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Operations & Fulfillment ARCHIVE

Identifying the Gaps in Call Agent Training  May 24, 2006 9:58 PM By Penny Reynolds

So what exactly do new employees need to learn about the call center? We asked agents and supervisors alike what the missing pieces were and below is their

The Hidden Costs of Reverse Logistics, Part II  May 24, 2006 9:52 PM By MCM staff

Companies ignore reverse logistics at their own peril, because improving the returns process is a relatively easy way to move dollars to the bottom line. An automated reverse logistics operations

Standard Mailers Could See 9% Postal Rate Hike  May 04, 2006 4:15 AM By John Fischer

Better prepare to pay more in postage: The U.S. Postal Service on May 3 filed a proposal with the Postal Rate Commission (PRC) seeking an average overall rate hike of about 8.5%, with a 9% increase for standard mail. Priority Mail is proposed to increase by 13.8%; Express Mail by 12.5%; package services by 13.4%; and periodicals by 11.7%. The proposed price increases would take affect in mid-2007.

Better operations through communication  May 01, 2006 9:30 PM By Sherry Chiger

As the poet John Donne wrote in 1624, Noman is an island, and nearly 500 years later the sentiment still holds true especially in business. During a session

[Your name here]  May 01, 2006 9:30 PM By Tim Parry

On the front end, personalizing products is a great idea that can give you a distinctive edge over your competitors. On the back end, however, offering

2006 Benchmark Report Contact Center  May 01, 2006 9:30 PM By Mark Del Franco

Despite the importance of keeping customers happy, merchants still have a way to go when it comes to improving service levels. According to Multichannel

A meaty discussion  May 01, 2006 9:30 PM By MCM staff

Ron Eike has been the director of operations for Omaha, NE-based specialty foods mailer Omaha Steaks since 1986. He is responsible for fulfillment, logistics,

Walking the forecasting TIGHTROPE  May 01, 2006 9:30 PM By Barbara Arnn

Forecasting inventory for seasonal demand takes philosopher George Santayana’s dictum Those who cannot remember the past are condemned to repeat it and

TIDBITS  May 01, 2006 9:30 PM By Mark Del Franco

Musician’s Friend expands Musician’s Friend, the catalog/Web subsidiary of Westlake Village, CA-based Guitar Center, will break ground on a 702,000-sq.-ft.

It’s a jungle in the DC  May 01, 2006 9:30 PM By Sherry Chiger

Did you hear the one about the guy who attended an industry conference and a reality television show broke out? That’s what happened during 60 Ideas in

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