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Operations & Fulfillment ARCHIVE

Assurance policy  Mar 01, 2006 10:30 PM By MCM staff

Daniel Knight is the director for fulfillment quality assurance (QA) for Home Shopping Network’s Roanoke, VA, distribution center. HSN is part of New

TIDBITS  Mar 01, 2006 10:30 PM By Mark Del Franco

Datavantage buys CommercialWare Natick, MA-based CommercialWare was sold on Feb. 1 for $13.2 million to Cleveland-based Datavantage, a subsidiary of Micros

That’s a Wrap  Mar 01, 2006 10:30 PM By Mark Del Franco

If your company caters to gift-givers, providing gift-wrapping services can be a point of differentiation that wins you the sale from your competitors.

Service with a snarl  Mar 01, 2006 10:30 PM By Mark Del Franco

Here’s a disturbing sign of the times: Younger consumers are so accustomed to poor customer service that they’ve come to expect it, according to a study

I Spy  Mar 01, 2006 10:30 PM By Joshua Lin

Identity theft has been all over the media during the past year, and with good reason: It’s an increasing problem for both consumers and merchants. According

Streamlining reverse logistics  Mar 01, 2006 10:30 PM By Debra Ellis

The returns management process is undergoing an extreme makeover. Refusing to remain a neglected supply chain component pushed off into a dark corner,

TECHNOLOGY UPDATE  Feb 01, 2006 10:30 PM By Barbara Arnn

It’s not just headsets and automatic call distributors (ACDs) any more. Contact center technology has evolved into a sophisticated world of its own, with

TIDBITS  Feb 01, 2006 10:30 PM By Mark Del Franco

Bean to get bigger Apparel, outdoor gear, and home goods merchant L.L. Bean plans to expand its 660,000-sq.-ft. Freeport, ME, distribution center by 50%.

Many happy returns?  Feb 01, 2006 10:30 PM By Tim Parry

Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to

The buzz from Buzz  Feb 01, 2006 10:30 PM By MCM staff

Buzz Van Santvoord is the vice president of fulfillment and facility management for’s Children’s Group and Plow & Hearth titles. As

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