype: What Technologies Should You Really Be Looking At?  Feb 27, 2007 8:58 PM By David M. Peterson

Consider what technologies are really going to have an impact on your contact center and understand what it will take to deploy them.

BPO Adaptability: Boardroom Buzzword or Competitive Advantage?  Feb 27, 2007 8:52 PM By Julie Casteel

As competition within the business process outsourcing (BPO) industry mounts, organizations have increased options when selecting an appropriate provider for your contact center. This enables them to look beyond traditional factors to determine how successful a potential relationship will be. One of the most important elements these companies should consider is a BPO provider

Make Podcasting Work for Your Business  Feb 22, 2007 1:32 AM By Lisa Wehr


Having His Say: Steamed About Second Hand Equipment  Feb 21, 2007 10:45 PM By MCM staff

There was an article in The O+F Advisor titled ‘Caveats of Buying Second Hand Equipment’ by Robert Babel dated January 24, 2007. I have many problems with this article because so many statements in it just don’t ring true to me.

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