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MCM OUTLOOK 2015: O+F

Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.

OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Temporary Insanity  Apr 01, 2005 10:30 PM By MCM staff

MOST OF THE YEAR, life is pretty calm at Cherrydale Farms, an Allentown, PA-based manufacturer of private-label confections for retailers such as JC Penney,

Designing Merchant  Apr 01, 2005 10:30 PM By MCM staff

You may have noticed that lately we’ve been paying more attention than ever to customer service which companies do it well, why it’s so important, and

COMING AROUND  Apr 01, 2005 10:30 PM By MCM staff

U.S. companies spend about $43 billion a year or 4.5 % of all logistics costs on handling returned merchandise, reports AMR Research Inc.

Care Package  Apr 01, 2005 10:30 PM By Bennett Voyles

Unless you ship jewelry or pharmaceuticals, package security probably doesn’t rank too high on your list of worries. Maybe once in a while a packer gets

Reverse Waltz  Apr 01, 2005 10:30 PM By David Pluviose

What, you might wonder, does dancing have in common with reverse logistics? Perhaps not much at first glance, but as soon as you introduce the metaphor

PAYMENT [ processing ] IN FULL  Apr 01, 2005 10:30 PM By MCM staff

Online jewelry merchant Ice.com’s wares include $1,300 diamond pendants, $3,000 engagement rings, and $4,000 pearl necklaces. Not surprisingly the company

Critics’ Choice  Apr 01, 2005 10:30 PM By MCM staff

This year’s Order Management Software Review includes grades and ranks for each major software function from the vendors’ own perspective, giving you

PC Connection, Red Envelope Warn on Resultss  Mar 31, 2005 4:55 AM By MCM staff

Merrimack, NH-based computer reseller PC Connection (Nasdaq: PCCC) and San Francisco-based gifts cataloger Red Envelope (Nasdaq: REDE) downgraded their fiscal guidance this week.

Customer Service  Mar 01, 2005 10:30 PM By Jeff Morris

DR. JON ANTONDirector, Benchmark ResearchCCDQ, Purdue University We all have our own stories of customer service nightmares. Our favorite is the time

Analyze This  Mar 01, 2005 10:30 PM By Rama Ramaswami

Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement






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