MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentDec 27, 2006 9:28 PM By Ken Magill
Netflix is number one in customer satisfaction for the second holiday season in a row, according to customer satisfaction measurement and management firm ForeSee Results.
Operations & FulfillmentDec 20, 2006 10:22 PM By MCM staff
A decade ago land cost, along with construction cost, were the primary site selection factors when determining where to locate a warehouse or distribution center. Today, however, even in an environment where land and rental costs are increasing, these factors are no longer the primary consideration.
Operations & FulfillmentDec 20, 2006 10:17 PM By MCM staff
Once the team has defined the work states, it should establish a start date and train the agents on work-state definitions. It usually helps to train the agents in small groups and to produce a job aid that can be placed in their workspace for quick reference (don
Operations & FulfillmentDec 20, 2006 10:13 PM By Sam Flanders
Put to light is a way to direct activities such as single item distribution and order consolidation via light directed devices. Put to light uses the same hardware as a pick-to- light system, but it reverses the process.
Operations & FulfillmentDec 20, 2006 10:05 PM By Curt Barry
If you want to improve your vendor quality control without having to dive headlong into a new way of doing business, take heart. There is an option that relies on the basics of upholding merchandise quality. These ten strategies can improve your vendor quality control program or help you design such a program if you do not have one in place today.
Operations & FulfillmentDec 14, 2006 7:34 PM By Brian Quinton
(Searchline) The great basic advantage of search marketing directed at consumers is that users self-qualify: If they put into that query box the keyword that brings up
Operations & FulfillmentDec 13, 2006 10:50 PM By Sam Flanders
If you are like most distribution center managers, you know that your existing operation has a number of unsolved challenges and problems that your people grapple with on a daily, weekly, and seasonal basis.
Operations & FulfillmentDec 13, 2006 10:42 PM By Curt Barry
Operations & FulfillmentDec 13, 2006 7:50 PM By Ken Magill
(Magilla Marketing) As online merchants ramp up their e-mail efforts, many risk being unable to handle the resulting spikes in Web traffic–
Operations & FulfillmentDec 13, 2006 3:56 AM By Sheri Teodoru
Most multichannel merchants know why customer satisfaction is important. It is understood that satisfied customers are more likely to make repeat purchases, shop more often, spend more money,
by Tim Parry
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