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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Service and Style  Mar 01, 2004 10:30 PM By D. Douglas Graham

COMMON WISDOM HAS IT that the 55-plus age group and the Internet are like apples and oranges they don’t mix well. But it’s not necessarily so. Appleseed’s,

Six Steps to Savvy Project Planning  Mar 01, 2004 10:30 PM By Ron Hounsell

I confess to struggling a bit with the best way to make this material useful. Budgeting for material handling equipment is so intimately tied to the specifics

Clocking Output  Mar 01, 2004 10:30 PM By MCM staff

THE KEY TO IMPROVING distribution center productivity is to trim the too much time spent on each step, excess shipping charges, and redundant processes

Virtual Realpolitik  Mar 01, 2004 10:30 PM By Jeff Morris

For all the talk about the importance of the Internet in this year’s elections, there’s been precious little research on just how much influence the Web

Productivity Measures  Mar 01, 2004 10:30 PM By MCM staff

RICHARD A. ANDREWSPresident, Efulfillmentcanada.com The key in measuring productivity is determining what should be measured. For fulfillment processes

Dear Miss Lonelycarts  Mar 01, 2004 10:30 PM By Bennett Voyles

It’s not always easy to communicate with your third-party logistics providers. Most of them are more comfortable in front of their computer screens or

CUTTING EDGE TO LEADING EDGE: Voice Technology Emerges  Feb 01, 2004 10:30 PM By Ron Hounsell

Yes, it has emerged, and I’d like to take credit for the title, but that honor goes to Gerry Greenleaf, vice president of distribution for Hannaford Bros.

Using Warehouse Space  Feb 01, 2004 10:30 PM By MCM staff

TOM GUSCHKEPrincipal, Keogh Consulting There are three key steps to getting the best use of the available space in your new facility. First, you should

Quality, Uncontrolled  Feb 01, 2004 10:30 PM By Jeff Morris

Call centers are using and will continue to use, in increasing numbers voice recording systems to monitor agent quality. But these applications are not

Opinion and Response  Feb 01, 2004 10:30 PM By MCM staff

Another Reality Check What is it about catalog models and reality TV? Last spring we reported that a star of the first Joe Millionaire dating show, Evan






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