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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Forecast Final Christmas Results Now  Dec 06, 2006 2:44 AM By Jim Coogan

Early holiday 2006 results are in

This call is being recorded  Dec 01, 2006 10:30 PM By Bennett Voyles

Until a few years ago, contact center agents were monitored only infrequently. But advances in technology mean that more and more agents are being recorded

CAPTURING PHANTOM DEMAND  Dec 01, 2006 10:30 PM By Tim Parry

For many direct merchants, recording phantom demand can be as elusive as capturing an actual ghost. Advancements in contact center and Website technology

Hit the skids and reorganize your pallets  Dec 01, 2006 10:30 PM By Sam Flanders

Are you running out of space to store pallets? Do you have peak times when you simply don’t have a place to put all your skids? If so, consider these

Get Vocal about Self-Service  Dec 01, 2006 10:30 PM By MCM staff

The world has lost patience with poorly designed self-service solutions. But you need automation to handle growing call volumes and to provide 24-hour

Close to home  Dec 01, 2006 10:30 PM By MCM staff

Fewer and fewer shippers are overlooking the regional carriers, and the number of such companies is growing as a result.

An education in ops  Dec 01, 2006 10:30 PM By MCM staff

Adam Schwartz is vice president/general counsel for Colchester, CT-based S&S Worldwide, which sells education and recreation products to schools and institutions.

TIDBITS  Dec 01, 2006 10:30 PM By MCM staff

Hanesbrands closing DCs Apparel manufacturer/marketer Hanesbrands, whose catalogs include Champion and One Hanes Place, wasted little time following through

First Person: Managing an “Essential” Website Overhaul  Nov 30, 2006 3:18 AM By MCM staff

As a principal consultant with Latitude Associates, I was the project manager for the recent upgrade of the American Chemistry Council (ACC) Website. Certainly Website upgrades are nothing new, nor are they always newsworthy. But I thought this case study was worth sharing in part because of the dramatic increase in orders received by the ACC online store

Despite Fewer Cardholders, SmartPay Spending Grows  Nov 30, 2006 3:15 AM By Mark Del Franco

Although the number of government workers with SmartPay credit cards has declined, workers spent 2% more with the cards during fiscal 2006 than they had the previous year.

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